Victoria Park Pool

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Physical - High support needs
Allergies and Intolerances

The building is a low-rise modern brick structure with multiple shade cloths at the back. Surrounding the building are landscape shrubs, ornamental plants, and neatly trimmed grass. Further ahead, tall trees and commercial buildings come into view.

A map showing the location of Victoria Park Pool. Based on the map, Victoria Park Pool is situated on the intersection of City Road and Parramatta Road, centrally positioned within Victoria Park, adjacent to Lake Northam and Victoria Park Playground.

The facility entrance showcases a brown concrete facade with a portico displaying the facility's name in bold letters. Step-free access is available on both sides. Landscaped plants adorn the left and right areas. The entrance comprises a manual glass door with posters and a freestanding sign in the middle. The floor transitions from concrete to white bricks with grey accents.

Access to the Outdoor Aquatic Facility is through a manual glass door. Immediately inside, free-standing banners and an aquatic wheelchair are positioned in the middle. Shade cloths overhead provide shade to the Kid's Splash Pool. An aluminum railing separates the upper pool deck and the pool area. Further behind is the lap pool, with pool guards and guests visible.

Movable tables and chairs are arranged to the right of the glass walls and in front of the cafe counter. The cafe features a timber and silver desk. An ice cream freezer and a fridge for cold drinks are positioned to the left and right of the counter. The floor is a combination of grey tiles and grey carpet. The ceiling is white with square and round fluorescent lights.

The black wall is equipped with posters and directional signages. To the left is a white sliding door equipped with a swiping machine for badge entry. A brown mat is installed on the doorstep. To the right is a huge retractable banner. The floor is grey, and the ceiling and wall are white with lights.

The entrance to Victoria Park comprises a broad concrete area with two black steel gates flanked by substantial pillars topped with lamp posts. On the right, a grey brick building structure stands. Shrubs and green grass adorn the landscape on the right, with a freestanding banner positioned on the grass. Tall trees and grass are visible to the far left.

A straight brick path leads forward. To the right, there's a brick house enclosed by a metal fence. The right side is bordered by trees and shrubs. On the left, there's a view of green grass and tall trees.

On the left, Lake Northam displays water lilies, wild grass, and trees emerging from the water. To the right, there's a hill covered in green grass. In between, a concrete brick path runs. The entire area is surrounded by trees.

A straight concrete path is bordered by well-maintained grass and tall trees. A tall light post stands on the right. Beyond, there's a facility building. A person walking on the pathway is visible.

The concrete path leads to another path at the end, guiding towards the facility. A concrete wall, bordered by tall ornamental plants, is on the right. The surroundings include green grass, tall trees, and visible street lights. Near the entrance, there's a landscape of shrubs.

The path, designed with water drainage, curves to the left. On the left side, there's a brick wall and a brick structure. On the right, a hillside is covered with well-maintained grass. Trees and lamp posts line the road. At the top of the hillside, more trees and commercial buildings are visible.

Accessible car parking spaces, marked by blue wheelchair signs, are located in front of the building. To the right, the modern brick structure is equipped with a step-free ramp. In front, there's a landscaped garden and neatly trimmed grass. An accessible sign is positioned on a raised platform near the landscaped shrubs. Tall trees and well-maintained grass surround the space.

The reception desk, designed with silver and timber, is circular and centrally located. The counter is adorned with Christmas garland, card swipe machines, computers, and brochures. Controlled glass gates, equipped with non-slip mats, are positioned on the left and right sides of the reception desk. Inside, retractable banners and rubbish bins are visible. The floor has brown tiles, and the ceiling is white with an aqua accent. Behind the desk, retail items are on display.

The reception desk, featuring a circular design with silver and timber elements, is centrally located. The counter is decorated with Christmas garland, card swipe machines, computers, and brochures. A turnstile glass gate is positioned to the right. Inside, a black wall displays posters and directional signage, with rubbish bins in place. The floor has grey tiles, and the ceiling is white with an aqua accent. Behind the desk, retail items are on display.

The centrally located reception desk has a circular design with silver and timber elements. The counter is adorned with Christmas garlands, computers, and brochures. To the left, a turnstile glass gate is equipped with a swiping machine and a non-slippery mat. Inside, a black wall displays posters and directional signage, with rubbish bins in place. The floor is covered in grey tiles, and the ceiling is white with an aqua accent. Behind the desk, retail items are on display.

To the right is a retail area displaying swimwear. To the left, there's a large retractable banner, and two rubbish bins are positioned against the black wall. Directional signages are affixed to the upper left near the ceiling. Behind, a glass wall provides a view of the outdoor pool. The floor is covered in grey tiles, and the ceiling is white with an aqua accent.

The reception desk, designed with a circular pattern using silver and timber elements, is located on the right. The counter is adorned with Christmas garland, computers, and brochures. On the left, swimwear is displayed for sale, along with a banner for the Positano cafe. The floor has brown tiles, and the ceiling is white with an aqua accent.

To the left, there's a black wall with posters and directional signages. A "First Aid" sign is affixed to the upper left. A large retractable banner is against the black wall with rubbish bins beside it. To the right is a glass wall and a yellow sign. Behind the glass wall is the outdoor aquatic facility. The floor is covered in grey tiles, and the ceiling is white with an aqua accent.

To the right, there's a black wall with posters and directional signages. A "Creche" sign is affixed to the upper right, and accessible bathroom signs are affixed to the upper left. Two rubbish bins are placed against the black wall. To the left is a glass wall, behind which is the outdoor aquatic facility. The floor is covered in grey tiles, and the ceiling is white with an aqua accent.

The Kids' Splash Pool has a beach entry and a small water fountain under a white shade cloth. Adjacent to it is the 50m heated outdoor pool, equipped with floating ropes and diving boards. A free-standing banner stands on the pool deck, where guests are currently using the pool. To the far left, there are umbrella shades, and tall trees surrounding the area.

To the right is the cafe enclosed with glass. Outside, movable tables and chairs, equipped with belongings are displayed. A ramp entry, equipped with handrails, leads to the pool area. To the left are the Splash Pool and the 50m Lap Pool, equipped with floating ropes. White shade cloths are placed overhead, providing shade to the seating area. Pool guards and a free-standing banner are visible on the pool deck. Trees surround the area.

To the left is the cafe enclosed with glass. Outside, movable tables and chairs are displayed. A ramp entry, equipped with handrails, leads to the pool area. To the right are the Splash Pool and the 50m Lap Pool, equipped with floating ropes. White shade cloths are placed overhead, providing shade to the seating area. Pool guards and a free-standing banner are visible on the pool deck. Trees surround the area.

The 50m Lap Pool is equipped with floating ropes and step entry points with handrails. Bench seating with belongings is placed on the right near the grass. The concrete floor has yellow markings indicating the pool's deep water level. Free-standing banners and safety warnings are on the pool deck. A string of blue buntings runs across the pool. Further ahead, umbrella shades are visible, and a pool staff member is present.

The 50m Lap Pool features floating ropes and step entry points with handrails. The concrete floor is marked with yellow indications for the deep water level. Free-standing banners and safety warnings are present on the pool deck. A string of blue buntings runs across the pool. Further ahead, umbrella shades are visible on the left and far right.

The 50m Lap Pool is equipped with floating ropes and step entry points with handrails. The concrete floor is marked with yellow indications for the shallow water level. Free-standing banners are positioned on the pool deck. A string of blue buntings runs across the pool. Further ahead, umbrella shades are visible on the right, adjacent to a brick building. Tall trees surround the area.

The 50m Lap Pool has floating ropes and step entry points with handrails. The concrete floor is marked with yellow indications for the shallow water level. On the left, free-standing banners are positioned on the pool deck. A string of blue buntings runs across the pool. To the left, umbrella shades are visible, and shade cloths are on the right. A hoist is positioned near the pool. Tall trees surround the area.

To the right is the cafe enclosed with glass. Outside, movable tables and chairs are displayed. A ramp entry, equipped with handrails, leads to the pool area. To the left is the 50m Lap Pool, equipped with floating ropes. White shade cloths are placed overhead, providing shade to the seating area. Pool guards and a free-standing banner are visible on the pool deck. Trees surround the area.

To the right is a ramp entry, equipped with handrails, leading to the pool area. In the middle is the Kid's Splash Pool with a beach entry and a small water fountain. To the left is the 50m Lap Pool, equipped with floating ropes. White shade cloths are placed overhead, providing shade to the seating area. Free-standing banners and safety signs are visible. Trees surround the area.

wo white doors lead to the accessible unisex bathroom and change rooms. A poster is affixed to the middle and to the right. Non-slippery mats are placed on the doorsteps. The wall is white, and the floor has grey tiles.

Inside the accessible bathroom, the toilet bowl equipped with handrails is in the left corner. Adjacent to it is the shower, with hand rails and a foldable bench affixed to the middle wall. To the right is a washbasin, mirrors, along with a liquid soap and tissue dispenser. A foldable change table is mounted to the left wall, and below it are two rubbish bins. The grey floor is equipped with a blue non-slippery mat, and the ceiling and wall are white.

Inside the accessible bathroom, the toilet bowl equipped with handrails is in the right corner. Adjacent to it is the shower, with hand rails and a foldable bench affixed to the left wall. To the left is a washbasin, mirrors, along with a liquid soap and tissue dispenser. A foldable change table is mounted to the right wall, and below it are two rubbish bins. The grey floor is equipped with a blue non-slippery mat, and the ceiling and wall are white.

Movable tables and chairs are arranged near the glass walls. The cafe features a timber and silver desk. An ice cream freezer and a fridge for cold drinks are positioned to its left. To the right is a glass door, and behind it is the pool area where tables and chairs are arranged, along with a rubbish bin. The floor is a combination of grey tiles and grey carpet. The ceiling is white with square and round fluorescent lights.

Movable tables and chairs are arranged to the right of the glass walls and in front of the cafe counter. The cafe features a timber and silver desk. Food items and food racks are on top of the counter. A fridge displaying cold drinks stands on the right of the counter. The floor is a combination of grey tiles and grey carpet. The ceiling is white with square and round fluorescent lights. A black non-slip mat is also in place.

Movable tables and chairs are arranged in front of the cafe, near the pool deck. Multiple white cloth shades are placed overhead. Adjacent is the ramp entry equipped with handrails that leads to the pool. Lamp posts are also in place. Further behind is the 50m lap pool equipped with floating ropes. Umbrella shades and trees are visible further behind.

To the left is a fire hose reel and fire extinguisher mounted on the wall, equipped with signage. A poster bearing the site map is also affixed to the wall. To the right and further in are the doors leading to the accessible bathroom. A rubbish bin and a non-slip mat is also present. The floor has grey tiles, and the ceiling and wall are white with LED lights.

Inside the accessible bathroom, the toilet bowl equipped with handrails is in the left corner. Next to it is a rubbish bin. Adjacent to it is the shower, with hand rails and a foldable bench affixed to the right wall. To the left is a washbasin, mirrors, along with a liquid soap and tissue dispenser. The grey floor is equipped with a blue non-slippery mat, and the ceiling and wall are white with fluorescent lights. The upper left features a glass window.

Both sides of the wall feature gym-related posters. In the middle is a white sliding door with signage. A swiping machine is positioned to its right. A brown anti-slip mat is placed on the doorstep. The floor and ceiling are white with LED lights.

Inside the gym, Lat Pulldown machines, Smith Machines, bench press, and inclined bench press machines are arranged on the black rubber-tiled floor. A flat-screen TV is mounted on the upper right wall along with wall fans. The ceiling is all white with multiple pin lights.

Cardio machines are arranged near the stainless railings. Inside, Lat Pulldown machines, Smith Machines, bench press, and inclined bench press machines, along with other machines, are arranged on the black rubber-tiled floor. A flat-screen TV and wall fans are affixed to the upper wall. To the left is a corridor with grey tiles. The ceiling is white with circular LED lights.

To the left is the bathroom, and adjacent to it is the Exercise Studio, accessible through a manual glass door equipped with a poster. An aluminum step-free ramp is installed on the doorstep along with a non-slippery mat. The studio features a timber floor, and inside, exercise machines are visible.

The exercise studio is a spacious area featuring a timber floor. Spin machines and a stair mill are on the right. Weights are arranged in the corner, and a platform is positioned against the mirror. A digital clock is affixed to the upper-left wall. The white ceiling features a cove design with LED lights.

The exercise studio is a spacious area featuring a timber floor. The middle wall has brown bricks, and spin machines are arranged against it. Rubbish bins are placed near the door. In the right corner, there is a punching bag, rolled mats, and stability balls. The white ceiling features a cove design with LED lights. The left wall is made of glass.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Employ people with disability

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Ask all visitors if there are any specific needs to be met

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Have Braille and tactile signage on all information and paths of travel

• Provide information in large print

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have handrails on all our stairways

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Staff are trained in communicating with people who are deaf or have hearing loss

• Have volume controlled phones

• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have wheelchair accessible picnic tables

• Have wheelchair access to amusements and activities

• Have a wheelchair/scooter charging station (power point) in an accessible location

• Provide beach matting and beach wheelchairs for people to access the water

• Provide portable hoist

• Provide portable commode chairs

• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)

• Have two wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Provide wheelchair access to pool

• Provide wheelchair access to gym

• Have a pool ramp/hoist enabling entry into pool

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

PHYSICAL - HIGH SUPPORT NEEDS

• Have bathrooms with enhanced accessible features

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator