GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Open every day (except pubic holidays). Check website for opening hours.
• There is a Quiet Hour every Wednesday from 5 to 6pm.
COMMUNICATION
• Have options available for easier communication for people with dual sensory loss (Includes adapted telephones, adapted mobile telephones and Telephone Typewriters).
• Provide clear, concise internal and external directional signage throughout your facility.
• Vision keyboard on a public access computer available at all venues.
VISION
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have raised tactile buttons in our lifts
• Have handrails on all our stairways
• Have effective lighting throughout facility.
• Have tactile tiles on steps to stage in Pavilion and before ramp outside from side street parking.
HEARING
• Have a hearing loop in our Pavilion.
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
• Have grab rails in the ambulant and disabled toilets.
• All bathrooms have slip resistant tiles.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have an accessible public toilet which is unlocked
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Have accessible car parking spaces.
PHYSICAL - HIGH SUPPORT NEEDS
• Have a Changing Place with a adult change table, a hoist, a shower and privacy screen.


























































