Gold Coast Hockey Centre

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Physical - High support needs
Allergies and Intolerances

A bright blue hockey field stretches across the foreground, with a white line running through it. In the background, the Gold Coast Hockey Centre building is visible, featuring a yellow roof and a row of seating. Tall floodlights are positioned on both sides of the field. Trees and a few small structures are visible to the right, while the left side shows more trees and a parked vehicle. The sky is partly cloudy.

A car park with marked spaces and directional arrows on the asphalt. On the left, there are trees and a few parked cars. In the centre, a tall light pole stands near a fenced sports field. On the right, a landscaped area with small bushes and a signpost. The background features more trees and a building with a low roof.

A car park with marked spaces and a bike rack in the foreground. A pedestrian crossing with a yellow sign is visible. In the background, there is a fenced sports field and a building with the words "Gold Coast Hockey Centre" on it. Tall floodlights are positioned around the area. Trees line the horizon, and the sky is clear with some clouds.

A car park with marked spaces is on the left, bordered by a row of trees and a few parked cars. A zebra crossing leads to a footpath. On the right, a concrete footpath runs alongside a chain-link fence with signs. A small building is visible in the background, and tall floodlights are positioned throughout the area. The sky is partly cloudy.

A sports facility with a sign reading "Gold Coast Hockey Centre" on the building. On the left, a white utility vehicle is parked near a pedestrian crossing. In the foreground, there are marked parking spaces for disabled access with blue and yellow lines. To the right, a fenced area encloses a blue sports field. The background features trees and a clear sky.

A parking area with designated disabled parking spaces marked by blue symbols on the asphalt. Yellow diagonal lines separate the spaces. In the background, a building with the sign "Gold Coast Hockey Centre" is visible, along with a tall fence enclosing a sports field. A large light pole stands to the left, and a poster is displayed on the fence. Trees are visible beyond the fence, under a partly cloudy sky.

A modern building with a perforated gold-coloured facade on the upper level. On the left, there are stairs with metal railings leading to the entrance, flanked by a ramp and greenery. The middle section features a glass balcony and a covered walkway. On the right, a blue sports court is enclosed by a high fence. The ground is paved with a mix of light and dark concrete. In the background, there are trees and a few tall light poles.

On the left, there are steps leading up to a building with a railing and some greenery. In the centre, a blue sports field is enclosed by a black mesh fence. The right side features a pathway running alongside the fence, with tall floodlights visible. In the background, there are trees and more floodlights surrounding the field. The ground is a mix of light and dark concrete.

On the left, a building with a slanted roof and metal railings lines a concrete walkway. In the middle, a blue sports field is surrounded by a low grey wall and black mesh fencing. On the right, a tall metal pole and a yellow bin are near the entrance to the field. Trees and floodlights are visible in the background. The ground is a mix of concrete and paved surfaces.

A covered outdoor area with a corrugated metal ceiling and exposed beams. On the left, there is a grey wall with a sign reading "K in 2 Hockey" above a door labelled "Meeting Room 1". Adjacent is a window with notices. In the centre, a counter with a sign and a closed shutter. On the right, a corrugated metal wall with a bench. The floor is a mix of grey concrete and red brick. Two blue picnic tables are in the foreground on the brick section.

On the left, there is a concrete floor with a folding table and a yellow bin near a railing. The ceiling is metal with fluorescent lights. In the middle, a dark pillar supports the structure. On the right, there are picnic tables and several bins on a paved area. Beyond, a grassy field with trees and small goalposts is visible. The area is partially covered by a metal roof.

On the left, a building with a balcony and security camera is visible. The foreground has a concrete path with metal railings and green plants. To the right, a blue sports field is enclosed by a black mesh fence. In the background, there are trees and a few light poles. The sky is clear with some clouds.

A modern building interior with a staircase in the centre leading to an upper level with glass railings. On the left, a sign lists facilities such as athlete change rooms, spectator toilets, and a function room. The floor is a smooth concrete surface, and the ceiling is lined with panels and lights. To the right, there is a corridor with windows and benches. In the background, a sports field is visible through large windows.

A bright blue sports field is visible through a netted barrier. In the foreground, there is a railing and a small section of blue matting on the ground. The background features trees and some buildings, with a clear view of the horizon. The ceiling is a flat, grey structure, providing shade over the viewing area.

A blue artificial turf sports field is visible through a netted barrier on the left. The field is surrounded by trees and fencing. On the right, there is a covered walkway with a concrete floor and metal railings. The ceiling is lined with fluorescent lights. A row of metal poles supports the structure, and there are bins placed along the walkway.

A blue sports field is visible on the left, surrounded by a fence and greenery. In the middle, a concrete path leads to a building with a dark exterior. On the right, there's an entrance to a room with a metal vending machine or dispenser nearby. The ceiling has a perforated metal design, and the floor is a mix of concrete and smooth surfaces. Trees and floodlights are in the background.

A spacious, accessible bathroom with white walls and a speckled floor. On the left, a toilet with support rails and a large toilet paper dispenser. In the centre, a grey door with a vent at the bottom. On the right, a shower area with a handheld showerhead and additional support rails. A foldable seat is mounted on the wall. The ceiling has recessed lighting and a vent.

A modern building with a glass facade on the upper level, supported by grey pillars. On the right, a staircase with metal railings leads to the upper floor. Below, a closed roller door and a red fire hose reel are visible. The ground is a mix of concrete and textured surfaces. To the left, a wide walkway extends alongside the building, with a tall light pole and trees in the background.

A corridor with a grey concrete floor and ceiling. On the left, an open door leads to a hallway with a fire extinguisher and a bin. On the right, a grey wall features a yellow "Inspiration Wall" board and a large orange banner above. Several doors and windows are along the wall, with a table nearby. In the background, an open area with a view of a sports field and a yellow bin is visible.

On the left, there is a metallic lift with a blue accessibility sign. The floor is smooth and grey. The ceiling is ribbed and grey. On the right, there is an open area with a row of blue chairs facing a sports field. The area is enclosed by glass railings, and there is an exit sign above. The background shows a grassy field with trees and a partly cloudy sky.

A café counter with a light brown front and a metal footrest runs across the centre. Behind it, shelves and fridges display various drinks and snacks. To the right, two large blue-lit refrigerators are filled with beverages. The floor is a mix of wood and patterned carpet, while the ceiling is lined with white panels and recessed lighting. Blinds cover the windows on both sides, and a small table with a black cloth is near the fridges.

On the left, there is an open door leading to a restroom, with a blue sign indicating accessibility. Next to it are green and black rubbish bins. In the middle, a pink bench is positioned against the wall. On the right, several round wooden tables with black stools are arranged in a row. The ceiling is corrugated, and the floor is smooth and grey. In the background, glass doors and windows lead to an outdoor area with greenery visible.

A bathroom with white tiled walls and a speckled beige floor. On the right, there is a toilet with a grey seat, equipped with horizontal and vertical grab bars. Above the toilet is a black toilet paper dispenser. To the left, a black bin is placed under a white sink. An empty wall mount is visible on the left wall, along with an electrical outlet. The ceiling is light-coloured with recessed lighting.

A spacious indoor viewing area with a slanted, ribbed ceiling and a polished concrete floor. On the left, there are tables and high stools arranged in rows. The right side features a row of stadium-style seats facing a bright blue sports field visible through large glass windows. The background shows a field with trees and a partly cloudy sky. The ceiling has recessed lighting, and the area is supported by metal columns.

A row of white stadium seats is in the foreground, with one marked as a reserved seating area. Beyond the seats, a bright blue sports field is visible, surrounded by a fence. Trees and greenery are in the background. The ceiling above has a perforated design with circular holes, and a security camera is mounted on a pole. The floor is smooth and light-coloured.

A covered viewing area with a grey concrete floor and a perforated metal ceiling. On the left, there are stacked chairs and tables along the wall. The right side features a row of stadium seats facing a bright blue sports field, separated by a glass barrier. The field is surrounded by trees and a few buildings in the background. The area is supported by angled metal beams.

A sports facility with a bright blue playing field on the left, surrounded by a glass barrier. On the right, there is a row of white seats and a few tables with chairs under a blue corrugated metal roof. A sign on the wall reads "No alcohol to be consumed in this area." In the background, there are trees and a few buildings. The floor is a light grey concrete.

A covered viewing area overlooking a blue sports field. On the left, there are rows of grey seats facing the field. In the middle, several round tables with black stools are arranged. On the right, a bright pink storage unit is against the wall, next to a green bin. The ceiling is corrugated metal, and the floor is smooth concrete. The background shows trees and a fence surrounding the field.

On the left, there is a glass door leading to an indoor area with tables and chairs on a patterned carpet. The right side features an outdoor covered walkway with high tables and stools on a smooth floor. The ceiling is lined with recessed lights. In the background, there is a view of a green outdoor area with trees and a sports field.

A spacious room with patterned carpet flooring and a grid-like ceiling with recessed lighting. In the centre, there are several tables with black chairs arranged around them. On the left, a bar area with a counter and shelves is visible, along with a door. The right side features large windows with blinds, allowing natural light to enter. In the background, there are more tables and chairs, and a vending machine near the windows.

A bright blue sports field with a white line running down the centre. In the background, there are two buildings with tiered seating, one with a green roof and the other with a white roof. Tall floodlights are positioned on both sides of the field. Trees line the perimeter behind the buildings, providing a natural backdrop. The field is well-maintained, and the shadows of the floodlights are visible on the surface.

A sports facility with a bright blue hockey field in the foreground. In the middle, there is a building with a dark exterior and a central scoreboard. Signs reading "Gold Coast Hockey Centre" are displayed on the building. The background features trees and floodlights. The ground is a vivid blue, and the building is flanked by banners with "CSI Club Southport" on a low wall.

A sports facility with a blue artificial turf field in the centre, surrounded by a tall black fence. On the left, there is a grassy area with tall floodlights. On the right, a modern building with a staircase leading to an upper level. A concrete path runs from the foreground towards the building. Trees line the background, providing a natural border to the facility.

A bright blue artificial turf sports field is visible through a netted barrier. In the foreground, there is a railing and a small section of blue matting on a grey floor. The background features trees and some buildings, with a clear view of the horizon. The ceiling is a flat, grey structure with panels.

A bright blue hockey field dominates the foreground, with a goalpost visible on the left. In the background, there is a large building with a modern design, featuring multiple levels and glass railings. To the left, dense green trees form a natural border. Tall floodlights are positioned around the field. The sky is clear and blue.

View from inside a sports facility overlooking a bright blue hockey field. In the foreground, a bench with metal slats is visible. To the left, a door marked "Tech Bench" is seen. The background shows the field with white lines, surrounded by trees and a few buildings. The ceiling is white with some structural elements visible.

A blue hockey field is in the centre, surrounded by a low grey wall. Two goalposts are visible at each end of the field. Tall floodlights are positioned around the perimeter. In the background, there are trees lining the edge of the field. The foreground features a beige and grey paved area with a green hose coiled on the left side. Signs are attached to the wall, and a yellow barrier is visible near the centre.

A sports facility with a two-level structure on the left, featuring a perforated yellow facade and glass railings. The lower level has a dark wall with a bench and a fire extinguisher. In the foreground, there is a concrete area with a ramp and steps. On the right, a blue sports field is visible, bordered by a low wall with yellow barriers. In the background, there are grassy areas and trees, with tall floodlights towering above.

A bright blue hockey field is in the centre, surrounded by a low grey wall. On the left, a tall metal fence and a yellow caution sign are visible. In the background, there are trees and several floodlights. A sign on the wall in the foreground lists spectator guidelines. The ground is a mix of concrete and gravel.

A blue sports field with a white centre line running vertically. Surrounding the field are tall floodlights and a perimeter fence with various advertisements. In the background, there are trees lining the edge of the field. The sky is filled with clouds.

A blue hockey field with a lighter blue border. On the left, a tall black fence runs alongside the field. In the background, a building with the sign "Gold Coast Hockey Centre" is visible. Trees line the horizon, and there are several tall floodlights around the field. A small goal is positioned near the centre of the image. The sky is mostly clear with a few clouds.

A sports facility with a low, rectangular building in the centre, featuring a flat roof and dark exterior. In front of the building is a concrete area bordered by a black metal fence. The foreground has a grassy field with patches of brown. On either side of the building, there are tall light poles and netted fencing. Trees are visible in the background on the right. The sky is partly cloudy with blue patches.

A grassy sports field with a slightly patchy surface in the foreground. In the middle, there is a fenced area with a low building, possibly a clubhouse or sports facility, featuring a covered seating area. The background has tall light poles and trees lining the perimeter. The sky is partly cloudy with patches of blue visible.

A grassy sports field with a goal in the centre background, surrounded by a fence. Tall floodlights are positioned on the left and right sides. Behind the fence, there are trees and some buildings visible. The grass has patches of wear, and the area is open and spacious.

A grassy sports field with patches of brown and green grass. Two tall floodlights are positioned on the left and right sides. In the background, there is a line of trees and a fence, with a few vehicles visible behind the fence. The sky is partly cloudy.

On the left, a building with vertical wooden slats and a blue water fountain is adjacent to a concrete path. A blue bench and a pool are visible further along the path. On the right, a grassy field is enclosed by a black chain-link fence with a sign attached. Trees and a sports field with goalposts are in the background. The ground is a mix of grass and concrete, and the building has a flat roof.

A sports facility with a covered area featuring a long metal bench and hooks on a corrugated wall. The floor is concrete, and the ceiling has fluorescent lights. On the left, there's a blue-topped bench and a small window. In the background, a grassy field is visible, enclosed by a chain-link fence. Tall floodlights and trees are seen in the distance.

A grassy sports field is surrounded by a black chain-link fence with a gate in the centre. On the left, there's a green rubbish bin next to the fence. On the right, a sign is attached to the fence. Tall floodlights are visible around the field, and trees line the background. The foreground features a concrete path with a yellow line near the edge.

A covered outdoor area with a concrete floor and a grey ceiling featuring fluorescent lights. On the left, there are metal benches along a wall with small rectangular windows. The area leads to a corridor on the right, with doors and a bright pink chair visible inside. The corridor has a mix of brown and green flooring. In the background, there are steps leading to a blue structure, and a person is visible near the entrance.

A corridor with grey brick walls and a speckled floor. On the left, doors labelled "Change Room 4" and "Change Room 1" are visible, with a sign for a defibrillator box. On the right, doors labelled "Change Room 3" and "Change Room 2" are present. A bright pink bench with wheels is positioned against the right wall. The ceiling has exposed metal cable trays and fluorescent lights. At the end of the corridor, there is an open doorway leading to an outdoor area with a blue surface.

A locker room with grey speckled flooring and white walls. On the left, there are wooden benches with hooks and notice boards above them. In the centre, an open doorway leads to a washroom area with sinks and mirrors. On the right, more benches line the walls, with small windows above. The ceiling has fluorescent lights and exposed ductwork. A dark bench is positioned in the foreground.

A changing room with a speckled grey floor and white ceiling. On the right, there is a long wooden bench against a dark brick wall with small windows above. Several hooks are mounted on the wall. In the centre, two white sinks with mirrors are visible. On the left, there are toilet cubicles with wooden doors, one slightly open, revealing a toilet. The ceiling has recessed lighting, and a purple mat is on the floor near the bench.

A public restroom with multiple stalls. On the right, a toilet is visible in a stall with a green door and a metal grab bar. The floor is speckled grey, and the ceiling is white with recessed lighting. On the left, a white curtain is partially visible. The partitions between stalls are a mix of green and beige. The walls are white, and there is a black waste bin next to the toilet.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Trained staff in disability awareness

• Ask all visitors if there are any specific needs to be met

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Have Braille and tactile signage on all information and paths of travel

• Provide information in large print

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have an appropriate area for toileting an assistance dog

• Have audio enabled lifts

• Have raised tactile buttons in our lifts

• Have handrails on all our stairways

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Caption all entertainment (TVs, live shows, performances)

• Have TVs with captioning option

• Have visual alerts for emergencies (Include flashing light)

• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have accessible seating areas in theatrette

• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have wheelchair accessible picnic tables

• Have wheelchair access to amusements and activities

• Have a wheelchair/scooter charging station (power point) in an accessible location

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Lift to the first Floor

PHYSICAL - HIGH SUPPORT NEEDS

• Have a bathroom which is fully accessible.

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator