Upper Coomera Aquatic Centre

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Physical - High support needs
Allergies and Intolerances

An outdoor swimming pool with clear water is surrounded by a concrete deck. Overhead, a metal pergola provides partial shade. On the left, there are signs indicating different swimming lanes and a covered area with tables. On the right, colourful umbrellas and seating areas are visible. In the background, trees and more seating areas can be seen. The pool is divided into lanes with floating markers.

A road with a speed limit sign of 20 on the left, bordered by lush green grass and trees. The road curves to the right, with a white vehicle visible in the distance. On the right, there are traffic lights showing green, and a large sign with text. The road markings indicate lanes and directions. The background is filled with more trees and a cloudy sky.

A car park with a central island featuring a large tree surrounded by grass and smaller plants. The tarmac is dark, with white directional arrows painted on it. Several vehicles are parked around the perimeter, including a white van and a black car. In the background, more trees and a colourful building are visible. The area is well-maintained, with clear parking lines and a few streetlights.

A car park with designated disabled parking spaces marked in blue and white is in the foreground. Yellow bollards separate the spaces. On the right, a modern building with grey and orange panels is visible, surrounded by landscaped gardens. In the background, a white vehicle is parked near a pedestrian crossing. Trees with green foliage line the left side, and a lamppost stands near the centre. The road surface is smooth and dark grey.

A modern building with a large sign reading "Upper Coomera Centre" above the entrance. The facade is a mix of orange and grey panels. In front, there are several metal bollards and a pathway with various coloured tiles. To the right, a pathway leads to a car park with several parked cars. Trees and greenery are visible on both sides, with a few benches and a bicycle rack near the entrance. The area is well-lit with tall street lamps.

A modern building entrance with a sign reading "Upper Coomera Centre" above glass doors. The structure features a mix of yellow and grey panels, with a decorative mosaic on the left. Benches and greenery line the pathway leading to the entrance. The ground is paved with a combination of orange and dark green surfaces, and several metal bollards are positioned near the entrance. A tall lamp post is visible on the right.

A modern entrance with large glass doors framed by bright red panels. Inside, the floor is tiled, and the ceiling features circular light fixtures. On the left, there are posters and a seating area with a person visible. On the right, a red vertical banner and more seating are present. In the centre, a display stand and a pathway lead to another set of glass doors at the back, revealing greenery outside.

A spacious indoor area with a wooden panelled ceiling featuring circular lights. In the centre, a stand labelled "Community Information" holds brochures. On the left, a glass wall with posters and two large bins. A person is seated at a table. On the right, a display case with artwork and a red banner. The floor is tiled in light and dark grey. At the back, glass doors lead outside, flanked by more seating and artwork.

A modern interior with a curved wooden ceiling featuring circular light fixtures. On the left, a community information stand with brochures and curved black seating. In the centre, a display area with framed items and a red banner. On the right, glass doors with "AQUATICS" signage lead outside, with a temporary café closure sign nearby. The floor is tiled in beige and grey, and there are chairs and a vending machine near the entrance.

A modern interior with large glass doors on the right leading outside, where trees and a parked vehicle are visible. The floor is tiled in light and dark grey. On the left, a glass wall separates another area with colourful umbrellas and tables. Circular ceiling lights hang above, and a sign on the floor indicates a temporary café closure. A vending machine and fire safety equipment are mounted on the wall near the entrance.

A corridor leading to an outdoor swimming pool. On the left, there's a large sign with text and a door. On the right, a dark wall with a security camera. In the centre, a bench is placed on a light-coloured floor. Beyond the corridor, the pool area is visible with a blue and white striped canopy, colourful structures, and trees in the background. The ceiling is white with recessed lighting.

A reception area with a counter in the centre, displaying various items like drinks and snacks on shelves behind. A computer and monitor are on the counter. To the left, a closed door with a sign, and to the right, an open door leading to another room. A blue bin and a yellow sign are near the open door. The floor is light-coloured, and the ceiling has a modern design with panels. Sunlight casts shadows across the scene.

A reception area with a counter in the centre, featuring a computer, hand sanitiser, and informational signs. Behind the counter, a wall clock and a monitor are visible. To the right, a doorway leads to a room with a shower, indicated by a sign. Emergency equipment, including a yellow stretcher, is mounted on the wall. The floor is light-coloured, and the walls are made of grey brick. Sunlight casts shadows across the scene.

A spacious room with wooden flooring and a blue accent wall. On the left, there is a rack of stacked weights. The right side features a large mirror covering the wall, reflecting the room's interior. A glass door with an orange stripe is partially visible on the right. The ceiling is equipped with fluorescent lights and air vents.

A spacious room with light wooden flooring and blue walls. On the left, there are two sets of dumbbells on racks against the wall. The right side features a large mirror extending along the wall. The ceiling is white with several fluorescent lights and air vents. The room has a clean and minimalistic appearance.

A modern outdoor area with a covered walkway. On the right, there's an entrance to a facility with white tiled walls and a sign. In the middle, a large clock is mounted on the wall above a white tiled section. On the left, there are tables and chairs under a roof, with a fence and trees in the background. The floor is a mix of light brown and red tiles, and the ceiling is a light grey with lighting fixtures. A sign on the left indicates walking and exercise lanes.

A spacious, accessible bathroom with white tiled walls and a grey-tiled floor. On the left, a shower with a handheld showerhead and grab bars. In the centre, a toilet with support rails and a bin with a liner. On the right, a baby changing station is mounted on the wall above a black paper towel dispenser. A small white sink with a soap dispenser is also on the right. The ceiling is white with recessed lighting.

A covered swimming pool area with a slatted roof allowing some light through. The pool is in the centre, surrounded by signs indicating different lanes for walking, gentle exercise, and swimming speeds. On the left, there is a glass wall, and on the right, a solid wall with an exit sign. In the background, colourful tents and trees are visible. The floor is a mix of concrete and textured surfaces.

An outdoor swimming pool with clear water and lane dividers. A modern, curved metal roof structure provides partial shade. On the left, a concrete walkway with an exit sign. In the background, a yellow building with large windows and trees. On the right, colourful shade structures and seating areas. The floor is a mix of concrete and red pathways.

An outdoor swimming pool with blue and white lane dividers stretches across the foreground. The pool is partially covered by a modern, angular roof on the left. In the background, a yellow structure with large windows and brick columns houses seating and facilities. Trees are visible beyond the building. On the right, colourful arches are positioned near the poolside. The area is well-maintained and organised, with clear signage and safety features.

An outdoor swimming pool with clear blue water is in the centre, surrounded by a metal railing. A sign warns against climbing on the handrails. On the left, there are benches and a tall lamp post, with trees and colourful fencing in the background. On the right, a modern building with a glass roof and walls extends over part of the pool area. The floor is a mix of concrete and textured surfaces.

A children's splash pad with colourful play equipment is on the left, featuring water jets and a green arch with orange and blue elements. On the right, there are several sun loungers under vibrant yellow, blue, and red shade umbrellas on a grassy area. A pink banner with "GOLDCOAST" is visible in the background. The area is covered by a large, slatted metal roof. Trees are visible beyond the perimeter wall. The ground is a mix of textured concrete and rubber surfaces.

A colourful outdoor water play area with a splash pad in the foreground, featuring blue, orange, and green arches. Water sprays from the ground and a central green structure with orange and blue spouts. In the background, a swimming pool is visible, surrounded by a fence with multicoloured vertical slats. Yellow and red shade structures are on the left, with benches underneath. The ceiling has a slatted design, and trees are visible beyond the fence.

On the left, there is a covered area with yellow walls, featuring several picnic tables and benches. The ceiling is white with lights. In the middle, a grey pillar separates the covered area from the open walkway. On the right, a pathway runs alongside a swimming pool with a metal railing. In the background, colourful tents and a structure with a slatted roof are visible. The floor is a mix of concrete and textured surfaces.

An indoor area with a beige floor and ceiling, featuring several wooden benches and tables. To the right, a swimming pool with blue lanes is visible, partially covered by a large canopy. In the background, colourful structures and a fence line the pool area. Trees are visible beyond the fence.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Have Braille and tactile signage on all information and paths of travel

• Provide information in large print

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have an appropriate area for toileting an assistance dog

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

HEARING

• Staff are trained in communicating with people who are deaf or have hearing loss

• Have volume controlled phones

• Have visual alerts for emergencies (Include flashing light)

• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have wheelchair accessible picnic tables

• Have wheelchair access to amusements and activities

• Have a wheelchair/scooter charging station (power point) in an accessible location

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Provide wheelchair access to pool

• Have a pool ramp/hoist enabling entry into pool

• Provide a low height counter suitable for a person using a wheelchair or a person of small stature

• Have 6 accessible car parking spaces

PHYSICAL - HIGH SUPPORT NEEDS

• Have a bathroom which is fully accessible.

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator