Sports House

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Physical - High support needs
Allergies and Intolerances

A car park with several vehicles is on the right, with a row of white and silver cars. In the middle, a car has its boot open. On the left, a small sailboat with red, orange, and white sails is on a grassy area near a sandy shore. In the background, there are trees and a few multi-storey buildings. A large grey building with blue doors is on the right. The ground is paved, and there are some palm trees on the far right.

A curved road with a white vehicle parked on the left side. In the centre, a metal pole with a circular sign. On the right, a row of parked cars in various colours, including white and red, on a grassy area. Trees and shrubs are scattered throughout, with a few tall, narrow trees in the background. A paved footpath runs alongside the grass, bordered by a low brick wall.

A zebra crossing leads to a building with a modern design on the left, featuring large windows and a slanted roof. Several trees with autumn foliage are in front of the building. A silver car is parked nearby. On the right, a white vehicle is parked along a curved road, with a grassy area and more trees. In the background, there are residential houses with tiled roofs. The sky is clear with a few clouds.

A car park with several vehicles is in the centre, surrounded by trees and a building on the right with a blue facade. A pedestrian crossing is visible in the foreground. On the left, a grassy area with a small boat and a trailer is near a path. A sign with an orange and white flag is also on the left. The background features more trees and a few buildings.

A car park with several vehicles, including a bright green car, is on the left. The area is bordered by wooden posts and a white metal gate with red markings. In the background, there are tall trees and a body of water with buildings visible on the far side. The road in the foreground has a speed limit sign marked "10". The scene is surrounded by greenery, with trees on the right.

On the left, a building with metal siding and large windows, featuring a ramp with railings leading to the entrance. In the middle, a tree with brown and yellow leaves stands on a mulched area. On the right, a curved road with parked cars on a grassy verge. The foreground shows a zebra crossing on an asphalt surface.

A hallway with a wooden floor leading to a carpeted area. On the left, there's a large banner with text and graphics. Several doors line the left wall. On the right, there's a red book return box on wheels and a black library vending machine labelled "Gold Coast Libraries." The ceiling has fluorescent lights and an exit sign. A fire extinguisher is mounted on the wall in the distance.

A library entrance area with a wooden floor. On the left, there's a red book return bin and a vending machine for library items. A doorway leads to another room. On the right, a wall-mounted automated external defibrillator (AED) is visible with instructions below. In the centre, glass doors open to an outdoor area with tables and chairs. A small table with brochures is against the right wall. The ceiling is white with recessed lighting.

A concrete path with metal railings runs diagonally from the foreground to the left, bordered by mulch and fallen leaves. Trees with autumn foliage line the path. In the background, a road with a zebra crossing is visible, with several parked cars on the right. Houses are on the left, and a grassy area with more trees is on the right. The sky is overcast.

A building with a corrugated metal exterior on the left, featuring a sign for first aid services. A concrete path with metal railings runs alongside the building, bordered by green shrubs. In the background, there are trees and a few parked vehicles. The path leads to a more open area with additional greenery and trees.

A concrete footpath runs through the centre, bordered by metal railings on both sides. On the left, there's a building with a sign for "First Aid Accident & Emergency" and some green shrubs. On the right, a grassy area with scattered leaves and a few parked white vehicles along the road. Trees line the background, and the sky is overcast.

A bicycle with a green helmet is parked at a bike rack on a paved area. To the right, a white building with large windows is partially visible, with palm trees and shrubs in front. A sign for "Sports House Varsity" is on the left, situated on a grassy patch next to a paved path. Several cars are parked in the background, and there are more trees and greenery further back. The ground is a mix of grass and pavement.

A building entrance with a covered walkway in the centre, flanked by two metal railings. The building has a modern design with a mix of white and dark grey walls. On the left, there are palm trees and shrubs near the windows. On the right, a signboard for first aid services is placed on the grass. The path leading to the entrance is a mix of concrete and grass. The ceiling of the entrance is flat and features a light fixture.

A reception area with wooden flooring and a white ceiling. On the left, a white sofa with dark cushions is placed beneath a bulletin board filled with various notices. A small bookshelf labelled "Storyfest" is nearby. On the right, a reception desk with promotional materials and a sign for "Yoga with Heart" is visible. The back wall features a door and a window, with more posters and a red vending machine. Bright lighting illuminates the space.

A reception area with a wooden floor and white walls. On the left, a red Bendigo Bank poster is displayed above a white sofa with black and white cushions. The right side features a reception desk with a hand sanitiser dispenser and various informational signs. Behind the desk, framed certificates and a clock are mounted on the wall. The background shows a glass door leading outside, with a small green mat on the floor. The ceiling has recessed lighting.

A reception area with a wooden floor and white ceiling. On the left, a red sign indicates "First Aid Training" with an arrow. A red cabinet and white cupboards are nearby. In the centre, a green rug lies on the floor, with a table and posters on the wall. Glass doors lead outside. On the right, a reception desk displays a sign for Varsity Lakes Community Limited, with plants and documents on top. A blue wall section adds contrast.

A hallway with wooden flooring and a green rug. On the left, there's a kitchen area with white cabinets, a refrigerator, and a window showing an outdoor view with trees and buildings. In the centre, a large vertical banner with text and images stands next to an open door leading to a room with grey carpet and a window. On the right, a wooden door with a "parkrun" sign and a wall-mounted device is visible.

A spacious room with a grey carpeted floor and a grid-patterned ceiling with fluorescent lights. On the left, there are stacked wooden chairs and a table covered with a black cloth. Large windows with black blinds line the left wall, offering a view of buildings and trees outside. On the right, a whiteboard and a wall-mounted TV are visible. A small round table with a white cloth is in the corner. The room is mostly empty, providing an open area.

A spacious room with a grey carpeted floor and a white tiled ceiling featuring fluorescent lights. On the left, there are large windows with blinds, a whiteboard, and a wall-mounted TV. The right side has a wooden door and a stack of chairs. The back wall is lined with white partition panels, and a small table with items is visible.

A spacious room with a grey carpeted floor and a white tiled ceiling featuring fluorescent lights. On the right, there are stacks of chairs against the wall, next to a black table. A clock is mounted on the wall above. In the background, a wooden door with a poster leads to another area. On the left, a small table with a lamp and a bottle is placed against a partitioned wall.

A spacious room with a grey and blue carpeted floor. On the left, there is an open wooden door leading to another area, with a clock and some notices on the wall. A black table with stacked chairs is nearby. The right side features large windows with black blinds, offering a view of trees and buildings outside. The ceiling is fitted with fluorescent lights and ceiling tiles.

A spacious room with a grey carpeted floor and a white tiled ceiling featuring fluorescent lights. On the left, there are large windows with black blinds, and several folded tables are stacked against the wall. In the centre, a whiteboard and a wall-mounted TV are visible. On the right, there are white partition walls with a door. A small table with a cloth and some items is near the corner.

A hallway with two wooden doors. The door on the right has a sign reading "parkrun" and a hand sanitiser dispenser mounted on it. The wall next to it has a "Staff Only" sign. The door on the left opens into a room with grey carpet, a large window, and a whiteboard. The floor in the hallway is wooden, and the ceiling has recessed lighting.

A corridor with grey carpeted flooring and white walls. On the right, a wooden door is partially open, revealing a room with wooden flooring. Above the door, an emergency exit sign is visible. On the left, an open doorway leads to a meeting room with a table, chairs, and a wall-mounted screen. The ceiling has fluorescent lighting.

A conference room with a rectangular wooden table in the centre, surrounded by various chairs, including black, blue, and maroon ones. On the right wall, a large flat-screen TV is mounted. The back wall features a poster and windows above, allowing natural light. The left wall is lined with white panels. The floor is carpeted in grey, and the ceiling is fitted with white tiles and fluorescent lights.

A modern office space with a rectangular wooden table in the centre, surrounded by various office chairs. On the left, there are white desks with black dividers and additional chairs. A red poster is mounted on the wall above the desks. On the right, a flat-screen TV is mounted on the wall, with a fire extinguisher and a small map below it. The ceiling is fitted with fluorescent lights and air vents, and the floor is carpeted in grey. High windows allow natural light in.

A conference room with a long wooden table in the centre surrounded by various office chairs, including black, purple, and blue ones. On the right, there are white desks with black dividers and additional chairs. A poster is mounted on the wall above the desks. The left side has a small trolley against a white partition wall. The ceiling is fitted with fluorescent lights and air vents, and the floor is carpeted in grey. High windows near the ceiling let in natural light.

A conference room with a rectangular wooden table in the centre, surrounded by various office chairs. On the left wall, a large flat-screen TV is mounted, with a fire extinguisher and some notices below it. The walls are white with a door in the centre. The ceiling has fluorescent lights and air vents, and the floor is carpeted in grey.

A room with wooden flooring and a white ceiling. On the left, there's a poster, a fire hose reel, a water cooler, and two bins. In the centre, glass doors lead to an outdoor area with tables and chairs under a metal roof. A fire extinguisher is mounted on the wall near the door. On the right, there's a countertop with a glossy finish. Outside, trees and buildings are visible in the background.

A modern kitchen area with white cabinets and black countertops. On the left, there is a microwave and a fridge, with a blue and white checkered towel hanging from the oven handle. The floor is wooden. In the background, a green rug leads to a white door. On the right, a vending machine with books and a large poster advertising library services. Blue mosaic tiles are used as a backsplash above the sink and counter. A hand sanitiser dispenser is mounted on the wall.

A room with a countertop in the foreground, featuring white cabinets with silver handles. On the left, there's a wall with a blue-tiled backsplash and a sink. In the centre, a poster with text and a fire hose reel are mounted on the wall. To the right, glass doors lead outside, showing a view of a brick wall and palm trees. The ceiling has a white finish, and the floor is wooden. An exit sign is above the doors.

A covered outdoor deck with a corrugated metal roof and wooden flooring. Several round tables with chairs are arranged on the deck. The area is surrounded by a railing, and palm trees are visible in the background. Beyond the trees, there are parked cars and a glimpse of buildings. A glass door with a metal handle is partially open on the right side.

On the left, there is a glass door with a metal handle leading into a room with wooden flooring. Inside, a wall-mounted screen and a hand sanitiser dispenser are visible. In the middle, a sign reads "We also have books" next to a fire hose reel. On the right, there are two doors with blue signs indicating restrooms. The floor outside the doors is wooden, and the ceiling has a light-coloured, ribbed design. A brick wall is partially visible on the far right.

Accessible bathroom with white tiled walls and a light green tiled floor. On the left, a toilet with a blue seat and support bars. A shower area with a handheld showerhead and a white curtain. In the centre, a foldable shower seat. On the right, a sink with a soap dispenser and a paper towel dispenser above a bin. A green "Caution: Wet Floor" sign is beneath the sink. The ceiling is plain white.

A covered outdoor seating area with several round tables and chairs on a wooden deck. On the right, there are glass doors leading inside a building with a blue exterior. The ceiling is metal, and the area is partially enclosed with green panels. In the background, there are trees and a grassy area, with a white building visible to the left.

Outdoor seating area with round tables and chairs on a wooden deck. On the right, a black vending machine is positioned against a brick wall. The background features a blue and white building with large windows and a glass door. The ceiling is made of corrugated metal, supported by beams. A stack of chairs is visible near the door.

A room with wooden flooring and white walls. On the left, a large poster with text about books and a vending machine. In the centre, an AED mounted on the wall and a small kitchen area with a sink and window. On the right, a large banner with information about Varsity Lakes Community Limited and a sign indicating a meeting in progress. A partially open wooden door leads to a carpeted area.

A narrow kitchen with a wooden floor. On the left, there's a countertop with a double sink, a dish rack with plates and cups, and a bottle of dish soap. Above the sink is a blue mosaic tile backsplash. On the right, a stainless steel refrigerator with various stickers. In the centre, a window with a view of outdoor seating and palm trees. A fire blanket is mounted on the wall near the window. White cabinets line the walls, and the ceiling has recessed lighting.

A narrow kitchen with wooden flooring and white walls. On the left, a black countertop holds a stainless steel kettle, a sandwich press, and a mint green toaster. Above are blue mosaic tiles. On the right, a similar countertop with a sink and dish rack. A hand sanitiser dispenser and a poster are mounted on the wall. In the background, a doorway leads to a room with a green rug. Shelves and a stainless steel fridge are visible along the left wall.

A building with a blue and grey exterior, featuring a balcony with metal railings and outdoor seating on the left. Below the balcony, there are posters and a first aid sign on the wall. In the foreground, a landscaped area with palm trees and various shrubs is surrounded by a kerb. To the right, a car park with a few vehicles is visible, along with a road and more greenery in the background.

Under a building with green panels, there's a sheltered area with a blue mobility scooter and two chairs. A chain-link fence on the left encloses various items. The ground is a mix of concrete and asphalt with a yellow line. On the right, a garden with palm trees and shrubs is visible. A staircase leads up from the back, and a body of water can be seen in the distance. The ceiling is supported by metal beams.

A metal staircase with a handrail on the left leads up to a building. The building has a brick exterior with a small window and a red box mounted on the wall. To the left of the stairs, there are palm trees and a garden area. In the background, there are industrial buildings and a parked car. The ground is concrete with metal grates, and the ceiling of the structure above is metal.

A covered area with a concrete floor and a wooden beam ceiling. On the left, a blue mobility scooter is parked next to three beige chairs. Posters and a clock are mounted on the white wall. A sign points to a toilet through an open door. On the right, a red fire hose reel is attached to a brick wall. In the background, a chain-link fence with various signs is visible.

A brick wall on the left features a blue sign indicating a toilet and shower, including accessibility symbols. A white door is partially open, revealing a white-tiled interior with a paper towel dispenser. The floor is speckled grey. On the right, another open door leads outside, where several cars are parked. The ceiling has exposed wooden beams.

A bathroom with white tiled walls and a speckled grey floor. On the left, there is a toilet with a blue seat, equipped with grab bars and a toilet paper holder. Above the toilet, a cistern is visible. In the centre, a shower area with a handheld showerhead and a horizontal grab bar. On the right, a small window with a handle is set into the wall. A foldable shower seat is mounted on the wall beneath the window. A fluorescent light fixture is on the ceiling.

On the left, a blue building with a chain-link fence displaying various colourful items. In the middle, a silver SUV with its boot open is parked on a paved area. On the right, several white cars are parked along the road. In the background, there are trees and a body of water. The foreground features a concrete path with shadows and some green plants.

A curved path leads towards a small dock on the right, where a few people are standing near a boat. The dock is surrounded by calm water reflecting the scene. On the left, a row of parked cars is visible, with a grassy area and a low stone wall separating the path from the parking lot. Trees are scattered throughout the area, providing some shade. In the background, a small sailboat is on the water, and a bridge is visible in the distance.

A narrow path leads to a white metal bridge over a body of water. On the left, dense green trees and a low stone wall line the path. The bridge extends to a small dock where a person stands near a sailboat with a red and black sail. The water reflects the trees and the boat. The ground is grassy with patches of dirt.

A metal walkway with railings extends towards a small dock over a calm body of water. On the left, dense green foliage partially obscures the view. On the right, a tree with thin branches leans over the water, where a small boat is moored. The background features a reflective water surface with trees lining the opposite bank. The ground near the walkway is grassy with a tactile paving surface at the entrance.

A metal walkway with a mesh gate leads to a dock over a body of water. Two people in life jackets stand at the end of the dock, facing the water. On the left, a tree with dense branches partially obscures the view. In the background, across the water, there are buildings and a crane, indicating an urban area. The water reflects the surroundings, and the sky is partly cloudy.

A calm lake with clear reflections of trees and a grassy bank in the background. In the foreground, a concrete platform extends over the water, featuring a metal crane with a pulley system and a hook. To the left, a red and white lifebuoy is attached to a metal structure with wheels. The sky is blue with scattered clouds, and the overall scene is tranquil and still.

A calm body of water reflects the sky and surrounding trees. On the left, a metal crane with a pulley system is mounted on a concrete surface. In the background, modern buildings are visible across the water. On the right, a person wearing a blue outfit and hat stands near the edge, with another person seated nearby. A small inflatable boat is partially visible near the shore. Trees line the far bank, and the sky is partly cloudy.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Ask all visitors if there are any specific needs to be met

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• We host 15+ clubs, including grassroots aquatic and Olympic teams, plus Gold Coast Sport & Recreation.

• Gold Coast Sport & Recreation supports people with disabilities and has skilled staff onsite five days a week.

• GC Sports & Recreation team assists Sports House with any disability-related issues, 5 days a week

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

• Have an appropriate area for toileting an assistance dog

• Have handrails on all our stairways

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

• We upgrade or improve disability support services where needed, required, or requested.

• We take on all recommendations to improve, and we are always open to suggestions.

HEARING

• Caption all entertainment (TVs, live shows, performances)

• Have TVs with captioning option

• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have wheelchair accessible picnic tables

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Have 2 accessible car parking spaces

PHYSICAL - HIGH SUPPORT NEEDS

• Have a bathroom which is fully accessible.

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator

• We have a First Aid Training Organisation on site.