Cérge

We are teaming up with a new initiative, Cèrge. Cèrge is a communication platform created to help people with disability connect with local businesses in their community. It allows organisations to provide personalised services to customers with disability with the aim of reducing the fear, anxiety and discrimination individuals with disability go through as customers. Through the Cèrge app, the customer can notify participating businesses that they will be arriving, giving staff awareness of what the customer may need while in the store.Today our customer visited the Swan Hill Leisure Centre to have a shot of basketball with his support worker. He was able to communicate through the app notifying the leisure centre of when he would be arriving and what he was planning on doing while there. Upon arrival he was met by staff who greeted him by name creating a welcoming experience for our customer. This helped our customer feel very comfortable and he went on to enjoy a shot of basketball while there! Swan Hill Leisure Centre Cérge Cérge Community

Life with a toddler is hard, life with a toddler with a disability with limited communication and mobility requires lots of planning and organisation.   

Today I introduced my little mate Jackson to Cérge at Aquapulse (Werribee, Melbourne). Jackson has a genetic disorder called IQSEC2, this means Jackson has intellectual and gross motor delays and associated Epilepsy.    

He is currently in a wheelchair, non-verbal and has frequent seizures, including where he will drop all of a sudden and sometimes he will stop breathing for a short period of time. This can be something we are use to and also something that can be terrifying depending on the situation.    

The anxiety associated is really hard, we need things to move fast and seamlessly to make things as best as possible for us as a family. We wanted to take Jackson to the Aquatic Centre but as you can imagine going swimming and the risk of a seizure is pretty scary.    

We used Cérge to let the staff at Aquapulse know we would like to get through as quickly as possible as his seizures can mean our trips are cut short. When the staff saw us in the entry they waved us through as quickly as possible, streamlining the front access, payment and wristbands.    

Having never been to Aquapulse before we were unaware of the need to organise lockers at the front desk, when we approached a staff member near the lockers for help she immediately retrieved the wristband we needed with no need to pay (despite them usually incurring a $2 fee!) to ensure quick access for us to get Jackson in the pool.    

This made a HUGE difference. Sometimes by the time we get in and organised it can be 20mins already gone. Making this process fast for us meant he was able to enjoy some time in the toddler pool, warm pool and had an absolute ball!    

All you ever needed any as a parent or caregiver is to see that smile, you know the one where their eyes glisten as their mouth moves as wide as it can. Where you know they are in utter excitement and ecstasy in that very moment.    

Seeing him made me soooo very happy. Everything in the world stops when your know your kid is happy.   

Jackson, being a tall 3 year old, is too big for standard baby change tables located in the All Gender Disabled and baby change stalls. The All Gender showers had a long bench down one side that had more than enough room for Jackson to lay down to get changed and plenty of room left in the stall for Jackson and even enough room to turn his wheelchair around.    

This trip was an absolute success for us, and we will be back! I can’t believe things can be soooo much easier just by having a staff member a step ahead.   
   
 

I have anxiety, fibromyalgia, issues with sensory overload ADHD 
and rheumatoid arthritis. So I have quite a few barriers to 
accessing an aquatic centre and feeling comfortable.
In my daily life for work, I support clients include mature-aged 
women with chronic pain and health conditions; and stroke 
survivors requiring minimal support.
So using Cérge to visit Watermarc Banyule yesterday was a 
tremendous experience as a user but also seeing the benefits for 
the people I work with. My own intrinsic experience in two 
varying ways yet both amazingly complimented each other and 
how this can change so many lives and enable me to support my 
people SO much more.

As I drove towards the venue there was some construction near 
the venue with some of the area out of street view. I was a bit 
anxious but having read up in the app I remembered that it was 
said the venue is on a hill and there is underground parking; with 
direct access to the venue with a lift!!
Yay no stairs!
It helped to know it would be a big building so you knew what to expect. Not 
all people with disability need lifts, or ramps. But today, for me. I did.
I did not get lost and nervous as I usually do when going to a new 
place, so it was a nice experience. It’s actually incredible how just 
being able to mind map a venue from looking at all the 
information beforehand seriously relieved so much for me. The problem- you have to literally scour multiple websites to try 
and get the information you need.
I need more than a car park, opening times and a pretty webpage.
I need to see the toilet.
The change room
I need to know the smells and noises.
The stuff that isn’t pretty on a website is usually what most people 
need but can’t find, so they stay home. Trust me.Noah told me where the change rooms were and they were clean 
and not crowded. I had seen them in the Visual Story and they 
looked the same which is always comforting.
I used the exercise equipment as stated in the app to use in the 
pool; I always thought people had brought their own! When I 
asked when are the usual quieter times, Noah understood that I 
would enjoy a time when the water slide closes in the late 
afternoon and then the rest of the facilities are still open to be 
used. Noah felt like a friend. I think me using Cérge kinda made it 
feel like we had a mate in common so we had rapport quickly.

Overall a very pleasant experience that I would do again and 
recommend using the app to clients, friends and family. I would 
actually go to places mostly that are on the app as I will feel less 
anxious and I will know before I arrive if physically I can use the 
facility or not.

Last week, one of our support workers and participants used the Cérge app for the first time! Entering in access needs and support information needed to support Carol was quick and easy. Upon arriving they were greeted and a water wheelchair was waiting at the accessible change rooms.Carol is vision impaired and has a physical disability. Carol looks forward to her weekly outing at TRAC but at times her needs are not met with limited access to the bathroom and often Carol needs to wait for the shower commode chair.Through using the Cérge app, Carol was treated as an individual that relies on support to access the community and on arrival everything was ready to go! Thank you Cérge and TRAC for helping our community to achieve its health goals!Support Your Way recommends checking out the Cérge app & TRAC! Join the Cérge Community and find out more!

As a speaker at this years AITCAP conference I already have a few nerves. I’m excited though and so grateful for the opportunity.

As a person with disability arriving at a new venue can be anxiety inducing enough. I use a wheelchair so step free entrances are something I look for, wider doorways, access to the car park.

The list goes on.

So when going to a venue for the first time, it can be really difficult and time consuming to find all the information I need just to access a venue and its facilities. One major component is seating, will there be a space for my wheelchair, will there be a space near the front now that I’m a speaker in the day.

This year the AITCAP conference have upped their game amazingly, they use the Cérge Companion site which has a visual story, up to date photos of all the areas, plus a list of sounds at each part of the venue. There is also reference to the car parking, each room and where they accessible carparks are so I know how to get to the venue with ease. This site has reduced so much anxiety for me because it feels alas if I’ve already been to the venue.

I also used the Cérge app to notify the venue on my arrival. Arriving at the venue I was greeted by Chris and given everything I needed for the day in regards to where registration is and the room I’m speaking in. I felt so welcomed and it really added to my confidence for the day ahead and getting on stage! Eek!

I am so happy the AITCAP conference have gone above and beyond with access and inclusion this year. I haven’t actually experienced that through type of inclusion previously and given the type of conference it is its great to see them leading the way alongside Cérge!
Makes me excited for the Paralympics in 2032 hahahaha

Here’s to a great day ahead!

You know those times when you think you have it all under control as a mum and then your kids yell “plot twist!"
That’s exactly what happened for me on Sunday when visiting Nambour Aquatic Centre.
I was prepared, I have two ASD kids so we have used the Cérge app before and it’s fantastic. I have one child who has big emotions and doesn’t like too much stimulation and one who runs
off….. a lot.
Going out gives me anxiety. Huge anxiety. Because not only do I have to manage the “mum load” of making sure they are fed and watered and happy. I also have to account for any change, any situation and pre empt as much as I humanly can.
It’s hard. Very hard.
I showed both children the Visual Story, Photos and Sensory Guide, so we were all prepared with how everything looks and feels. I notified through the Cérge app and let the staff know when we would be arriving and that I have a child that runs and a child that may need space.
We were rocking.
Swimmers, towels, snacks and Cérge and we are set! I actually felt ahead of the game for once.  We arrive at the pool and check in seamlessly, the staff are amazing, helpful, inclusive and friendly. We are excited!  We head for our swim. Well, whatever could go wrong for me did.
One child ran, the other was over stimulated and the emotions were at an all time high. I want eyes on my son near a pool at all moments and I couldn’t find him. Panic mode.
Now, I’m not going to lie and say this never happens. It does. A large part of my life is trying to be the best mum I can possibly be and meet my children’s needs. But sometimes that can’t be met by one person.
We have left places feeling humiliated, shamed, unwelcome and upset and none of these feelings are any I want my children to feel. Today was different though, the staff knew who I was and our needs through Cérge they were able to assist calmly, navigate what we needed quickly and quietly and lead with pure
professionalism. What I noticed was because the staff were exceptional and inclusive the patrons followed suit.
Never, ever, have I experienced this before. They offered a quiet room for my daughter and the facility has a latched gate at the entrance which has supervision also so I knew my son was safer. They loved the slides and my son probably went down a thousand times! Lucky they don’t charge per ride! Wow.
In the past we would leave with hysterical kids and I would cry in the car wondering if I will ever leave the house again. Not today though, today I had a team, today I was part of a village. I was a person trying to get through something hard with extra help and support. Today I didn’t feel like a loser being judged as a failure. That’s a first.  Nambour Aquatic Centre, you are amazing. Thank you.
……..And of course thank you Cérge.
Life changing! Literally