Runaway Bay Community Centre


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Accept the Companion Card
 Trained staff in disability awareness
 Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
 Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
 Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
 Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

 Use Plain English / easy read signage and information (includes menus and emergency information)
 A quiet space is available at the venue/ facility
 Trained staff in communicating with people with learning or behavioural challenges
 Provide clear, concise internal and external directional signage throughout your facility.

VISION

 Have Braille and tactile signage on all information and paths of travel
 Provide digital communication materials (hard copy information is also available on line)
 Use easy read fonts in our signage and communication materials (Helvetica and Arial)
 Have an appropriate area for toileting an assistance dog
 Have handrails on all our stairways
 Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
 Have effective lighting throughout facility.

HEARING

 Have visual alerts for emergencies (Include flashing light)
 Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth
 Use non-slip tiles in the bathroom or slip resistant matting
 Have grab rails in the bathroom

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
 Have step free access to into our business premise
 Have step free access to the conference or function room
 Have accessible seating areas in theatrette
 Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
 Have an accessible public toilet which is unlocked
 Have a wheelchair/scooter charging station (power point) in an accessible location
 Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
 Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)
 Have a wheelchair accessible toilet
 Have a wheelchair accessible shower and change room
 Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
 Have 8 accessible car parking spaces