at Water's Edge Resort

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • A gym room with various exercise equipment. On the left, there are treadmills and stationary bikes. In the centre, a white multi-gym machine is positioned. The right side features a large mirror reflecting the equipment and a sign about supervision. The floor is carpeted in dark grey, and the ceiling is textured with two ceiling fans. A wooden-framed glass door is on the far wall, and an air conditioning unit is mounted above it.
  • A sloped road with a zebra crossing leads up to a modern building complex. On the left, there is a stone wall and a structure with large glass windows and a slanted roof. On the right, lush greenery includes palm trees and various shrubs. The building in the background has multiple balconies and a light-coloured facade. The road surface is dark, contrasting with the white stripes of the crossing.
  • A building entrance with large wooden-framed glass doors is in the centre. To the left, a staircase with a black metal railing leads up, adjacent to a stone wall. The ceiling is wooden and sloped. On the right, a multi-storey building with balconies and a covered parking area is visible. The foreground features a paved area with a zebra crossing on the asphalt road.
  • A paved road with a zebra crossing leads to a building on the right, featuring large glass doors and a stone wall. Lush greenery with palm trees and various plants fills the left side and background. A stone structure and a brown utility box are visible on the left. The foreground has a smooth, light-coloured pavement adjacent to the road.
  • Underground car park with a low clearance sign of 2.1 metres hanging from the ceiling. On the left, there is a dark, empty parking space. In the centre, a white SUV is parked next to a storage unit. On the right, another vehicle is parked near a concrete wall. The floor is a mix of concrete and asphalt, and the ceiling is low with fluorescent lights. A staircase is visible in the upper left corner.
  • A spacious underground car park with a concrete floor and ceiling. On the left, several parked cars are visible, including a white and a black vehicle. In the middle, concrete pillars support the ceiling, with fluorescent lights overhead. On the right, an open area leads to the outside, where greenery and a road are visible. Near the entrance, there are several rubbish bins and a fire extinguisher mounted on the wall.
  • A concrete underground car park with several parked cars. On the left, a white SUV is parked near a wall. On the right, a silver hatchback and a dark-coloured SUV are parked side by side. The floor is concrete with some greenish patches. The ceiling is low with exposed pipes and fluorescent lights. In the background, more cars are visible, and there are concrete pillars throughout the space.
  • A building entrance with large wooden-framed glass doors. Inside, a reception area with a wooden desk is visible. To the left, a wooden bench with red cushions and a display of brochures. To the right, a potted plant. The floor is tiled with a mix of earthy tones. The ceiling has a fan and hanging lights. Outside, a "No Parking" sign is on the door. The background shows greenery through the glass.
  • A hotel reception area with a rustic wooden desk in the centre, flanked by two ornate columns. Behind the desk is a patterned wall with a circular mirror and decorative items. A ceiling fan is above. On the left, a wall displays brochures about the Whitsundays. On the right, a white wall with signs and a notice board. The floor is tiled with a mix of earthy tones, and there are potted plants on either side of the entrance.
  • A spacious lobby with a rustic wooden reception desk on the left, adorned with intricate carvings and a decorative column. A staircase with black railings leads to an upper level. In the centre, a seating area features a wooden bench with red cushions and a blue seat, facing a wooden coffee table with magazines and a plant. Large windows on the right offer a view of greenery and a building outside. The floor is tiled, and the ceiling is textured with a fan and hanging lights.
  • A spacious interior with a stone-tiled floor and a textured ceiling. On the left, a display board titled "Best of the Whitsundays" features brochures. In the centre, a wooden reception desk with ornate columns is visible. A rustic wooden bench with red cushions and a blue seat is in the foreground, accompanied by a wooden table with magazines and a plant. A staircase with black railings leads to an upper level. Large windows on the right allow natural light to enter.
  • A hotel reception area with a rustic wooden counter on the left, featuring intricate carvings and a decorative pillar. Behind the counter, there's a patterned wallpaper with a sunburst mirror and an air conditioning unit. A small Coca-Cola fridge is visible. The floor is tiled with a mix of green and brown stones. On the right, a hallway leads to rooms, with framed pictures on the walls and a staircase with a decorative railing. The ceiling is white with recessed lighting.
  • A hallway with a stone-tiled floor and a textured ceiling. On the right, there's a wooden shelf with brochures and small potted plants. Next to it is a lift with a digital display showing the number 2. The left side of the hallway has framed pictures on the wall and leads to a corridor with a column and a display board in the distance. Wall-mounted lights are evenly spaced along the walls.
  • A spacious interior with a sloped wooden ceiling and hanging lanterns. On the left, large windows with wooden frames allow natural light to enter. In the centre, a black metal railing with a geometric pattern lines a staircase. On the right, there are tables and chairs with a view of greenery outside. The floor is tiled, and ceiling fans are visible.
  • A spacious interior with a sloped wooden ceiling and hanging lanterns. On the left, large windows with wooden frames allow natural light to enter. In the centre, a black metal railing with a geometric pattern lines a staircase. On the right, there are tables and chairs with a view of greenery outside. The floor is tiled, and ceiling fans are visible.
  • A multi-storey building with balconies is on the left, featuring glass doors and railings. In the centre, there are two swimming pools separated by a stone wall, with a tiled deck surrounding them. Several shaded seating areas with tables and chairs are near the pools. On the right, lush greenery and palm trees are visible, with hills and more buildings in the distance.
  • A spacious room with a sloped wooden ceiling and hanging lamps. On the left, there are tables and green chairs on a tiled floor, with a railing and large windows. The right side features wooden louvred doors and a wooden cabinet. The middle opens to a patio with more tables and chairs, leading to a view of palm trees and greenery outside.
  • A poolside area with tiled flooring. On the left, there are several green sun loungers and a railing with tropical plants and palm trees beyond. In the centre, an infinity pool is visible, surrounded by more greenery. On the right, there is a covered seating area with green tables and chairs. A building with a metal roof is in the background, and more seating is visible near the pool.
  • A serene pool area with a tiled deck. On the left, there are two green sun loungers. The centre features an infinity pool reflecting the sky and clouds. To the right, a covered seating area with green chairs and tables is visible. In the background, lush palm trees and foliage surround the area, with a glimpse of the sea and boats in the distance.
  • An infinity pool with clear blue water is in the centre, surrounded by a tiled deck. On the left, there are two green sun loungers. The right side features a stone wall and a metal handrail leading into the pool. In the background, lush palm trees and tropical vegetation are visible, with a glimpse of the sea in the distance.
  • A luxurious outdoor setting with two swimming pools. The foreground features a stone-bordered pool with metal handrails. To the right, several green sun loungers are lined up on a tiled deck. In the background, lush palm trees and greenery surround the area, with a glimpse of distant buildings. The left side shows another pool with a small pavilion and more loungers.
  • An outdoor pool with clear blue water is on the left, bordered by a tiled deck. On the right, several sun loungers and green chairs are arranged under a wooden gazebo. Palm trees are scattered around, and a modern building is visible in the background. The sun is partially hidden behind the building, casting light over the scene.
  • A view of a luxurious outdoor area with an infinity pool on the left, bordered by stone tiles. A staircase with a black railing descends to a lower level where there are two sun loungers and a small table. The background is filled with lush green palm trees and other tropical vegetation. Rooftops of nearby buildings are visible beyond the trees, with a glimpse of the ocean in the distance.
  • A multi-storey building with balconies is on the left, featuring glass doors and railings. In the centre, there are two swimming pools separated by a stone wall, with a tiled deck surrounding them. Several shaded seating areas with tables and chairs are near the pools. On the right, lush greenery and palm trees are visible, with hills and more buildings in the distance.
  • A covered patio area with a small pool in the foreground. The floor is tiled in a light stone pattern. To the left, a column with "push to start" and "stop" buttons. In the middle, a green table with matching chairs and two white sun loungers. The background features lush tropical plants and trees, with a metal railing separating the patio from the garden. The ceiling is dark wood with exposed beams.
  • A wooden deck with a green table and four matching chairs in the centre. The deck is surrounded by a decorative metal railing with a geometric pattern. Lush greenery, including various tropical plants and trees, fills the background. The deck is covered by a dark wooden roof with exposed beams. The floor is made of dark wooden planks.
