GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Will accommodate specific needs if requested and are able.
• Staff can assist with event bookings.
• Can assist with storage of mobility equipment during visit (when possible).
COMMUNICATION
• Use Plain English / easy read signage and information (includes menus and emergency information)
• Trained staff in communicating with people with learning or behavioural challenges
• Provide clear, concise internal and external directional signage throughout your facility.
• A quiet space may be available - please reach out to library staff.
VISION
• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have effective lighting throughout facility.
• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.
• Have handrails on external access stairs.
HEARING
• Have TVs with captioning option
• Have volume controlled phones
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have wheelchair accessible picnic tables
• Have wheelchair access to amusements and activities
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have step-free access into the meeting rooms.
• Have a wheelchair accessible toilet
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Two accessible car parking spaces
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator
• Use organic (chemical and fragrance free) deodorisers in public areas and rooms









































