Had a wonderful shopping experience at White’s IGA Mooloolah and White’s IGA Bli Bli using the Cérge app!

This app was very easy to use and I liked being able to review store access information before I went so I knew what to expect. Having the photos (Cérge access guides) was also very helpful to me because they showed me where the accessible parking spots were and exactly how the parking looked so I could find them easily.

I have Cerebral Palsy with a speech impairment and sometimes find it challenging to communicate what assistance I need on the spot, especially when stores are really busy and loud. It was wonderful to be able to communicate my needs before entering the store through the Cérge app.

When I arrived at the stores the staff already knew what assistance I needed and were ready to provide that assistance. At the first store, I asked for assistance with finding the groceries I needed, and someone walked around the store with me and got the groceries I needed.

Support was provided at the checkout to lift my groceries on the counter, pack them in bags, and hang the bags on the back of my wheelchair, which was a wonderful experience.

At the second store, I just asked for assistance at the checkout. Having the option to choose the assistance I needed really appealed to me because sometimes I am capable of shopping on my own, but other days I am too tired and might need help.

The staff were amazing at both stores, and I never felt as if I was bothering them at all. They treated me with respect and dignity, and never made me feel as if I were asking too much.

Using the Cérge app, I had a delightful shopping experience at White's IGA Mooloolah and White's IGA Bli Bli.

By Belinda – Lived Experience of Disability