I have osteogenesis imperfecta (brittle bones) which can make it hard for me with exercising. My bones can break easily and I can be in a lot of pain. Swimming and low impact are really the best choices for me. I use a wheelchair and would need assistance getting in and out of the pool.

My carer and I visited Eltham Leisure Centre We used the Cérge app to let the staff know we were arriving in an hour and that we were looking at the pool and would like a tour of the facilities. I wanted to see if I felt comfortable before promising to swim. It’s been a while since I got in a pool, so I had a little anxiety.

With the new Cèrge app where I was able to notify staff at Eltham Leisure Centre that we were coming before we got there. This will be helpful in the future as I can request a quieter place, a separate lane if possible and assistance. Sometimes the thought of getting to a place and not having supportive staff is a barrier in itself. I have my support worker which is fantastic, and she is great but having staff that don’t really know how to help can be very awkward. I’m glad I can use the app to tell the staff exactly what I need. It takes the weirdness out of watching them work out how to help, whether to help or sometimes people just don’t help.

Can you imagine dropping a leaflet and no one helps you pick it up? It’s embarrassing and annoying! When we arrived, the staff were happy and helpful, we were greeted at the front and the staff member organised another lady to give us a tour of the centre. They have 4 pools, Baby, Small heated pool for swimming lessons, Hydrotherapy pool (has a ramp), and a 25m lap pool (has a ramp). All at different temperatures. Toilet and changerooms on pool deck which is very handy.

They had an Aqua class going at the time we went, and it was full even being so early. It is great to see the place getting used and lots happening. The staff member gave us a leaflet which had all the timetables for all the classes, and she also put all the prices on the leaflet for me. Of course, after all exercise there is a coffee shopping. Perfect end to the day!

The Cérge app is a fantastic tool to be able to ask for specific things, we know now we can ask for a quieter space or lane if we need that on the day or to let them know we are coming but that we are ok. I will be looking out for more Cèrge facilities.

Please tell them your needs before you get there which is very useful and makes you feel a lot more comfortable getting out and trying new things.

Eltham Leisure Centre Audio Guide