Redcliffe War Memorial Swimming Pool

Logo

Access Guide

  • General Access
  • Communication
  • Vision
  • Physical - Mobility
  • Physical - Wheelchair
  • Allergies and Intolerances
  • Accessible Customer Service
  • The accessible unisex toilet has beige-painted walls and brown floor. There is a bowl, a wash basin with two faucets, two stainless steel grab rails, one at the right and one at the left, the latter of which is longer than the other and is located close to mounted tissue holder. There is a grey trash bin can as well.
  • The Redcliffe War Memorial Swimming Pool is close to Sydney Street and is landscaped with rustling palm trees, one of which has a bench underneath it, shade-giving hedge plants, lush green grasses, and four white flagpoles lined up. The building entrance is symmetrically placed in the middle of the two separate front long walls made of bricks.
  • At the left side of the Redcliffe War Memorial Swimming Pool building, there is an accessible car parking space, demonstrated by the road marking painted with yellow lines and 2 wheelchair icons. Water valves are visible at the right corner alongside the walkways. There are also hedges along the sidewalk that are leaning against the long brick wall of the building at the left corner of the accessible car space.
  • The road surface marking on Sydney Street, where the location is, indicates that the Redcliffe War Memorial Swimming Pool is close to the main road. The front of the building is surrounded by palm trees, hedges, and walkways.
  • There are four white flagpoles lined up and three hoop barriers on either side of the path leading to the main entrance, and signage with the name "Redcliffe War Memorial Swimming Pool" is visible on the entrance's upper corner.
  • The parking is situated behind the facility and is wide, has plenty of space for cars, tall posts with parking lights, and there is an area with a road sign with yellow slanted lines that indicate no parking is permitted and it is near two bollards.
  • The Redcliffe War Memorial Swimming Pool's entrance two security doors has a boutique where various swimming attire and accessories are displayed. A mannequin is also on display right next to the counter. It has a surveillance camera because the door has a poster at the right side that says "Smile you're on camera”. On the door, there are additional signs for advertisements and instructions at the left corner.
  • In the indoor swimming pool area, there are standee posters that list safety precautions, rules, and guidelines and transparent plastic curtains that enclose the pool. The pool deck is grey, and over the pool is a string banner with blue pennants.
  • The indoor pool has transparent plastic curtains that enclose the pool. Standee posters that list safety precautions, rules, and guidelines and hazard warning sign can also be seen around the pool. There is a yellow long grab rail leaning against the tubular foundations.
  • The competitive swimming pool has seven lane separators and stainless-steel grab rails in each corner. There is also an aquatic wheelchair with hoist that are beside the pool next to a standee warning sign. The floor has friction patterns that help prevent slipping when it's wet. The string banner with blue pennants are held on two poles on the opposite sides.
  • There are about eight starting blocks in the competitive swimming pool, in the picture the two blocks have orange cones on it. It has seven lane separators and stainless-steel grab rails in each corner. The string banner with blue pennants hang over it the pool and flags are held on two poles on the opposite sides.
  • The pool deck is grey and there are two hazard warning signs on it. There is only one lane separator in the pool and a string banner with blue pennants hangs over it. In each corner, there are four stainless steel grab rails. There are fluorescent lights and speakers suspended from the ceiling and transparent blinds are available to enclose these areas.
  • One of the grab rails is shown in detail in the picture and this rail is called parallel grab rail. The floor of the swimming pool is grey and there are transparent blinds that enclose the area. There is only one lane separator in the pool and a string banner with blue pennants hangs over it.
  • Hand rails with safety steps is shown in detail in the picture. There is only one lane separator in the pool and a string banner with blue pennants hangs over it. There are chairs on both sides of the pool on the grey deck. The floor has friction patterns that help prevent slipping when it's wet.
  • On the upper corner of the entrance, there is signage that reads "Redcliffe War Memorial Swimming Pool," with the letters being light blue and for the logo the colours are light blue and orange. The floor’ s colour is blue, and the door, which is white, is situated in the middle of the two grill gates.
  • A quote that reads, "A day will never be any more than what you make of it. Have a nice day! And thanks for Your Patronage," is printed on red signage that hangs inside the boutique. A café stall is located next to the counter at the left-hand corner. The floor of the boutique is a pale blue colour. There are various swimwear and accessories, all of which are organized by types and styles.
  • The boutique has a dressing room for ladies. A big letter sign that reads "Ladies Dressing" and a fire hose reel with a red cover are present before you enter the women's changing area. The room's exterior wall is constructed of beige bricks.
  • Before going down to the pool, there is a precaution sign that says "No Diving," and there are two hanger racks with swimming outfits for sale. There is also a small standee poster about the pool to the right.
  • A café with brown tables and light blue chairs is right next to the boutique, close to the pool, and has a standee poster advertising ice cream as being available there. The cafe's name is Pool Side Café.
  • The pool deck is beige-grey in colour. The white tent covers the rectangular swimming pool. The side of the pool has a sky-blue lining painted on it. The side corner near the pool is surrounded by a long white gate and hedges. The water in the pool is pristine and ready for use.
  • There are two blue doors with wheelchair icons near the pool that indicate that they are for people with disabilities. The first door is for the shower room and the 2nd is the toilet. There is also a sky-blue chair outside that is used while people wait for their turn.
  • The accessible shower room has brown flooring with a drain, a combination of beige and white walls, a stainless-steel shower with grab rail, a foldable table mounted on the wall, and window.
  • The accessible unisex toilet has beige-painted walls and brown floor. There is a bowl, a wash basin with two faucets, two stainless steel grab rails, one at the right and one at the left, the latter of which is longer than the other and is located close to mounted tissue holder. There is a grey trash bin can as well.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Ask all visitors if there are any specific needs to be met
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have handrails on all our stairways
• Have effective lighting throughout facility.

PHYSICAL - MOBILITY

• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Have step free access to into our business premise
• Have an accessible public toilet which is unlocked
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas.
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to pool
• Have a pool ramp/hoist enabling entry into pool
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Have at two (2) wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator

ACCESSIBLE CUSTOMER SERVICE

• 18m Hydrotherapy pool, sits at a pleasant 33 degrees. Access via lift or stairs. Depth is .65m-1.18m
• 50m Lap and recreation pool. temp is 28 degrees. Access via chair hoist or ladder. Depth is 1m-1.5m
• Disability change room. With hoist and bed.
• Shower and toilet
• Access ramp and wheelchair