Lakeside Leisure Centre

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Allergies and Intolerances
  • Chest Press and Chest Fly machines are arranged in the middle, along with other machines. Cardio machines are on the right. To the left is a manual door leading to an open space with bench chairs and timber floors. The ceiling is white with circular LED and fluorescent lights, and the floor has black rubber tiles. Flat-screen TVs and ceiling fans are affixed to the ceiling.
  • The building is a low-rise structure constructed with glass, concrete, and brick, featuring red and blue trims. A pedestrian lane leads to a circular concourse equipped with three steps. Trees adorn both the left and right sides. On the left, there is a landscape of grass and ornamental features, while the right side is filled with car parks and bike racks. Tall lamp posts and street signs are visible.
  • The building is a low-rise structure made of glass, concrete, and brick with red and blue trims. A shade structure is in front. The circular concourse has a three-step brick step. Trees adorn both the left and right sides. On the left, there is a landscape of grass and ornamental features, while the right side is occupied by car parks and bike racks. Tall lamp posts and street signs are visible.
  • The car park has three accessible car parking spaces marked with a blue wheelchair sign and yellow lines. A few cars are parked. Step-free access on the right is bordered by concrete bollards. Bench chairs are positioned under the trees. Adjacent is a low-rise building made of glass, concrete, and brick with red and blue trims. Trees adorn both the left and right sides. Bike racks are positioned on the right side near the parking area.
  • The car park, occupied by various cars, includes three accessible parking slots marked with a blue wheelchair sign and yellow lines. A step-free access on the left is bordered by concrete bollards. Adjacent is a low-rise blue and white building connected to a red brick building. A concrete path leads to the building. Manicured grass adorns the right, and trees surround the area.
  • The building is a low-rise structure made of glass, concrete, and brick with red and blue trims. The spacious concourse is adorned with a shade structure and red brick lining. On the left, there is a landscape of grass and shrubs, while the car park is on the right. Trees and bike racks are positioned on the right.
  • Entry to Lakeside Leisure Centre is through two sets of automatic glass sliding doors. The front door is equipped with two LED lights, a no-smoking sign, and safety warning stickers. The building facade is painted blue. On the right, bike racks are visible amidst gravel. To the left, a section of the building's interior is visible.
  • To the right are two sets of automatic glass doors with an anti-slip mat. In the middle is a retail area displaying swimwear and goggles. On the right is the reception desk with a timber front matching the timber floor, adorned with posters. Computers and banners are placed on the counter, and a yellow banner is positioned on the wall. A glass wall with circular windows accents the right side. The ceiling features a white linear pattern and circular LED lights.
  • In the middle is the reception desk with a timber front matching the timber floor, adorned with posters. Computers and banners are on the counter, and additional banners are positioned on the wall. Goggles for sale are displayed behind the counter. A glass wall with small circular windows accents the left side. The ceiling features a white linear pattern and circular LED lights. A staff member is behind the counter. To the right is a manual glass door, and a "slippery when wet" sign
  • In the middle is the reception desk with a timber front matching the timber floor, adorned with posters. Computers and banners are on the counter, and a flat-screen TV is positioned on the wall. Goggles for sale are displayed behind the counter. A glass wall with small circular windows accents the right side. The ceiling features a white linear pattern and circular LED lights. A staff member is behind the counter.
  • To the left is a blue wall equipped with posters and circular lights. In the middle is a wall equipped with handrails. On the right is a cafe featuring a printed front, with food racks on the countertop. Further ahead, movable tables and chairs are arranged in front of the cafe. Posters and directional banners are affixed to the walls. The aquatic center is behind. The ceiling is all white with circular LED lights, and the floor has white tiles.
  • To the right, an elevated section houses the cafe. In the middle is a bridge-like structure made of large pillars and metal beams that stretch toward the end of the pool, serving as a divider between the two pools. Posters adorn the walls. On the left, is the Steam Room, accessible change rooms, and an 8-lane, 50m Lap Pool with stairs and handrails. To the right is the program pool, toddler wading pool with step-free access, and the spa.
  • To the right, an elevated section hosts the cafe. In the middle, a bridge-like structure of pillars and metal beams stretches across the pool, dividing it in two. Bench chairs provide seating, and safety reminder stickers adorn the pillars. Further right, you find the program pool, toddler wading pool with step-free access, and the spa. Free-standing banners stand on the pool deck. The arc-shaped ceiling has an industrial look with exposed beams, large aircon vents, and LED lights.
  • To the left, an elevated section houses the cafe accessible via 3-tier steps. The cafe has a long counter with a front of brown printed tiles, topped with food racks. A fridge filled with cold drinks is to its left. Movable plastic tables and chairs are arranged. A neon light signage reading "Lakeside Cafe" is affixed to the middle wall near the ceiling. To the right is a blue wall adorned with posters and banners.
  • In the middle is the 50m 8-lane Pool equipped with handrails. Floating ropes and buntings run across the pool. To the left bench chairs are positioned. To the right, the pool deck showcases free-standing banners and an overflow grid. The arc-shaped ceiling has an industrial look with exposed beams, large air con vents, and LED lights, along with wave-design structures. The floor features grey tiles.
  • In the middle is the 50m 8-lane Pool equipped with steps and handrails. Floating ropes and buntings run across the pool. To the right is tiered seating with handrails in bright shades. The pool deck has diving boards with covers and white plastic chairs. Additional seating is positioned on the left. The arc-shaped ceiling has an industrial look with exposed beams, large air con vents, LED lights, and wave-design structures. A "No Diving" sign is also visible. The floor is covered in grey tiles.
  • The entrance to the Gymnasium is through an outward-opening glass door equipped with posters. Safety banners and stickers are affixed to the walls on both sides. Inside, medicine balls are arranged in a rack. Further in, the floor transitions from carpet to polished timber. Gym equipment is displayed on the end near the wall. The ceiling is white with circular LED and fluorescent lights.
  • Inside the gym, the floor transitions from carpet to polished timber. Weights and gym equipment are displayed on the end near the wall. The middle wall has glass with two windows decorated with circular glass. On the right is a spacious timber area with a platform for instructors. Mirrors cover the right wall. The ceiling is white with circular LED and fluorescent lights.
  • Inside the gym, the floor transitions from carpet to polished timber. On the left, weights are displayed near the wall. Mirrors cover the middle wall, and a platform is positioned near it. The middle wall features red bricks with a large poster and an audio speaker. Gym equipment is displayed on the right. In the middle is a spacious area with timber floors. The ceiling is white with circular LED and fluorescent lights.
  • Cardio equipment, including treadmills, Lat Pulldown machines, Press Machines, and other cardio machines, is arranged in the middle and on the sides. The floor has black rubber tiles. The ceiling is white with circular LED and fluorescent lights. Flat-screen TVs and ceiling fans are affixed to the ceiling.
  • Chest Press and Chest Fly machines are arranged in the middle, along with other machines. Cardio machines are on the right. To the left is a manual door leading to an open space with bench chairs and timber floors. The ceiling is white with circular LED and fluorescent lights, and the floor has black rubber tiles. Flat-screen TVs and ceiling fans are affixed to the ceiling.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Have measurements of key access points and features such as doorway widths via Cérge Virtual Tour

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
• Have an appropriate area for toileting an assistance dog
• Have handrails on all our stairways
• Have effective lighting throughout facility.
• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Staff are trained in communicating with people who are deaf or have hearing loss
• Have TVs with captioning option
• Have volume controlled phones
• Have visual alerts for emergencies (Include flashing light)
• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Have step free access to into our business premise
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have wheelchair accessible picnic tables
• Have wheelchair access to amusements and activities
• Have a wheelchair/scooter charging station (power point) in an accessible location
• Provide beach matting and beach wheelchairs for people to access the water
• Provide portable hoist
• Provide portable commode chairs
• Provide portable ramps
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas.
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to pool
• Provide wheelchair access to gym
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Have two (2) wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
• Provide toiletries which are chemical and fragrance free (if requested)