Metro Arts


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Accept the Companion Card
 Employ people with disability
 Trained staff in disability awareness
 Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
 Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.

COMMUNICATION

 A quiet space is available at the venue/ facility
 Trained staff in communicating with people with learning or behavioural challenges
 Provide clear, concise internal and external directional signage throughout your facility.

VISION

 Have raised tactile buttons in our lifts
 Provide digital communication materials (soft copy information is also available online)
 Have tactile tiles prior to steps, ramps, and other hazards.
 There are common/grassy areas around West Village which can be utilised

HEARING

 Have a hearing loop
 Staff are trained in communicating with people who are deaf or have hearing loss
 Have transmitter receivers for hearing aids on tours
 Some staff members are trained in basic Auslan

PHYSICAL - MOBILITY

 Have grab rails in the bathroom
 Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
 Have step free access to into our business premise
 Have step free access to the conference or function room
 Have accessible seating areas in theatrette
 Have wheelchair access to amusements and activities
 There are two accessible car parking spaces available
 Have a wheelchair accessible toilet
 There is an accessible public toilet that is unlocked during events
 There is an accessible shower and change room available for artists (not the general public)