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White's IGA Bli Bli Visual Story

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Arrival at White's IGA Bli Bli

White's IGA Bli Bli is a low-set industrial building situated on David Low Way, nestled within a community shopping village called River Markets which also includes a liquor store, a pharmacy, speciality stores and food outlets. There is a car park that adjoins the building, providing step-free access from the car park to the store entrance. 

Additionally, there are two accessible car parking spaces located directly in front of the store entrance. There are baby change facilities located inside White’s IGA and in the accessible facilities on levels 2 and 3 at Town Centre located next door.

A supermarket entrance with a large sign reading "Open 7 Days 6am - 9pm" in the centre. On the left, there is a row of trolleys and a parked car. On the right, there is a wall with the store's logo and a display of promotional items. The foreground features a concrete floor with marked disabled parking spaces and yellow pedestrian lines. The background includes the store's facade with glass doors and windows.
On the left, there is a glass storefront with a sign indicating "6am - 9pm" and a row of shopping trolleys. The middle features a walkway with a textured concrete floor and a metal railing. On the right, there is a car park with marked spaces and a few parked cars. The background includes additional store buildings and a covered walkway.
On the left, there is a row of shopping trolleys lined up against a glass storefront. In the middle, there is a walkway with a textured concrete floor and a metal railing. On the right, there is a car park with marked spaces, including yellow pedestrian lines and a few parked cars. The background includes additional store buildings and a covered walkway. The ceiling is flat and white, extending over the walkway area.
On the left, there is a row of shopping trolleys behind a glass storefront. In the middle, there is a textured concrete floor with a promotional sign for a rewards programme and a flag advertising a product. On the right, there is a wooden wall with posters and a display of potted plants next to a large sign for a meal service. The ceiling is flat and white, extending over the entire area.
Hearing

Sounds

  1. Vehicle & traffic sounds
  2. Birds chirping
  3. Shopping trolley sounds (squeaky wheels)
  4. External weather sounds
  5. People talking
Smell

Smells

  1. Vehicle exhaust (occasional)
  2. Bitumen/tarmac
  3. External weather conditions
  4. Café aroma
  5. Air conditioning
Touch

Feel

  1. External weather conditions
  2. Personal movement (e.g. walking)
  3. Shopping bags
  4. Shopping trolley
  5. Changing floor surfaces
Sight

Sight

  1. Moving & parked vehicles
  2. People with shopping trolleys
  3. External weather conditions
  4. Parking bays
  5. Advertising signs

Moving around White's IGA Bli Bli

White's IGA Bli Bli is a well-designed grocery store featuring two entrances at the front. Upon entering, the fresh fruit and vegetable section is positioned on the right, flowing into the hot food section. On the left, the dairy section is located, leading into ten aisles stocked with various grocery products. 

Many of the store's internal walls consist of a continuous refrigeration and freezer unit, accommodating dairy, perishable, and frozen goods.

Right of the entrance of White’s IGA Bli Bli is the colorful sight of the different fruits and vegetables arranged in a huge rectangular wooden crate with metal on its edges. The prices are visible due to its enlarged font, enough for shoppers to easily identify the prices for each type of fruit or vegetable. Roll of plastic bags are available to store their grocery items.
Several types of bread and sandwiches are displayed in the clear glass of the hot food section just beside the fruits and vegetables display area. White’s IGA Bli Bli staff wearing a black polo and hairnets are manning this section.
A closer look at the periphery of the hot food section inside White’s IGA Bli Bli. Several black mats are laid on the floor in front of the bread section. Significant lighting is also provided inside by hanging artificial lamps attached to the ceiling of the store.
An image showing dairy items on the left shelves. At the ceilings are hanging boards that have a summary of food categories from 1-6 for each rack. Hanging board no. 1 is for breakfast foods, coffee & tea, biscuits, juice, jams & spreads, and health & wellness. Boxes containing food packages can also be seen in the pathway.
Hearing

Sounds

  1. Music
  2. Moving shopping trolleys
  3. People talking
  4. Store announcements
  5. Electronic beeping
Smell

Smells

  1. Flowers
  2. Fruits & vegetables
  3. Cooked foods
  4. Cleaning products
  5. Air conditioning
Touch

Feel

  1. Cool & cold areas
  2. Shopping bags & trolley
  3. Walking & standing
  4. Touching food
  5. Close proximity to people
Sight

Sight

  1. Mid level lighting
  2. Contrasting colours
  3. Contrasting design elements
  4. Fruits & vegetable
  5. Advertising banners

Checkout at White's IGA Bli Bli

At the checkout, service staff scan each product to calculate the total cost of the groceries. Items should be removed from the shopping trolley or bag, and each item is individually scanned before being placed back into the bag or trolley.

After all items are scanned, the service staff member will ask about the preferred payment method, offering options including credit card and cash. 

Assistance can be provided during the checkout process if needed. Please ask the friendly staff. There are two sets of automatic glass sliding doors available to exit the store.

Checkout counter close to aisle no. 6. This is the counter close to the motion-censored glass doors with white-painted metal frames. Noticeable in this image are the shelves for chocolate bars, mints, lollipops, batteries, and lighters. The ceiling has a long, narrow, artificial light and several CCTV cameras that cover different angles of the entire checkout counter area. You can see the cars parked near the store through the glass windows and doors.
Customer Service desk at White’s IGA Bli Bli. The desk is made of a grey-painted section on the upper part, a well-polished wood supported by metal strips that surround the table. The customer service desk is next to the checkout counters 5 and 6. Right beside the black signboard with the word “Special” on them are blue flags that say, “Low prices”.
Side view of the grey, wooden with metal strips countertop desk of the customer service section at White’s IGA Bli Bli. Straight ahead from this section is the series of the fridge for milk and cold drinks that occupies most of the internal wall. The ceiling that covers this section has reddish-brown metal strips placed parallel to each other. From this position, square sign boards can be seen hanging on the ceiling above each aisle that are numbered 6-10.
Self-checkout counter at White’s IGA Bli Bli can be identified by the machine’s red color and its small white signboard with light. Batteries, chocolates, candies, and artificial plants are sold on the counters. Placed against the glass walls are black sofa chairs and visible through these walls are the shopping trolleys arranged outside. The accessible car park outside can also be seen from this position.
Hearing

Sounds

  1. Electronic beeping
  2. People asking questions
  3. Store announcements
  4. Rustling shopping bags
  5. Staff providing direction & advice
Smell

Smells

  1. Cooked foods
  2. Bread
  3. Cleaning products
  4. Air conditioning
  5. Coffee aroma
Touch

Feel

  1. Touching food
  2. Heavy shopping bags
  3. Emotions of people interaction
  4. Close proximity to others
  5. Change in temperature
Sight

Sight

  1. People queueing
  2. Mid level lighting
  3. Contrasting colours
  4. Grocery items
  5. Trolleys
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Thank You

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