  • A stone pathway leads to a staircase on the right, bordered by a stone wall with a metal railing. A sign is mounted on the white wall above the stairs. On the left, a wooden gate is set within a stone archway, opening to a garden with lush green bushes and palm trees. A building with a corrugated metal roof is visible in the background. A wall-mounted light fixture is on the right side of the wall.
  • Open-plan living area with tiled flooring. On the left, a round dining table with wooden chairs is near sliding glass doors leading to a balcony with outdoor seating and a view of the sea. In the middle, a TV on a wooden stand faces a blue sofa with red cushions. On the right, a kitchen area with a white countertop and sink. The walls are adorned with framed artwork, and an air conditioning unit is mounted above. The ceiling has recessed lighting.
  • A living room with large windows offering a view of the sea and distant hills. On the right, a dark blue sofa with red cushions faces a flat-screen TV on a wooden stand. A round white coffee table is in front of the sofa. On the left, sliding glass doors lead to a balcony with a table and chairs. The floor is tiled, and sheer curtains hang from the ceiling, allowing natural light to fill the space.
  • A room with a tiled floor features a round table with four wooden chairs, each with blue cushions, on the left. Sheer curtains cover large windows, offering a view of greenery and distant hills. On the right, sliding glass doors open to a balcony with a table and chairs, overlooking a scenic view of the ocean and coastline. The ceiling is plain with a light fixture above the balcony.
  • A balcony with a tiled floor features a green metal table and chairs. The railing has a wavy design, overlooking a coastal town with buildings and greenery. In the distance, a bright blue sea is dotted with small boats. The right side shows a glass door with curtains, and the ceiling has a wooden finish.
  • A bright, open-plan living space with a tiled floor. On the left, there's a dining area with a round table and chairs near large windows with sheer curtains. In the centre, a kitchen counter with a double sink and dishwasher. On the right, a seating area with a blue sofa, a TV on a stand, and a coffee table. Large windows and sliding doors lead to a balcony with views of the ocean and boats. The ceiling has recessed lighting.
  • A kitchen with light yellow cabinets and a white countertop. On the left, there's a double sink with a draining board. The back wall has an oven, stovetop, and a microwave above a fridge. The floor is tiled in a light beige colour. To the right, a hallway leads to a room with a bed visible. The ceiling is white with recessed lighting.
  • A bedroom with a large bed in the centre, featuring white bedding and a dark headboard. On the left, there's a wooden bedside table with a white lamp. Above the bed hangs a framed artwork with blue circular patterns. To the left, an open door leads to a bathroom with a toilet and window blinds. On the right, glass sliding doors with sheer curtains open to a balcony with a view of greenery and hills. The floor is tiled, and the ceiling has a central light fixture.
  • Two single beds with white bedding are positioned against a wall with a padded headboard. A small wooden nightstand with a lamp is between the beds. Above each bed hangs a framed abstract painting with blue tones. The floor is tiled in a light colour, and the walls are painted white. The ceiling is plain and white.
  • A bathroom with terracotta floor tiles and beige wall tiles. On the left, a glass shower enclosure with mounted dispensers. In the centre, a wooden vanity with a white basin, a mirror above, and a light fixture. On the right, a toilet with a small bin beside it, and a towel rail with folded towels. A window with white blinds is above the toilet. The ceiling is white with recessed lighting.
  • A bathroom with terracotta floor tiles and light-coloured wall tiles. On the left, a towel hangs on a rail. In the centre, a bathtub with a showerhead above and mounted dispensers on the wall. On the right, a wooden vanity with a white rectangular sink, chrome tap, and neatly folded towels. Above the sink is a large mirror reflecting the room. The ceiling is white with a round light fixture.
  • Open-plan living space with a kitchen on the left featuring light wood cabinets, an oven, and a sink. The floor is tiled. In the middle, there's a dining area with a table and chairs, and a lounge area with a dark sofa and a couple of chairs. The wall has framed artwork. On the right, large glass doors lead to a balcony with a view of the sea. The ceiling has recessed lighting, and an air conditioning unit is mounted on the wall.
  • Open-plan living area with a kitchen sink in the foreground on the left. The room features a dark blue sofa with cushions, a coffee table, and a rug in the centre. A dining table with chairs is near the large glass doors leading to a balcony with a view of the sea. On the right, a wall-mounted TV and an air conditioning unit are visible. The floor is tiled, and the ceiling is white with recessed lighting.
  • A modern living room with a tiled floor and a white ceiling. On the left, there's a dark blue sofa with red cushions, accompanied by two framed artworks on the wall. In the centre, a set of wooden chairs and round tables are placed on a patterned rug. The right side features a large flat-screen TV mounted on the wall above a wooden console. A doorway leads to a bedroom with a lit lamp. The background shows large windows with sheer curtains, offering a view of the sea and balcony furniture.
  • A modern living room with a large flat-screen TV mounted on the left wall above a wooden console. Below the TV is a light-coloured tiled floor. On the right, a blue sofa with red cushions is accompanied by two wicker chairs and a round coffee table. Two framed botanical prints hang above the sofa. In the background, a kitchen area with wooden cabinets and stainless steel appliances is visible. The ceiling is white with recessed lighting.
  • A room with large glass sliding doors and sheer curtains, offering a view of a balcony and a distant ocean. On the left, there's a round table with a decorative plate and several chairs. The balcony outside has a tiled floor and a railing, with palm trees and rooftops visible beyond. The floor inside is tiled, and the ceiling is plain white.
  • A terrace with a tiled floor overlooks a scenic view. In the foreground, a low wall with a railing runs along the edge. To the left, palm trees and lush greenery are visible. In the centre, rooftops and more palm trees lead to a distant view of the sea. On the right, part of a modern building with an air conditioning unit is visible. The background features a clear blue sky and the ocean.
  • A spacious terrace with a tiled floor and a table with green chairs on the left. The view overlooks lush palm trees and a distant townscape leading to the sea. On the right, a person is sitting on a ledge next to a building with a visible air conditioning unit. The ceiling is flat and extends outward, providing shade.
  • A bedroom with a large bed in the centre, covered with white linens and two pillows. On either side of the bed are wooden nightstands with modern white lamps. Above the bed hangs a framed abstract artwork. To the left, there are floor-to-ceiling windows with sheer curtains, allowing natural light to filter in. The floor is tiled, and a patterned rug is partially visible under the bed. The walls are painted white, and the ceiling is plain.
  • A bathroom with a tiled floor and walls. On the left, there is a glass-enclosed shower with a silver showerhead and controls. In the centre, a white toilet with a cistern is mounted on the wall, accompanied by a toilet brush and holder. A white grab bar and toilet roll holder are next to the toilet. On the right, a wooden vanity with a white basin and a towel rail holding white towels. The ceiling is plain white with a vent.
  • A bathroom with terracotta floor tiles and beige wall tiles. On the left, there's a toilet and a wall-mounted soap dispenser. A wooden vanity with a white basin and a mirror above it is in the centre. On the right, a towel rail holds two white towels. The bathtub with a glass screen is along the back wall, featuring a showerhead and another soap dispenser. The ceiling has a light fixture.
  • A modern living space with a kitchen on the right featuring wooden cabinets, a sink, and an oven. A dishwasher is below the counter. On the left, a blue sofa faces a TV on a wooden stand. Two framed artworks hang on the wall above the sofa. In the centre, a small round table and two bar stools are near a large window with sheer curtains, offering a view of palm trees. The floor is tiled, and the ceiling has a simple light fixture.
  • A modern hotel room with a tiled floor. On the left, there's a kitchenette with a sink and two wooden bar stools. In the middle, a blue sofa with red cushions faces a small round table. Behind the sofa, a large bed with a padded headboard is visible, flanked by bedside tables with lamps. On the right, two framed artworks hang on the wall. The ceiling has recessed lighting, and the walls are painted white.
  • A living room with a dark sofa facing a TV on a wooden stand. Two framed artworks hang on the left wall. Large windows with sheer curtains reveal palm trees outside. A small table with a bowl is in front of the sofa. On the right, a kitchen counter with two wooden stools and a blue wall decoration. The floor is tiled, and the ceiling has a central light fixture.
  • A modern living space with a sliding glass door on the left, leading to a balcony. Inside, there's a wicker chair and a blue sofa with red cushions. A round coffee table with a decorative bowl sits in front. The kitchen area is in the background, featuring light wood cabinets, a small island with two bar stools, and appliances. On the right, a bedroom area with a bed and mirrored wardrobe is partially visible. The floor is tiled, and the ceiling has recessed lighting.
  • A bedroom with a large bed in the centre, featuring a blue and wood headboard. On the right, a wooden bedside table with a modern lamp. Above the bed, a framed abstract artwork. To the left, mirrored sliding doors reflect the room, with an air conditioning unit above. The floor is tiled, and a glimpse of a bathroom is visible through an open door.
  • A bedroom with a neatly made bed on the left, featuring white linens. To the right, a mirrored wardrobe reflects part of the room and a glimpse of the outside. In the middle, an open doorway leads to a living area with a dark sofa, a small table, and a kitchen with wooden cabinets and two bar stools. Large windows with sheer curtains reveal palm trees and a balcony outside. The floor is tiled, and an air conditioning unit is mounted on the wall.
  • A room with sheer white curtains on the left, partially open to reveal a sliding glass door leading to a balcony. The balcony has a green table and chairs on a tiled floor. In the background, there are lush green plants and palm trees. The interior floor is tiled, and a small white table with decorative items is visible inside. The ceiling is plain and light-coloured.
  • A swimming pool area with a clear blue pool in the centre, surrounded by lush green palm trees. On the right, there is a shaded seating area with green tables and chairs under a corrugated metal roof. On the left, another similar structure is partially visible. In the background, there are more trees and a view of distant hills. The foreground features a railing and a sign with pool rules.
  • A balcony with a tiled floor features a green table and chairs. On the left, a sliding glass door with white curtains leads inside. The railing overlooks a lush garden with palm trees and a view of the ocean in the distance. A metal-roofed structure is visible on the right, surrounded by more greenery.
  • A bathroom with terracotta floor tiles and white walls. On the left, a wooden vanity with a white rectangular sink and a chrome tap is positioned beneath a window with white blinds. A towel ring is mounted on the wall. In the centre, a bathtub with a glass shower screen and wall-mounted showerhead is visible. On the right, a white toilet is next to a toilet roll holder. The ceiling is plain white, and a door with a round knob is partially open.
  • On the right, there is a metallic lift door set in a tiled wall. The floor in front of the lift is made of square tiles. On the left, a shaded outdoor area features a green artificial grass floor, a long table with several chairs, and a barbecue setup against a tiled wall. In the background, there is a view of distant hills and the sea, with a few small trees and a railing along the edge of the terrace.
  • A covered outdoor area with a tiled floor and artificial grass. On the left, there's a long counter with chairs and a few potted plants. In the centre, a dining table with chairs is set on the grass. The right side features an elevator with a metallic door. The ceiling is textured, and the background shows a view of the sea with some plants and a railing.
  • A spacious outdoor area with artificial grass covering the ground. On the left, there are built-in outdoor kitchen units with a tiled backsplash and a green bin. In the centre, a long table with chairs is set up for dining. The right side features a building with a balcony and a tiled floor area leading to an entrance. Above, a large shade cloth provides cover. In the background, potted plants and a view of the sea are visible.
  • Outdoor area with a tiled floor and a grey tiled wall in the background. Two stainless steel barbecue units are positioned side by side against the wall. A green rubbish bin is on the left. A black shade cloth is overhead, casting shadows on the wall. Two black wall-mounted lights are above the barbecues. To the right, a railing overlooks a view of trees and houses in the distance. The area is bordered by artificial grass.
  • A rooftop terrace with artificial grass flooring and a long wooden table with chairs on the right. A building wall with a door labelled "Lift Motor Room" is also on the right. On the left, there's a tiled area with a barbecue grill. The background features a railing with potted plants and a view of the sea and distant landscape. A dark canopy partially covers the area.
  • A rooftop view with a railing in the foreground, featuring potted plants with spiky leaves. Beyond the railing, there are residential buildings and lush green trees. In the background, a clear blue sea stretches across the horizon, dotted with small boats. The scene is bright and vibrant, with a clear sky above.
  • A view of a coastal area with a clear blue sea dotted with numerous small boats. In the distance, a large cruise ship is visible on the horizon. The foreground features lush green palm trees and a shopping centre with a visible sign. Buildings with angular roofs and solar panels are also present. The right side of the image shows part of a building with a sloped roof.
