GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Have measurements of key access points accessible from Virtual Tour
• Have a place to store mobility and/or medical equipment
COMMUNICATION
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Provide clear, concise internal and external directional signage throughout our facility.
• Trained staff to use a DeafBlind Communicator
VISION
• Provide information in large print
• Have an appropriate area for toileting an assistance dog
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Provide information in audio format
• Use easy read fonts in our signage and communication materials
HEARING
• Have a hearing loop
• Staff are trained in Auslan
• Caption all entertainment (TVs, live shows, performances)
• Have TVs with captioning option
• Have visual alerts for emergencies (Include flashing light)
• Have a low noise reception areas
• Hearing loop installed in classrooms
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have a wheelchair/scooter charging station (power point) in an accessible location
• Provide portable hoist
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to pool
• Have a pool ramp/hoist enabling entry into pool
• Have wheelchair accessible transport options available for school transport
• Adult change table in bathrooms
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator
• Provide toiletries which are chemical and fragrance free (if requested)
• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances