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Terry White Chemmart

Access Guide

General Access
Communication
Vision
Physical - Mobility
Physical - Wheelchair

Entrance to a pharmacy with a green sign reading "TerryWhite Chemmart" above. Inside, shelves are stocked with various products, including health and beauty items. A display table in the centre features promotional items with a green and red theme. On the right, a large poster of a smiling person in a white uniform is visible. The floor is a mix of wood and light-coloured tiles, and the ceiling has fluorescent lighting.

Entry to the Wilsonton Shopping Center from the undercover carpark is via automatic, glass sliding doors with grey metal frames. On both sides of the front of the door are two narrow wood-like metal frames placed diagonally holding the two black signs for ‘Welcome to Wilsonton Shopping Center’. The carpark has concrete flooring and ceiling with numerous pipes and mechanical features.

Two escalators leading up to the Wilsonton Shopping Center accessible from the undercover carpark. The entry section has grey carpet floors. On the left side are yellow and black toy machines. The small section before the escalators is painted in grey with a white outline. Seen through the glass walls are cars parked on the available 800 free car parking spaces.

Two escalators from the undercover carpark of Bridge Street with 8000 free car parking spaces. On the left side is a column enclosed by a black screen that has green vines. Covering the other specialty retailer sections is a dark wooden handrail with light blue, brown, and grey diagonal walls. Hanging on the ceiling are green plant pots.

A woman with short hair and glasses stands in front of a pharmacy.

Entrance to a pharmacy with a green sign reading "TerryWhite Chemmart" above. Inside, shelves are stocked with various products, including health and beauty items. A display table in the centre features promotional items with a green and red theme. On the right, a large poster of a smiling person in a white uniform is visible. The floor is a mix of wood and light-coloured tiles, and the ceiling has fluorescent lighting.

A pharmacy entrance with a bright green sign reading "TerryWhite Chemmart" above. To the right, a large poster features a smiling person in a white uniform. Inside, shelves are stocked with various products, and tables display items with festive decorations. The floor is light-coloured, and the ceiling has recessed lighting and hanging plants. On the left, a closed shop with a metal shutter and a colourful display in front.

A pharmacy checkout counter with various products displayed. In the foreground, shelves are stocked with snacks and small items, each with yellow price tags. The counter has two registers and is decorated with holiday-themed items. Behind the counter, a green wall features a sign with a cross and promotional text. Shelves on the wall display more products, some with festive decorations. The floor is wooden, and the ceiling is white with recessed lighting.

A pharmacy interior with wooden flooring and a white ceiling. On the left, there's a green "Prescriptions" sign above a counter with a cross symbol. Shelves with various products are in the centre, marked with "real deals" signs. On the right, a section labelled "Beauty" displays cosmetics. Christmas decorations, including green stars and red baubles, hang from the ceiling.

A pharmacy with a green sign reading "TerryWhite Chemmart" is on the left. Inside, there are displays with "real deals" signs and various gift items on red and green tablecloths. Christmas decorations, including baubles and stars, hang from the ceiling. On the right, there's a shopping centre area with a Christmas tree and food outlets. The floor is light-coloured, and the ceiling has hanging plants and lights.

A pharmacy interior with a wooden floor and a white ceiling with fluorescent lights. On the left, there are shelves filled with various gift items under a sign reading "KIDS GIFT IDEAS." On the right, there are shelves with beauty products and a display for "Tony Ferguson" shakes. In the background, a counter with a green sign for prescriptions is visible. Red and green decorations hang from the ceiling, and a sign with opening hours is on the right wall.

A pharmacy interior with two central aisles displaying products under "real deals" signage. The shelves are stocked with various health and wellness items, each with yellow price tags. The background features a green "Prescriptions" sign above a counter. Green star and red bauble decorations hang from the ceiling, with green tree shapes visible. The floor is wooden, and the ceiling is white with fluorescent lighting.

On the left, a CareClinic sign is above two open doors leading to consultation rooms with chairs and medical supplies. In the middle, a sign lists services like vaccinations and health checks. On the right, a display for sleep apnoea products features mannequin heads with masks, and shelves with related items. A stand with walking canes is nearby. The floor is a mix of wood and grey tiles, and the ceiling has fluorescent lighting.

A small office or clinic room with a white wall and grey tiled floor. On the left, there's a sink with a paper towel dispenser above it and a small decorative tree. A blue chair is positioned against the wall. On the right, a desk with a computer monitor, keyboard, and various office supplies. Above the desk, there are light-coloured cabinets with boxes on top. The wall behind the desk is covered with notices and information sheets.

Inside a pharmacy with wooden flooring and a white ceiling. In the foreground, there are blue chairs on the right. The middle features aisles with shelves labelled "real deals" filled with various products. The left side has a section marked "Beauty" with cosmetics. The right side displays "Weight Management" products. Green and red decorations hang from the ceiling, and a sign in the background reads "Great reasons to shop with us."

Inside a pharmacy with a wooden floor and a white ceiling with fluorescent lights. On the left, there's a "CareClinic" area with open doors leading to consultation rooms. In the centre, shelves display various products, including a section labelled "Beauty." Blue and black chairs are arranged in the foreground. On the right, more shelves with "real deals" signs. The background shows a green sign thanking customers for shopping, with a glimpse of another store area.

Inside a pharmacy with wooden flooring and a white ceiling with fluorescent lights. On the left, there is a "CareClinic" area with open doors leading to consultation rooms. In the centre, shelves display various products, with signs indicating "Beauty" and "real deals." On the right, there are blue chairs for seating. The background shows more shelves and a green sign thanking customers for shopping. Christmas decorations, like baubles and stars, hang from the ceiling.

Pharmacy interior with wooden flooring and a white ceiling. In the centre, there are shelves labelled "real deals" displaying various products. To the left, a prescriptions counter with a green sign and festive decorations, including hanging stars and baubles. On the right, a beauty section with illuminated shelves showcasing cosmetics. Green and red Christmas decorations are visible throughout the store.

A pharmacy interior with wooden flooring and a white ceiling featuring fluorescent lights. In the foreground, two aisles display various health and beauty products, with red signs reading "real deals." The left aisle has smoking cessation products, while the right aisle displays skincare items. In the background, a refrigerated section is visible, and green and red decorations hang from the ceiling. A green sign above reads "Thank you for shopping."

Pharmacy interior with a wooden floor and a white ceiling featuring recessed lighting. In the centre, a green sign reads "Prescriptions" above a counter with green and white cross symbols. The counter displays various products and is decorated with red bows. Shelves filled with medicines are visible in the background. Hanging from the ceiling are red and green baubles. On the right, a doorway leads to a room with a chair and a sign labelled "CareClinic".

Pharmacy interior with a wooden floor and a white ceiling featuring fluorescent lights. On the left, blue chairs are arranged in a waiting area. The back wall has shelves stocked with various products under signs like "Weight" and "Medicines." The counter in the centre has a green and white design with a medical cross symbol, decorated with red ribbons. Hanging from the ceiling are festive decorations, including red and green baubles.

Pharmacy interior with a wooden floor and a white ceiling featuring fluorescent lights. On the left, there are green and white counters with a medical cross symbol, decorated with red bows. Behind the counters, shelves display various medications. In the centre, a large green sign reads "Prescriptions." On the right, shelves labelled "real deals" and "First Aid" hold various products. Hanging from the ceiling are red and green baubles and a star. Blue and black chairs are in the foreground.

Pharmacy interior with wooden flooring and a white ceiling. On the left, shelves display products with "real deals" signs. In the centre, a seating area with blue chairs. On the right, a green and white counter with a pharmacy cross symbol, and shelves labelled "Medicines" with various health products. Hanging decorations include green stars and red baubles. In the background, a sign reads "Thank you for shopping at TerryWhite Chemmart."

A pharmacy entrance with a bright green sign reading "TerryWhite Chemmart" above. To the right, a large poster features a smiling person in a white uniform. Inside, shelves are stocked with various products, and tables display items with festive decorations. The floor is light-coloured, and the ceiling has recessed lighting and hanging plants. On the left, a closed shop with a metal shutter and a colourful display in front.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Ask all visitors if there are any specific needs to be met

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide information in large print

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have step free access to into our business premise

• Have an accessible public toilet which is unlocked

• Have two wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed