Coolum Aquatic Centre

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Physical - High support needs
Allergies and Intolerances

A dimly lit street scene at dusk with a zebra crossing in the foreground. On the right, there's a building with illuminated windows and several tall trees. A streetlamp casts a warm glow over the pavement. On the left, a fence with banners lines the road, and trees are visible in the background. The road curves slightly, leading into the distance under a deep blue sky.

A nearly empty car park with a single white SUV parked on the left. Trees line the parking area, and a building with a corrugated roof is visible in the background. A pedestrian crossing and a yellow road sign are on the right, with a fenced grassy field beyond. The ground is paved, and streetlights are on, suggesting early morning or evening.

A parking area with two cars on the right. In the centre, a tree is illuminated by a streetlamp, casting a warm glow. Yellow directional arrows are painted on the ground. On the left, a building with a flat roof and lit windows is visible, with a small grassy area and a footpath leading to it. The sky is dusky, suggesting early evening.

A nearly empty car park with marked spaces. On the left, a dark-coloured car is parked next to a building with a sloped roof and solar panels. Trees line the background, illuminated by streetlights casting a warm glow. On the right, a white car is parked near more trees. The ground is asphalt with some scattered leaves, and a concrete kerb with a yellow line is visible in the foreground.

A pathway with a light-coloured concrete surface runs between a building on the left and a row of plants on the right. The building has a light green brick wall with a large banner showing a swimming lesson. Above, there are windows and a metal roof with lights. A white railing lines the path, and there are trees in the background.

A concrete ramp with white metal railings on both sides leads to a building entrance. On the right, there's a light green brick wall. On the left, there are trees and a parked car partially visible. The ceiling above the ramp is covered with a transparent roof, and fluorescent lights illuminate the area.

Entrance to a building with a corrugated metal roof and yellow steps leading up to glass doors. A signboard at the bottom of the steps reads "OPEN." Palm trees and greenery are on both sides, with a green bin on the left. A "BUS ZONE" sign is on the right. The building has large windows and a light green exterior. The ground is a mix of concrete and grass.

A building entrance with a set of bright yellow steps leading up to glass doors. The steps are flanked by white railings. On the left, there's a small palm tree and a green bin. On the right, a large plant and a banner featuring a person in water. Above, a corrugated metal roof with fluorescent lights. A sign at the bottom of the steps advertises ice cream.

A set of glass doors with white frames, one open on the left. The doors have various signs, including "No Smoking" and "No Glassware." Behind the doors, a corridor with blue walls and a mannequin wearing a swimsuit and red cap on the right. A notice board with blue background is visible through the open door. The floor is concrete with textured mats near the entrance, and the ceiling is corrugated metal.

On the right, there's a glass display with a mannequin wearing a patterned swimsuit and pink caps. On the left, a white fence with signs leads to a pool area. The floor is concrete, and the ceiling has exposed beams and lights. In the background, there are more signs and a blue wall with a door.

A covered outdoor area with a concrete floor and a corrugated metal ceiling. On the left, a notice board is mounted on a blue wall. In the centre, a white gate leads to a pool area with a black umbrella and clothing rack. On the right, a shop window displays mannequins in swimwear. A sign for Peters ice cream is visible below the window. In the background, there are trees and a grassy area.

A shop area with a display stand in the centre featuring swimwear and accessories, including fins and goggles. Above the stand is a Zoggs fins sizing chart. To the right, a counter displays various items, including a jar and a decorative owl. Behind the counter, shelves hold colourful swimwear and a fridge with drinks. On the left, there's a bin and a freezer with a Peppa Pig design. The floor is concrete, and the ceiling has exposed beams.

A small café counter with a coffee machine on the left, a computer monitor in the centre, and various snacks and drinks displayed on the counter. Behind the counter, there are shelves with condiments and a refrigerator. To the right, a vending machine and a display stand with snacks are visible. A sign on a pillar reads, "DIRECT PARENT SUPERVISION IS THE ONLY SUPERVISION." The walls are light blue, and the counter is dark blue.

A small café or snack bar with a counter on the left displaying containers of mixed lollies and a box of sweets. Behind the counter, there is a coffee machine, a cash register, and a tablet. On the right, a mini fridge contains milk and other items. The wall is white with a fan mounted on it, and there are various notices and a sink. The floor is concrete, and the ceiling is made of corrugated metal.

A covered outdoor area with a concrete floor. On the right, there's a display rack with swimming goggles and accessories labelled "Zoggs". Nearby, a counter with more items and a menu board. In the middle, tables and chairs are arranged for seating. On the left, a swimming pool is visible with water play features and trees in the background. The ceiling is metal with fluorescent lights.

Under a covered area, there are several green tables with white plastic chairs on artificial grass. To the right, a swimming pool with marked lanes is visible, surrounded by a concrete path. Signs indicate "Lane Closed" and "Slow Lane". In the background, there are trees and a grassy area with a few palm trees. The ceiling is a simple flat structure supported by metal poles.

A public restroom entrance with a blue brick wall. On the left, a plaque is mounted above a sign indicating facilities for toilets, showers, and baby changing. The open door reveals a white interior with a sink, a chair, and a baby changing station. To the right, a sign displays "Parent Supervision Rules" next to a hallway with light-coloured brick walls. The floor is concrete, and a black mat is placed at the entrance.

A spacious, accessible bathroom with white tiled walls and a grey floor. On the left, there's a toilet with support rails. In the centre, a shower area with a foldable bench and additional rails. On the right, a baby changing station is mounted on the wall above a bin. A sink with a lever tap is near the door, which is partially open. A black non-slip mat is on the floor.

An outdoor swimming pool with clear blue water is surrounded by a concrete deck. On the right, there are several large white reels and a black umbrella against a blue wall. Signs with instructions are placed around the pool. In the background, there are tall trees and a fence. The ceiling is a metal structure extending from the top left corner. The area is well-lit with tall lights.

An outdoor swimming pool with multiple lanes, surrounded by a tiled deck. On the left, a sign reads "PLEASE SUPERVISE CHILDREN AT ALL TIMES." Metal handrails lead into the pool. The background features trees and a lit lamppost. On the right, a concrete area with a couple of people sitting near a building. The pool's depth is marked as 1.2m.

Outdoor swimming pool with clear blue water and lane dividers. On the left, there are steps with a metal handrail leading into the pool. A sign indicates a depth of 1.2 metres. In the background, there is a grassy area with white plastic chairs under a shelter. Trees and a fence line the perimeter. The pool deck is tiled, and there are signs for "Free Play" and safety notices.

An outdoor swimming pool with multiple lanes, bordered by metal railings. The pool is on the right, with clear blue water and lane dividers. On the left, a wet concrete poolside area with chairs and a few people. In the background, there are buildings with lights on, surrounded by trees. The sky is overcast, and a streetlamp is visible near the trees.

An outdoor swimming pool with clear blue water, divided into lanes by blue and white lane markers. On the left, there are metal handrails and a few orange cones on the pool deck. The right side shows more of the pool deck with some chairs and tables. In the background, there are trees and a lit area with more seating. The pool area is illuminated by tall lights, and the sky appears overcast.

An outdoor swimming pool with multiple lanes, each marked by blue and white lane dividers. Starting blocks numbered 2, 3, and 4 are visible in the foreground. The pool is surrounded by a tiled deck. In the background, there are trees and a building with lights on, possibly a changing facility. A few orange cones are placed near the poolside. The scene is set during twilight, with a darkening sky.

An outdoor swimming pool with multiple lanes, surrounded by a tiled deck. Starting blocks are positioned at the pool's edge. On the left, a building with a lit entrance is visible. In the background, there are trees and a few palm trees, with a tall light pole illuminating the area. The pool area is bordered by a concrete path, and there are some chairs and equipment near the poolside.

A transparent, enclosed structure with a flat roof is situated on a grassy area. Inside, there are tables and colourful chairs visible through the clear walls. The entrance on the right has a small blue step and a black mat. Trees surround the building, and the ground is a mix of grass and a concrete path leading to the entrance. The interior is well-lit, and the ceiling has visible lighting fixtures.

Indoor swimming pool with a tiled deck and metal handrails. On the right, there are plastic chairs in various colours and a large reel with a blue cover. The ceiling is corrugated metal with fluorescent lights, and triangular flags hang across the space. The walls are mostly glass, providing an outside view. The floor is tiled with black mats near the pool's edge.

Indoor swimming pool with clear water, surrounded by a brick edge. On the right, a metal handrail leads into the pool. A blue pool cover is rolled up on a metal frame beside the pool. Several plastic chairs in different colours (blue, white, yellow) are lined up against the glass wall in the background. The floor is tiled with black rubber mats placed along the edge. The ceiling is made of corrugated metal with fluorescent lights.

An indoor swimming pool area with a mechanical pool lift chair on the left, positioned on a tiled floor. The pool has a brick edge and clear water. Large windows line the background, showing a view of trees and a fence outside. On the right, there are a few plastic chairs in blue and grey. The ceiling is made of corrugated metal with fluorescent lights.

An indoor swimming pool with clear water, surrounded by a brick edge. On the left, there are orange and blue plastic chairs lined up against a wall with large windows. On the right, white plastic chairs and a long white table are visible. The ceiling is metal with fluorescent lights and green and white triangular flags hanging across. The floor is tiled around the pool area.

A children's water play area with colourful arches in green and blue on the left. In the foreground, a yellow post with a red top. To the right, a covered seating area with white plastic chairs and tables. In the background, a shallow pool with water features and more seating. Trees and a grassy area are visible beyond the play area. The ground is a mix of green, blue, and beige surfaces.

A playground area with colourful, curved water play structures in the centre, featuring green and blue arches. On the left, there's a covered area with a metal roof and a white door. A small yellow water feature is on the ground. In the background, there are trees and a grassy area with a white canopy covering tables and chairs. The ground is a patchwork of green and blue tiles.

A playground area with colourful arches in the centre, set on a multicoloured rubber floor. On the right, there is a covered seating area with tables and chairs, and a digital clock displaying "5:08". On the left, a palm tree and another covered seating area with white tables and chairs are visible. In the background, there are trees and a swimming pool. The area is lit by overhead lights.

A swimming pool area with a shallow children's pool in the foreground, featuring colourful water play structures. To the left, there is a grassy area with trees and a covered seating area with tables and chairs. In the background, a larger swimming pool is visible, with lane dividers and signs. The ground is a mix of concrete and painted surfaces, and a metal-roofed structure is on the right. The scene is lit by overhead lights.

A small building with a corrugated metal roof and large windows, labelled "Coolum Peregian Swim Club". The structure is painted blue and white. Inside, there are visible tables and chairs. To the right, a rolled-up blue hose and a bench are on a paved area. The foreground has a concrete path leading to the entrance, and the background features trees and a fenced area.

A small building with a corrugated metal roof and a sign reading "Coolum Peregian Swim Club" above the entrance. The exterior is painted blue and white, with windows and a door visible. Inside, there are tables and notice boards. The ground is concrete with patches of green. Trees are in the background, and a metal structure is on the left side.

A room with a speckled floor and a white ceiling. On the left, there are cabinets with mannequins and various equipment on top. In the centre, a table with benches is placed on the floor. The right side features large windows and a glass door, revealing an outdoor pool area. The back wall has hanging racks with colourful life vests and other gear. Fluorescent lights illuminate the room.

A room with a speckled floor and a white ceiling. On the left, there are long tables with benches and a person standing near them. A whiteboard and various equipment are against the wall. The right side has a wall with windows above, a pull-up bar, and several CPR mannequins on the floor. Brightly coloured bags and yellow rescue boards are hanging and stacked nearby. The room is well-lit with fluorescent lights.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Ask all visitors if there are any specific needs to be met

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Have handrails on all our stairways

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Have volume controlled phones

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have accessible seating areas in theatrette

• Have an accessible public toilet which is unlocked

• Have a wheelchair/scooter charging station (power point) in an accessible location

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Provide wheelchair access to pool

• Have a pool ramp/hoist enabling entry into pool

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Have 1 accessible car parking space

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas & BBQ)

PHYSICAL - HIGH SUPPORT NEEDS

• Have a Change toilet with an adult change table

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator

• Provide toiletries which are chemical and fragrance free (if requested)