  • A rooftop terrace with artificial grass flooring. On the left, there is a long table with chairs and a wall-mounted lamp casting a shadow. In the middle, a tiled area features a sink and storage units, with a green bin nearby. On the right, another table with chairs is positioned near the edge. The background shows a view of the sea, palm trees, and rooftops. A large shade cloth covers the area above.
  • Outdoor terrace with a tiled floor on the left and artificial grass on the right. A shaded area covers stainless steel kitchen appliances against a dark tiled wall on the left. On the right, a long table with chairs is set up near a building with a white door. In the background, there are potted plants and a view of the ocean.
  • On the left, there is a stainless steel lift with a wooden frame, illuminated by two circular ceiling lights. Next to the lift is a small white door. The floor is tiled with a mix of earthy tones. On the right, a corridor leads to a door, with a section of artificial grass adjacent to it. The walls are white, and the ceiling has a textured finish. In the background, there is a glimpse of greenery through an open area.
  • A corridor with a tiled floor and a white ceiling. On the right, there's a curved white wall and a door with a dark frame. On the left, there are white pillars and a patch of artificial grass. In the background, more tiles and a beige wall with a decorative piece.
  • A curved corridor with a tiled floor and a white ceiling. On the left, there are large windows with views of lush green foliage outside. In the centre, white cylindrical columns support the ceiling. On the right, a door marked "23" is set in a black frame, next to a small window. The area is well-lit, with natural light streaming in from the windows.
  • On the left, there are lush green palm trees with dense foliage. On the right, a building with white walls and multiple balconies featuring metal railings. The floor is tiled with a mix of green and brown tiles, and the ceiling is smooth and light-coloured. The scene is well-lit, suggesting daylight.
  • A corridor with a tiled floor and a textured ceiling. On the left, there's a railing with a view of lush green trees outside. In the centre, a white door with a sign indicating "Level 2" and an emergency exit sign above. On the right, two doors are visible, with more greenery seen through windows. The corridor is well-lit with wall lights and natural light from the windows.
  • On the left, there's a gym with exercise equipment visible through a glass door. The gym has large windows with a view of trees and a parked vehicle outside. On the right, a hallway with tiled flooring leads to a staircase with decorative railings. The walls are adorned with framed pictures and a poster. A column stands near the entrance, and ceiling fans are visible above.
  • A corridor with a tiled floor and textured ceiling. On the left, there's an open area leading outside with visible greenery. On the right, a hallway extends with framed pictures on the walls and a wooden door. A sign on the wall indicates directions to various facilities like reception, gym, and pool. The corridor is well-lit with ceiling lights, and a column is visible further down the hallway.
  • Glass doors open into a gym with a purple carpeted floor. On the left, there's a white exercise machine near large windows. On the right, a treadmill and a stationary bike are visible. The ceiling is textured with a fan in the centre. A sign with gym rules is posted on the left door, and another sign with opening hours is on the right door. Bright natural light comes through the windows, revealing greenery outside.
  • A gym room with a textured ceiling and dark carpeted floor. On the left, there's a multi-gym machine with various attachments. In the centre, a bench and exercise mat are visible. On the right, a treadmill and an exercise bike are positioned near large windows. The windows offer a view of greenery and a parked vehicle outside. Ceiling fans and lights are mounted above.
  • A gym with various exercise equipment. On the left, there are dumbbells on the floor and a multi-gym machine. In the middle, a bench press is positioned. On the right, there are treadmills and an exercise bike near a glass door with a sign indicating gym hours. Large windows in the background reveal greenery and a parked vehicle outside. The ceiling is textured, and the floor is carpeted.
  • A gym room with various exercise equipment. On the left, there are treadmills and stationary bikes. In the centre, a white multi-gym machine is positioned. The right side features a large mirror reflecting the equipment and a sign about supervision. The floor is carpeted in dark grey, and the ceiling is textured with two ceiling fans. A wooden-framed glass door is on the far wall, and an air conditioning unit is mounted above it.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility

VISION

• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog

HEARING

• Caption all entertainment (TVs, live shows, performances)
• Have TVs with captioning option
• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

PHYSICAL - HIGH SUPPORT NEEDS

• Have twin beds available on request
• 2-Bedroom apartments are available with separate sleeping areas.