GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
COMMUNICATION
• Use Plain English / easy read signage and information (includes menus and emergency information)
• Provide clear, concise internal and external directional signage throughout your facility.
VISION
• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Have an appropriate area for toileting an assistance dog
• Have effective lighting throughout facility.
• Have Braille and tactile signage on all toilets.
HEARING
• Have a hearing loop
• Have TVs with captioning option
• Have visual alerts for emergencies (Include flashing light)
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have step free access to into our business premise
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have wheelchair access to amusements and activities
• Have a wheelchair/scooter charging station (power point) in an accessible location
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have a wheelchair accessible shower and change room
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, & BBQ)
• Have a changing places toilet.
• Have step free access to all areas.
PHYSICAL - HIGH SUPPORT NEEDS
• Have 2 accessible car parking spaces
• Have 3 bathrooms which are fully accessible, 2 which include showers.
• Have a Changing Places toilet with a hoist and adult change table.
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions
• Have equipment to respond to anaphylactic shock including defibrillator.