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Cérge | Terry White Chemmart - Access Guide

Terry White Chemmart

Access Guide

General Access
Communication
Vision
Physical - Mobility
Physical - Wheelchair

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Ask all visitors if there are any specific needs to be met

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide information in large print

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have step free access to into our business premise

• Have an accessible public toilet which is unlocked

• Have two wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed