Keilor East Leisure Centre


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • Allergies and Intolerances

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Accept the Companion Card
 Employ people with disability
 Trained staff in disability awareness
 Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
 Ask all visitors if there are any specific needs to be met
 Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
 Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 Use Plain English / easy read signage and information (includes menus and emergency information)
 A quiet space is available at the venue/ facility
 Trained staff in communicating with people with learning or behavioural challenges
 Pictorial communication aids throughout the facility
 Provide clear, concise internal and external directional signage throughout our facility.

VISION

 Have Braille and tactile signage on all information and paths of travel
 Provide information in large print
 Use easy read fonts in our signage and communication materials (Helvetica and Arial)
 Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
 Exit signs visible at ground level
 Have effective lighting throughout facility.
 Tactile tiles prior to steps and other hazards
 Handrails on all stairways
 Raised tactile buttons in lifts
 Appropriate area for toileting an assistance dog

HEARING

 Have a hearing loop
 Staff are trained in communicating with people who are deaf or have hearing loss
 Have TVs with captioning option
 Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)
 Group fitness rooms (cycle, main & functional training studio, Pilates & gym floor) have access to the Hearing Loop.

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth
 Use non-slip tiles in the bathroom or slip resistant matting
 Have grab rails in the bathroom
 Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Have step free access to into our business premise
 Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
 Have an accessible public toilet which is unlocked
 Have wheelchair access to amusements and activities
 Have a wheelchair/scooter charging station (power point) in an accessible location
 Provide portable commode chairs
 Have a wheelchair accessible toilet
 Have a wheelchair accessible shower and change room
 Provide wheelchair access to pool
 Provide wheelchair access to gym
 Have a pool ramp/hoist enabling entry into pool
 Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
 Accessible parking bays directly in front of Keilor East Leisure Centre entry, providing direct access to entry foyer.
 Provide a low height counter suitable for a person using a wheelchair or a person of small stature

PHYSICAL - HIGH SUPPORT NEEDS

 Have a bathroom which is fully accessible.
 Changing Places changeroom with electronic sliding door, shower, ceiling hoist, electronic changing table

ALLERGIES AND INTOLERANCES

 Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
 Trained staff to respond to allergic reactions
 Adhere to The Food Authority requirements for allergy management in food preparation