Keilor East Leisure Centre

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • Allergies and Intolerances
  • An indoor corridor. On the left, a wall with geometric-patterned decals and informational posters. The right side features a seating area with upholstered benches and a round bookshelf filled with books. Overhead, the ceiling is fitted with recessed and pendant lighting. The floor has grey tiling, guiding through the space.
  • A fair skinned young lady wearing a black baseball cap and dark t-shirt is holding the Cérge character at the reception counter of the Keilor East Aquatic Centre. The cafe area is notable in the background.
  • A young mother wearing a striped blouse stands holding a pram with a baby wearing a blue outfit and waving arms. The Cérge character stands next to the mother and pram within the Keilor East Leisure Centre.
  • Store image
  • A two story building with a concrete and glass facade. bearing a sign reading "Moonee Valley" flanked by "Move" in larger letters is centered in the image. To the left, there is a grey sports car parked beside a small tree. To the right, pedestrians are walking towards the entrance. There is a yellow bin in the foreground on the right, and a series of short bushes line the pathway leading up to the building.
  • The entrance to the facility features double automatic glass sliding doors adorned with stickers. Glass walls surround the front and sides, while large concrete posts are visible to the left. In the foreground lies a spacious concrete concourse.
  • The facility entrance is outfitted with double automatic glass sliding doors, separated by a non-slippery mat. Stickers and posters are affixed to the glass wall. The second door leads into the building's interior. White tiles and a white ceiling with stylish light fixtures adorn the interior. Visitors are also present.
  • To the left stands a two-storey building with a glass facade and an extended front. Adjacent is a car park and driveway filled with various vehicles. Landscape plants, trees, and metal bollards line the building's front.
  • On the left, a car park is filled with various vehicles. To the right stands a two-story building with a glass facade and metal mesh accent, extending forward. In front is an accessible car park marked by signage. Streetlights and signs line the front, with tall trees visible in the background.
  • A modern building with a glass facade and signage reading "move" sits in the centre, flanked by parked cars on both the left and right. The left shows a line of cars in parking spaces, while the right has spaces with various makes of cars. A pedestrian crossing leads to the entrance, bordered by short green shrubbery and young trees. The car park extends to both sides, with the asphalt marked with white lines and parking bays.
  • The entrance to the aquatic centre is through an automatic glass sliding door adorned with posters. On the left, a partially visible person stands behind frosted glass. Various posters and signs are affixed next to the door. To the right, an indoor playground with a water feature, including a slide, hoops, and splash areas, is visible. The ceiling and floor are both white. In the foreground is a turnstile gate.
  • Indoor swimming facility with a children's water play area featuring colourful hoops, sprinklers, and a slide. To the right, there are windows and a clear space leading to an adult pool barely visible in the background. The ceiling has exposed metal beams and skylights. The floor is tiled in blue and white with wet patches reflecting the overhead lights.
  • Inside the swimming facility, a sign reading "Aquatic Wellness" hangs above a large glass window, displaying a brightly-lit pool area. On the left, a corridor features several doors, signage, and a bench. To the right, the pool perimeter includes a ramp with handrails, lifeguard stands, and swimmers. Above, a white ceiling with recessed lighting illuminates the space. The glossy floor reflects the lighting.
  • To the left is a pool with a ramp entrance, equipped with handrails. On the right is a children's play area featuring slides, sprayers, and colourful tiles. Free-standing banners are placed on the pool deck. The area is surrounded by glass. Above, a white ceiling with recessed lighting illuminates the space.
  • On the right, is an indoor swimming pool with calm water and marked lanes. The left side features the pool edge, diving blocks, and a lifeguard chair. The ceiling displays exposed beams and lights. A tiled floor surrounds the pool.
  • An indoor swimming pool equipped with a ramp and steps, both with handrails for entry. Bench chairs are arranged on the pool deck. Glass and dark turquoise chequered wall surrounds the space. The ceiling displays exposed beams, large air conditioning pipes, and recessed lights, while the floor is tiled in grey.
  • An indoor swimming pool is shown, equipped with a ramp and steps, both with handrails for entry. Floating ropes and triangular banners run across the water. Banners are placed on the raised pool deck. The walls feature a dark turquoise chequered design. A glass wall surrounds the space. The ceiling displays exposed beams, large air conditioning pipes, and recessed lights, while the floor is tiled in grey.
