Lakeside Leisure Centre


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Allergies and Intolerances

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Accept the Companion Card
 Employ people with disability
 Trained staff in disability awareness
 Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
 Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
 Have measurements of key access points and features such as doorway widths via Cérge Virtual Tour

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 Use Plain English / easy read signage and information (includes menus and emergency information)
 A quiet space is available at the venue/ facility
 Trained staff in communicating with people with learning or behavioural challenges
 Provide clear, concise internal and external directional signage throughout your facility.

VISION

 Provide information in large print
 Provide digital communication materials (hard copy information is also available on line)
 Use easy read fonts in our signage and communication materials (Helvetica and Arial)
 Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
 Have an appropriate area for toileting an assistance dog
 Have handrails on all our stairways
 Have effective lighting throughout facility.
 Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

 Staff are trained in communicating with people who are deaf or have hearing loss
 Have TVs with captioning option
 Have volume controlled phones
 Have visual alerts for emergencies (Include flashing light)
 Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth
 Use non-slip tiles in the bathroom or slip resistant matting
 Have grab rails in the bathroom
 Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Have step free access to into our business premise
 Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
 Have an accessible public toilet which is unlocked
 Have wheelchair accessible picnic tables
 Have wheelchair access to amusements and activities
 Have a wheelchair/scooter charging station (power point) in an accessible location
 Provide beach matting and beach wheelchairs for people to access the water
 Provide portable hoist
 Provide portable commode chairs
 Provide portable ramps
 Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas.
 Have a wheelchair accessible toilet
 Have a wheelchair accessible shower and change room
 Provide wheelchair access to pool
 Provide wheelchair access to gym
 Provide a low height counter suitable for a person using a wheelchair or a person of small stature
 Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
 Have two (2) wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed

ALLERGIES AND INTOLERANCES

 Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
 Trained staff to respond to allergic reactions
 Adhere to The Food Authority requirements for allergy management in food preparation
 Provide toiletries which are chemical and fragrance free (if requested)