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Terry White Chemmart Visual Story

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Arrival at Terry White Chemmart

Terry White Chemmart is located within the Wilsonton Shopping Centre on Bridge Street in Toowoomba. The shopping centre is large and mostly undercover with two supermarkets, and an array of specialty retailers and services. There are a number of accessible car parking spaces, close to all main entrances of the shopping centre, and there is also a large, undercover car park.

Access to the undercover car park is off Bridge Street and has 800 free car parking spaces. Entry to the shopping centre is through automatic glass sliding doors. The escalator on the left moves up to Terry White Chemmart, which is located next to the escalators near Woolworths and is adjacent to Lifeline.

Accessible car park for persons with mobility issues in the undercover carpark at Amcal Wilsonton. The accessible car park space is close to the automatic glass sliding doors with grey metal frames in the middle of the dedicated carpark. It can be distinguished by the large blue sign on the ceiling for Disabled Parking and the white logo over a blue background. On the grey and yellow column next to the accessible car park space is a Shared Zone sign with a max speed of 10 kilometers per hour.
Entry to the Wilsonton Shopping Center from the undercover carpark is via automatic, glass sliding doors with grey metal frames. On both sides of the front of the door are two narrow wood-like metal frames placed diagonally holding the two black signs for ‘Welcome to Wilsonton Shopping Center’. The carpark has concrete flooring and ceiling with numerous pipes and mechanical features.
Two escalators leading up to the Wilsonton Shopping Center accessible from the undercover carpark. The entry section has grey carpet floors. On the left side are yellow and black toy machines. The small section before the escalators is painted in grey with a white outline. Seen through the glass walls are cars parked on the available 800 free car parking spaces.
Two escalators from the undercover carpark of Bridge Street with 8000 free car parking spaces. On the left side is a column enclosed by a black screen that has green vines. Covering the other specialty retailer sections is a dark wooden handrail with light blue, brown, and grey diagonal walls. Hanging on the ceiling are green plant pots.
Hearing

Sounds

  1. Vehicle sounds
  2. Shopping trolleys
  3. People talking & laughing
  4. Doors opening & closing
  5. PA Announcements (occasional)
Smell

Smells

  1. Vehicle exhaust
  2. External weather conditions (humidity)
  3. Air conditioning (once inside)
  4. Café aromas (distant)
  5. Concrete dust
Touch

Feel

  1. Change in floor surfaces
  2. Confined space
  3. Elevated heart rate
  4. Anxiety (parking location)
  5. Smooth concrete
Sight

Sight

  1. Parked vehicles
  2. Concrete surfaces
  3. Pipes & mechanical features
  4. People moving on escalator
  5. Pedestrians

Within Terry White Chemmart

Upon entering Terry White Chemmart, visitors pass by various displays at the entrance. The store is organised into four main aisles, each offering a diverse range of products including beauty items, baby and toddler essentials, vitamins and health products, household supplies, toiletries, and gift ideas.

Toward the back of the store, the pharmacy counter is situated, where customers can drop off or pick up prescriptions.  Adjacent to the right, there two inward-opening doors leading to the consultation rooms catering to vaccination, health and blood pressure checks, and medication reviews.

Near the entrance, on the right, the cashier's counter is located, featuring a small selection of sweets and snacks for sale.

Entrance to a pharmacy with a green sign reading "TerryWhite Chemmart" above. Inside, shelves are stocked with various products, including health and beauty items. A display table in the centre features promotional items with a green and red theme. On the right, a large poster of a smiling person in a white uniform is visible. The floor is a mix of wood and light-coloured tiles, and the ceiling has fluorescent lighting.
A pharmacy entrance with a bright green sign reading "TerryWhite Chemmart" above. To the right, a large poster features a smiling person in a white uniform. Inside, shelves are stocked with various products, and tables display items with festive decorations. The floor is light-coloured, and the ceiling has recessed lighting and hanging plants. On the left, a closed shop with a metal shutter and a colourful display in front.
A pharmacy checkout counter with various products displayed. In the foreground, shelves are stocked with snacks and small items, each with yellow price tags. The counter has two registers and is decorated with holiday-themed items. Behind the counter, a green wall features a sign with a cross and promotional text. Shelves on the wall display more products, some with festive decorations. The floor is wooden, and the ceiling is white with recessed lighting.
A pharmacy interior with wooden flooring and a white ceiling. On the left, there's a green "Prescriptions" sign above a counter with a cross symbol. Shelves with various products are in the centre, marked with "real deals" signs. On the right, a section labelled "Beauty" displays cosmetics. Christmas decorations, including green stars and red baubles, hang from the ceiling.
Hearing

Sounds

  1. People talking & laughing
  2. Beeping & buzzing
  3. Quiet discussions with pharmacist
  4. Clanging of shopping trolleys
  5. PA announcements (sometimes)
Smell

Smells

  1. Café aromas (adjacent café)
  2. Food aromas
  3. Air conditioning
  4. Cleaning products (mild)
  5. Sanitising products
Touch

Feel

  1. Change in floor surface (tile to timber)
  2. Anxiety (discussions of personal nature)
  3. Money/credit card handling
  4. Close proximity to others
  5. Retail branding prominence
Sight

Sight

  1. Bright lights & reflections
  2. Signage
  3. Consultation rooms
  4. Retail items for sale
  5. Displays

Pharmacy & Prescriptions

The pharmacist is located at the back of the store and is available to supply prescription medicines and advise on the best over-the-counter medicines as well as generic medicines available to the customer. There is a designated location for 'Scripts In' where prescriptions are left with the pharmacist for dispensing as well as a designated 'Scripts Out' counter where the medicines are picked up once the order has been completed. 

There are a number of chairs in this immediate area which can be utilised when waiting for an order to be completed.

Pharmacy interior with a wooden floor and a white ceiling featuring fluorescent lights. On the left, blue chairs are arranged in a waiting area. The back wall has shelves stocked with various products under signs like "Weight" and "Medicines." The counter in the centre has a green and white design with a medical cross symbol, decorated with red ribbons. Hanging from the ceiling are festive decorations, including red and green baubles.
Pharmacy interior with a wooden floor and a white ceiling featuring recessed lighting. In the centre, a green sign reads "Prescriptions" above a counter with green and white cross symbols. The counter displays various products and is decorated with red bows. Shelves filled with medicines are visible in the background. Hanging from the ceiling are red and green baubles. On the right, a doorway leads to a room with a chair and a sign labelled "CareClinic".
Pharmacy interior with a wooden floor and a white ceiling featuring fluorescent lights. On the left, there are green and white counters with a medical cross symbol, decorated with red bows. Behind the counters, shelves display various medications. In the centre, a large green sign reads "Prescriptions." On the right, shelves labelled "real deals" and "First Aid" hold various products. Hanging from the ceiling are red and green baubles and a star. Blue and black chairs are in the foreground.
Pharmacy interior with wooden flooring and a white ceiling. On the left, shelves display products with "real deals" signs. In the centre, a seating area with blue chairs. On the right, a green and white counter with a pharmacy cross symbol, and shelves labelled "Medicines" with various health products. Hanging decorations include green stars and red baubles. In the background, a sign reads "Thank you for shopping at TerryWhite Chemmart."
Hearing

Sounds

  1. Beeping & buzzing
  2. Quiet discussions with pharmacist
  3. Announcements (when order complete)
  4. People talking
  5. Directional instructions
Smell

Smells

  1. Cleaning products (mild)
  2. Fragrances (mild)
  3. Controlled air environment
  4. Soaps & moisturisers (mild)
  5. Deodorants
Touch

Feel

  1. Close proximity to others
  2. Bright lights
  3. Queuing & handling money
  4. Waiting
  5. Elevated heart rate
Sight

Sight

  1. Vibrant green colours
  2. Bright lights & glare
  3. People queueing to speak with pharmacist
  4. Displays of medications & medicines
  5. Signage & marketing materials
Two hands shaking Thankyou graphic

Thank You

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