White's IGA Bli Bli

Esther (12), and Eva (10), are deaf, using hearing aids and a cochlear implant to aid their communication. They also benefit from face-to-face communication to ensure they have optimum access to sound, combined with lip reading. As they get older and more independent, we want them to be able to grow in confidence that their communication needs will be understood.

Cérge is proving to be a wonderful tool to promote awareness of diverse needs. It’s also fantastic to know our daughters have access to tools like this to assist their independence.

We recently went to Whites IGA at Bli Bli and of course, both girls wanted to buy a snack and they asked where they might find what they were looking for. The staff were friendly and very willing to help. Jordan, who assisted one of the girls with her purchase received our message 25 minutes before we arrived and prepared for our arrival. It was a busier time of day, and it was a nice feeling to feel looked after. We really benefited from having their detailed less busy hours on their information on the Cerge App (unfortunately we could only make it to the store at around 4 pm on this particular day though).

We were in and out and had an extra set of hands to help us! Well done Whites IGA and thank you Cérge!

What a wonderful experience today at Whites IGA Bli Bli.

I can get quite anxious and overwhelmed when shopping depending on crowds, how much I need to shop for. I was so surprised at IGA.

They were so welcoming and met me at the front door with my own personal shopper. I thought I might feel a bit silly and like they had made a big deal but it was so friendly and comfortable. It gets like meeting a friend and not awkward at all.

You can’t see my issues but the spinal pain and wrist pain is real and they made my shopping experience more enjoyable.

Cérge would benefit so many people, the elderly, parents with neurodiverse kids etc, the crew at IGA Bli Bli are dedicated to being that extra bit of support to make shopping enjoyable and not a begrudging chore.

What I liked was that the help was on my terms, in my way, that’s empowering. I felt more like I had a companion than feeling like I’m broken and they have to fix me.

Looks like I’ve found a new place to shop and the quality is amazing!! Thank you Cérge and thank you IGA for doing better! It makes a difference.

The other day we had a notification from Cérge telling us two young girls were coming in to buy a treat! How exciting! They are both Deaf so the Cérge notification told us exactly their preference in how we communicate so they could hear us best with the background noise. Both girls wear hearing aids and a cochlear implant but it was asked that we face them to communicate so that they can also practice their lip reading. No worries at all, happy to assist :)

I love Cérge. To know that two young girls wanted to come to our store, feel included and spend their hard earned really made me feel good. I was able to prepare before their arrival as they let me know they were 60 minutes away.

When the Cérge app dinged that they had “Checked in” I met them at the door and introduced myself. I would NEVER have known how to best communicate without Cérge telling us. This type of communication is literally life changing for the customers and completely enhances our customer service 1000%.

What lovely kids! They were so polite and so eager to find something amazing. I walked around the aisles with them and showed them where their items of interest were. We chatted and laughed and managed to make decisions on the tastiest treat!

Thank you for shopping with us Esther and Eva! It was awesome meeting you both :)