  • An indoor setting with a patterned light and dark turquoise chequered wall. To the left, two doors with male and female silhouettes signify restrooms. To the right, a large sign displays 'Water Play Area Rules' with bulleted text beneath. The ceiling is not visible. The speckled floor curves gently inwards towards the centre.
  • Three aquatic wheelchairs are positioned against a white tiled wall. The left and right wheelchairs have blue covers, while the one in the middle has no cover but features a light green backrest. The floor is tiled in grey. A signage poster is affixed to the column on the right.
  • Within the accessible toilet, the toilet bowl with hand grabs is situated in the corner. Adjacent fixtures include a rubbish bin, change table, wash basin, liquid soap dispenser, and a hand dryer. To the right, a shower is mounted on the white wall alongside a bench chair. The floor is tiled in white, with a tortoise ceiling above.
  • In the accessible toilet, the toilet bowl with hand grabs is in the corner. Nearby fixtures include a rubbish bin, change table, wash basin, liquid soap dispenser, and a hand dryer. On the left wall, a shower is mounted next to a bench chair. The floor is tiled in white, with a tortoise ceiling above.
  • In an indoor pool area labelled 'Aquatic Wellness', a glass entrance is on the left with a blue poster detailing opening hours. On the right stands a banner stand. In the centre, a pool equipped with a ramp and handrails are partly visible, with safety cones on the deck. The ceiling features recessed lighting, exposed metal beams, skylights, and large air conditioning pipes. The floor is tiled grey.
  • In an indoor pool area labeled 'Aquatic Wellness', a glass entrance is on the left with a blue poster detailing opening hours. On the right stands a banner stand. In the centre, a pool equipped with a ramp and handrails are partly visible, with safety cones on the deck. The ceiling features recessed lighting, exposed metal beams, skylights, and large air conditioning pipes. The floor is tiled grey.
  • An indoor swimming pool is equipped with a ramp and handrails, as well as floating ropes. On the left, a wall features windows, doors leading to accessible change toilets and change rooms, and a drinking fountain. Bench chairs are positioned on the pool deck, along with two orange cones. The ceiling displays triangular beams and skylights, as well as large air conditioning pipes. The floor is tiled grey.
  • A closer view. An indoor swimming pool equipped with a ramp and stairs, both with handrails. Bench chairs are positioned against the glass wall on the left. At the far end, a door leading to accessible toilets is visible. Aquatic wheelchairs are arranged against the wall. Adjacent to the pool on the right is a spa. The ceiling features exposed beams and skylights. The tiled floor surrounds the pool.
  • An indoor swimming pool equipped with a ramp and stairs, both with handrails. Next to the pool is a spa, also equipped with steps and handrails. Signage is visible on the walls and pool deck. Bench chairs are positioned against the glass wall on the left. The ceiling features exposed beams and skylights. The tiled floor surrounds the pool.
  • An interior view featuring two adjacent wellness facilities. On the left, a glass door with signage reading "Steam" leads to a steam room. A warning sign and a notice are affixed next to the entrance. To the right, an open wooden door with the word "Sauna" above indicates access to a sauna, showing wooden benches inside. In the foreground, a sign warns of a 0.9m deep no diving area. The ceiling hosts recessed lighting and a speaker, while the floor is tiled with grey.
  • A restroom facility with tiled walls and floor. On the left, is a door with a wheelchair symbol and text; to its right, a similar door with tactile writing beneath the sign. Between doors, a panel with instructions in multiple languages. The ceiling is white with light fixtures and the floor has grey tiles.
  • Inside the accessible bathroom. On the left, there's a foldable shower seat affixed to the wall and a white, horizontal, wall-mounted support bar above it. The right side features a toilet with a wall-mounted grab bar beside it and a bin in the corner. The ceiling has recessed lighting and there's a track for an overhead lift system. The bathroom includes tiled flooring. on the left, an adjustable adult-sized changing bench is visible, and information signs are seen on the wall.
  • A spacious accessible toilet room with tiled walls and flooring. On the left, there's a fold-down grab rail and a wall-mounted assistance alarm cord. The right features a toilet with a grab rail above and a flush button to the side. A bin and toilet roll holder are adjacent to the toilet. The room includes a grey tiled floor and a white ceiling.
  • An interior space features a turquoise wall on the left, adorned with a poster and a white rectangular sign. Glass doors on the right offer a view into another room with yellow elements. On the left is a door with a timber front, accompanied by a fire extinguisher and a fire hose reel mounted to the wall. In the foreground, the grey floor transitions into carpet. The ceiling is white and features recessed lighting.
  • An indoor corridor with blue walls. On the left, a bulletin board with various notices hangs next to a recessed, lit alcove with a door. On the right, glass doors with wooden frames lead to other rooms. Overhead, rectangular light fixtures are set into a grey ceiling. The floor is grey and the ceiling is white with recessed lights. The corridor extends into the background.
  • Interior of a gym with a row of ICG-branded stationary bikes, aligned towards a screen at the front. On the right, additional bikes are staggered behind. The room has blue walls with mirrors, wall fans, and a flat-screen TV mounted. The white ceiling features recessed lighting and air vents. The floor is covered in timber.
  • An indoor gym features a row of treadmills on the left and elliptical trainers on the right. The ceiling is fitted with insulation foams and exposed metal beams, with fluorescent tube lights. The floor is covered with blue carpet. Wall fans and flat-screen TVs are affixed to the walls, with a potted plant visible on the right.
  • An indoor gym with blue walls. Cardio equipment such as stationary bikes and treadmills are on the left, while free weights, benches, and squat racks are on the right. The ceiling has strip lighting and exposed ductwork. The flooring is grey rubber, with gym mats. Blue walls feature wall fans and flat-screen TVs. A movable whiteboard and large indoor plants are also visible.
  • Inside the gym, Smith machines with weight plates and a barbell are on the left. On the right, a rowing machine, static bikes, and elliptical trainers are present. Kettlebells are arranged in a central rack, along with a wall-mounted flat-screen TV. Rubbish bins and a large fan are placed nearby. The ceiling has recessed strip lighting, and the floor has black rubber tiles. Both walls are painted blue, and lockers are visible in the background.
  • In an indoor gymnasium, weight benches, barbell racks, and dumbbell sets are in the foreground. Cardiovascular machines, including treadmills and ellipticals, are on the right. Kettlebells are displayed on a rack on the far left. The white ceiling has strip lighting, large air conditioning duct pipes, and insulation foams, while the floor is black rubber tiles. Flat-screen TVs and fans are mounted to the blue wall.
  • An accessible bathroom with white tiles. On the left, a wall-mounted shower with a stainless steel handrail. Next to it, a white toilet bowl with grab bars and an emergency cord. A white bench chair is mounted to the wall. To the right, a wash basin and a rubbish bin. A fold-down baby changing table is also on the right.
  • An accessible bathroom features light grey floor tiles. On the left, there is a wall-mounted hand basin, mirror, and soap dispenser. In the corner, a white toilet is equipped with grab bars, a folding support arm, and an emergency cord. To the right, there is a white bench and an accessible shower with a handrail. The ceiling and walls are white.
  • The interior of a modern building showcases a grey tiled floor and ceiling with recessed lighting. To the left, there is a lift and a signboard, while to the right, a stairwell with yellow steps leads upstairs. Plant pots decorate the area, and in the background, a blue wall features a mounted television screen and a framed picture beside it.
  • Access the Health Studio via stairs with handrails and truncated domes. On the right, there's a manual glass door with signage. To the left, a lobby secured by a glass railing leads to other facilities. The floor features grey tiles, while the white ceiling has recessed lighting. Another door with posters is positioned in the middle.
  • Inside a gym with a timber floor and a white ceiling featuring recessed lighting and air conditioning vents. Exercise equipment lines the left wall, while racks of dumbbells, a platform, and red exercise steps are on the right. Central air conditioning units are on both walls. Flat-screen TVs, fans, and speakers are mounted. Chairs are against the walls, and black retractable projection screens fill the right section.
  • An empty fitness studio with a timber floor and white ceiling, featuring recessed lights and air conditioning vents. To the left, black mats, exercise equipment, and chairs are neatly arranged beside large retractable screens. In the middle, a raised black platform. To the right, more equipment is piled. Wall fans and flat-screen TVs are mounted on the walls.
  • Black double doors with glass panels lead to an interior space with visible equipment. To the right, a large poster displays promotional content. A yellow backpack hangs on a wall-mounted hook next to a disabled access sign. The floor is grey, and the ceiling has recessed lighting. Speakers are mounted to the grey wall.
  • An interior space with a timber floor and a white, recessed ceiling dotted with downlights. On the left, black projector screen occupies the wall. To the right, an array of pilates reformer equipment is neatly aligned. In the centre, a stage with a podium and seating areas can be seen. Green potted plants are placed in the corners of the room
  • Inside space with a timber floor and a white, recessed ceiling dotted with downlights and air conditioning vents. On the right, a black projector screen occupies the wall. To the left, an array of Pilates reformer equipment is neatly aligned. At the far end, a manual glass door, indoor plants, and a rack for belongings are visible. Indoor potted plants are placed in the corners of the room.
  • Indoor corridor with a grey floor and a white ceiling featuring recessed lights. To the left, is an elevator beside a sign listing facility levels. On the right, a glass barrier runs alongside descending stairs. In the background, a hallway leads away with doors on both sides and directional signage visible at the end. Posters, indoor plants, a drinking faucet, and a fire extinguisher are positioned on the wall.
  • An accessible bathroom with white floor tiles. On the left, is a wall-mounted hand basin, mirror, and soap dispenser. In the corner, a white toilet equipped with grab bars, a folding support arm, and an emergency cord. To the right, a rubbish bin and a partially visible foldable change table. The wall has white tiles and the ceiling is grey.
  • An indoor area has grey flooring and ceiling with recessed lighting and a large directional sign. To the left, there's a reception desk with a silver facade. On the right, a cafe counter holds multiple electronic cash registers and a menu display, with condiments arranged atop a cupboard. In the foreground, an open area features a banner and a couple of promotional stands. In the background, an entrance with turnstile gates is visible.
  • Indoors, grey flooring and ceiling are illuminated by recessed lighting, with a large directional sign. To the left, a cafe reception counter hosts multiple electronic cash registers and a menu display, with plastic cups and condiments atop a cupboard. On the right, plastic chairs and tables are arranged. In the foreground, promotional stands are featured. In the background, a blue wall and stairs with handrails are visible.
  • A small retail space with light grey flooring. On the left, is a closed wooden door with a digital keypad. The right features shelves with goggles and promotional stands. The ceiling has an intricate geometric design with recessed lighting. In the background, the cafe counter is visible. Queue bollards and planter boxes with indoor plants are positioned in front of the counter.
  • In the accessible bathroom, the toilet bowl with hand grabs is positioned in the corner. Beside it, a rubbish bin and a tissue dispenser are placed. To the left, a shower with hand grabs is affixed to the wall, with a bench chair beside it. On the right, a wash basin and a hand dryer are mounted to the wall, with a rubbish bin underneath.
  • An indoor corridor. On the left, a wall with geometric-patterned decals and informational posters. The right side features a seating area with upholstered benches and a round bookshelf filled with books. Overhead, the ceiling is fitted with recessed and pendant lighting. The floor has grey tiling, guiding through the space.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Ask all visitors if there are any specific needs to be met
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Pictorial communication aids throughout the facility
• Provide clear, concise internal and external directional signage throughout our facility.

VISION

• Have Braille and tactile signage on all information and paths of travel
• Provide information in large print
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
• Exit signs visible at ground level
• Have effective lighting throughout facility.
• Tactile tiles prior to steps and other hazards
• Handrails on all stairways
• Raised tactile buttons in lifts
• Appropriate area for toileting an assistance dog

HEARING

• Have a hearing loop
• Staff are trained in communicating with people who are deaf or have hearing loss
• Have TVs with captioning option
• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)
• Group fitness rooms (cycle, main & functional training studio, Pilates & gym floor) have access to the Hearing Loop.

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Have step free access to into our business premise
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have wheelchair access to amusements and activities
• Have a wheelchair/scooter charging station (power point) in an accessible location
• Provide portable commode chairs
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to pool
• Provide wheelchair access to gym
• Have a pool ramp/hoist enabling entry into pool
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Accessible parking bays directly in front of Keilor East Leisure Centre entry, providing direct access to entry foyer.
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature

PHYSICAL - HIGH SUPPORT NEEDS

• Have a bathroom which is fully accessible.
• Changing Places changeroom with electronic sliding door, shower, ceiling hoist, electronic changing table

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation