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Surf Coast Shire Council Civic Office Torquay Visual Story

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Parking & Arrival

The Surf Coast Shire Council Civic Office building on Merrijig Drive is a two storey building with a modern design combining concrete and glass. In front of the entrance, there is a parking area with two accessible car parking spaces on both sides of the access path. A bicycle rack is positioned directly near the entrance. The entrance features double automatic glass sliding doors. Visitors may be attending customer service, meetings or community events.

A modern building with large windows is on the right, surrounded by a car park with several vehicles. In the foreground, there are marked disabled parking spaces with blue and yellow lines. Three flagpoles with flags are near the building. On the left, there's a grassy field with scattered trees and a few orange barriers. The sky is clear with some clouds.
A modern building with a flat roof is in the centre, featuring large vertical windows. In front, there is a paved walkway leading to the entrance, flanked by metal bollards. On the left, three flagpoles display different flags, and there are grassy areas with trees. On the right, a car park with several vehicles, including a marked disabled parking space. The sky is partly cloudy.
A paved pathway leads to a modern building with large windows on the right. Three flagpoles with flags are on the left, next to a grassy area with trees. The foreground features a tactile paving strip and several bollards. A parking sign is visible near the building, and the road has yellow markings.
Entrance to a modern building with glass doors featuring a logo and business hours. The left side has a concrete wall with a blue sign and green plants at the base. The right side has dark panelling and a small window. A metal post is visible near the corner. In the background, a road with a silver car and trees can be seen. The ground is covered with a textured surface.
Hearing

Sounds

  1. Vehicles passing
  2. Flags flapping
  3. Footsteps on gravel
  4. Distant chatter
  5. Doors opening
Smell

Smells

  1. Fresh air
  2. Cut grass
  3. Concrete
  4. Vehicle exhaust (occasional)
  5. Nearby flowers
Touch

Feel

  1. Smooth pavement
  2. Cool breeze
  3. Warm sun
  4. Changing floor surface (concrete-tiles)
  5. External weather conditions
Sight

Sight

  1. Modern building
  2. Flags waving
  3. Open fields
  4. Busy highway
  5. Bike racks

Customer Service

The Customer Service area has a spacious layout with a mix of polished stone floors and printed carpet. On the right, near the entrance, is the customer service desk, which features a brown finish and an accessible lower section for seated assistance. Comfortable chairs and small tables are positioned in front of the desk, providing a comfortable space for visitors to sit while waiting.

A Customer Service Officer is available at the desk to assist visitors. Visitors who are meeting a Council Officer may be asked to sign in using a tablet, which the Officer can assist with. An accessible toilet is on the left of the Customer Service desk, equipped with grab bars and a baby changing station. The space is active, with people signing in, requesting information, or waiting for appointments.

Automatic glass doors open to reveal an interior space with a tiled floor. Inside, there are chairs and a table in the centre, with a TV mounted on the left wall. A reception desk is on the right, where a person is standing. The ceiling has circular lights, and there are large windows on the right side, allowing natural light to enter. A sign on the window mentions COVID-19 testing.
A spacious office lobby with a glossy tiled floor. On the left, there are round tables with light blue chairs on a striped carpet. A wall with the "Surf Coast" logo is visible. In the middle, a long counter with signs for visitor sign-in and customer service. Behind the counter are framed pictures and potted plants. On the right, large glass windows allow natural light to enter. The ceiling has recessed lighting and a series of skylights.
A spacious reception area with a long counter in the centre, divided into sections for "Customer Service Planning & Building," "Visitor Sign In," and "Customer Service General Enquiries." Behind the counter are computers and framed pictures on the wall. The floor is a mix of wood and carpet, and the ceiling has circular light fixtures. In the foreground, there is a small round table with a green chair. Large windows on the right let in natural light.
A reception area with a counter in the centre, featuring a digital sign and a tablet. Above, a sign reads "Visitor Sign In". On the left, a computer monitor is visible. The right side has another counter with a computer and a vase of flowers. The background shows framed pictures on the wall and a doorway leading to an office space. The floor is carpeted with a patterned design, and the ceiling has recessed lighting.
Hearing

Sounds

  1. Quiet conversations
  2. Soft footsteps
  3. Door opening
  4. Keyboard typing
  5. Paper rustling
Smell

Smells

  1. Fresh flowers (occasional)
  2. Cleaning products
  3. New furniture
  4. Mild coffee aroma
  5. Carpet
Touch

Feel

  1. Heating or cooling system
  2. Smooth floor
  3. Interaction with others
  4. Changing floor surface (concrete-carpet)
  5. Smooth counter top
Sight

Sight

  1. Glass doors
  2. Reception desk
  3. People queueing
  4. Decorative plants
  5. Wayfinding signs

Meeting Rooms

The meeting rooms are directly in front of the main entrance. The architecture includes glass walls and modern décor, with small tables surrounded by comfortable seating. Large screens are mounted for presentations, and the floor is carpeted. Some meeting rooms have windows and a view of the outdoors. The space is well-lit and designed for discussions, meetings, or small group work. 

A modern office interior with a glass-walled meeting room on the left, labelled "Barrabool Room." Inside, there is a round table surrounded by black chairs and a wall-mounted TV. On the right, a wooden wall features the "Surf Coast Shire" logo and a display shelf with awards. The carpet has a wavy pattern, and there are directional signs in the hallway leading to other rooms. The ceiling is fitted with recessed lighting.
A small meeting room with a round wooden table surrounded by four black chairs. On the table, there is a box of tissues and a remote control. The left wall has a mounted flat-screen TV. The back wall features a glass partition with a frosted tree pattern, leading to a larger office space. The carpet has a grey and blue pattern, and the ceiling is fitted with recessed lights.
A modern interior space with a patterned carpet in shades of brown and green. On the right, there's an open door leading to the "Gherang Room," which has a glass wall with a frosted design and a table with black chairs. In the background, the main area features seating with green chairs and a wall with blue and green panels. The ceiling has recessed lighting and skylights, and there are large glass doors at the far end.
A small meeting room with a rectangular wooden table surrounded by four black chairs. On the left wall, a large flat-screen TV is mounted, with a framed picture below it. In the corner, a small round table holds a water bottle and glasses. The floor has a patterned carpet in shades of brown and blue. The ceiling is white with recessed lighting. A glass door on the right leads to a hallway with a sign visible through the glass.
Hearing

Sounds

  1. Soft conversations
  2. Footsteps on carpet
  3. Door opening
  4. Keyboard typing
  5. Occasional chair movement
Smell

Smells

  1. Clean upholstery
  2. Subtle coffee
  3. Paper scent
  4. Mild perfume
  5. Heating or cooling system
Touch

Feel

  1. Soft carpet
  2. Smooth table
  3. Heating or cooling system
  4. Interaction with others
  5. Comfortable chairs
Sight

Sight

  1. Glass walls
  2. Modern décor
  3. Large screens
  4. Carpet
  5. Natural & artificial light

Council Chambers

To access the Council Chambers, proceed straight from the entrance, passing the customer service and amenities on the right. Wayfinding signs guide visitors towards the automatic glass sliding door, which leads to an inward-opening glass door. A staff member may need to unlock the automatic glass sliding door on entry, and a green button on the left may need to be pushed upon exit.

The Council Chambers is a spacious area with large windows providing natural light. The room has carpeted floors and wooden panelling, with a conference table surrounded by chairs. The room is equipped with projectors and screens for presentations, and a permanent hearing loop and the capacity for multiple microphones. The environment is designed for meetings, group discussions, and presentations, fostering a focused and collaborative atmosphere.

A hallway with a patterned carpet leads to glass doors. Above the doors, a sign indicates directions to the Council Chamber, Aireys Inlet Room, and Winchelsea Room. On the left, there's a doorway to the Gherang Room with a colourful painting on the wall. On the right, a water dispenser sits on a wooden cabinet. Beyond the glass doors, a larger room is visible with more patterned carpet and some furniture.
A conference room with a long table surrounded by black chairs in the centre. Two large screens display a presentation titled "Introduction" on the far wall. The floor is carpeted with a wavy pattern in shades of grey and blue. On the left, large glass doors lead outside, allowing natural light in. On the right, a glass door with a "PUSH" sign is partially open. The ceiling has recessed lighting and ventilation fixtures.
A conference room with a long rectangular table in the centre, surrounded by black chairs. On the left, there are three flags next to a small table. The right side features a glass door leading outside. The ceiling has recessed lighting and two projectors. The floor is carpeted with a wavy pattern in green, brown, and blue. A large screen at the front displays a presentation titled "Introduction." A sideboard with water bottles and glasses is against the wall.
A modern conference room with a long rectangular table in the centre, surrounded by black chairs. On the left, a large screen displays a presentation titled "Introduction." Below the screen, a counter holds water bottles and glasses. The right wall is lined with wooden panels. The ceiling features recessed lighting and two projectors. The floor has a patterned carpet in grey and blue tones. At the back, a glass door and additional chairs are visible.
Hearing

Sounds

  1. Chair movements
  2. Soft footsteps
  3. Projector hum
  4. Voices
  5. Door opening
Smell

Smells

  1. Clean air
  2. Fresh carpet scent
  3. Wood polish
  4. Mild coffee
  5. Neutral scent
Touch

Feel

  1. Soft carpet
  2. Heating or cooling system
  3. Smooth table
  4. Interaction with others
  5. Comfortable chairs
Sight

Sight

  1. Glass doors
  2. Projector screens
  3. Wood paneling
  4. Large windows
  5. Meeting tables
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Thank You

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