Caloundra Aquatic Centre

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Physical - High support needs
Allergies and Intolerances

A car park with a pedestrian crossing in the foreground. On the left, there are several parked cars, including a red car. On the right, there is a parking space marked for disabled access with a blue symbol and a yellow-striped area next to it. Trees and shrubs line both sides of the car park, providing greenery. In the background, more parked cars and additional trees are visible.

A paved walkway splits into two paths, with a grassy area in the middle. On the left, there is a row of parked red and black cars next to a chain-link fence. Behind the fence, several tall palm trees and a swimming pool are visible. On the right, another chain-link fence runs parallel to the path, with more palm trees and a small tree. The background includes more greenery and a few buildings. The sky is clear and blue.

A single-storey building with a grey and white facade and a sign reading "Caloundra Aquatic Centre" above the entrance. The entrance is flanked by promotional posters. In front of the building, there is a paved pathway leading to the entrance, with a bicycle parked on the left side and another on the right side near a bench and a tree. The building is surrounded by greenery, including trees and bushes, with a power pole on the left side. The road in the foreground has a marked parking area.

A street with a speed bump in the centre and a white SUV parked on the right side. On the left, there are large green trees and a building with a sign and a blue poster. The pavement is visible on both sides of the road, with shadows from the trees cast on the ground. Further down the street, more parked cars and additional trees are visible. The sky is clear and blue.

Entrance to the Caloundra Aquatic Centre. The entrance is flanked by two dark grey pillars with a sign above reading "Sunshine Coast Council Caloundra Aquatic Centre." On the left, a poster for Rackley Swimming with the text "Learn to swim" and opening hours listed below. On the right, a poster for City Aquatics and PWC Swimming Club. The ground is paved, and there is grass with scattered leaves in front of the building. The ceiling inside the entrance is white with fluorescent lighting.

A reception area with a counter in the middle, featuring a glass window and various signs, including "Summer Opening Hours" and "Pool Deck." On the left, there is a gated entrance with signs about child safety and pool rules, along with a large yellow duck cutout. The floor is a mix of wet and dry patches, and the ceiling has fluorescent lights. On the right, there is an open doorway leading outside to a paved area with trees and bushes.

A café counter with a turquoise surface and a black front. On the left, there are boxes of snacks, a hand sanitiser bottle, and a computer monitor. In the middle, there are jars with cookies and a sign advertising a hot drink and cookie deal. On the right, there are stacks of paper cups, a coffee machine, and a refrigerator filled with drinks. The background has a "Pool Deck Café" sign, a ceiling with fans, and fluorescent lights. The floor is carpeted.

A covered area with a sign reading "Caloundra Aquatic Centre" at the top. On the left, there are picnic tables and a view of a swimming pool with lanes. In the middle, there is a rack displaying swimwear and accessories. On the right, there is a counter with a freezer and a sign that says "Keep Watch Around Pools." The floor is concrete, and the ceiling is white with fluorescent lighting. In the background, there are trees and a fence with a gate.

A covered outdoor area with a corrugated metal roof and wooden support beams. In the foreground, there are white picnic tables on a concrete floor. To the right, there are steps with yellow edges leading to a wooden deck with white chairs and a red plant pot. In the background, there is a swimming pool with several white lounge chairs and a banner. Beyond the pool, there are buildings with large windows and a grassy area with a bench and signs.

A covered outdoor seating area with a corrugated metal roof and wooden support beams. In the foreground, there are white picnic tables on a concrete floor. To the right, a raised wooden deck with white plastic chairs and tables is shaded by blue and white umbrellas. In the background, a swimming pool with lane markers is visible, surrounded by a grassy area and trees. A clear plastic curtain hangs from the roof, and a flag stands near the pool.

A white building with three sections. On the left, a closed roller door with a blue bin beside it. In the middle, an open garage with a yellow bin in front. On the right, another open garage with lattice panels and plants. The foreground has a paved driveway, and the background shows a clear blue sky and some greenery.

A public restroom with a baby changing station on the left wall, a stainless steel sink below it, and a paper towel dispenser next to it. In the middle, there is a toilet with a blue seat cover, grab bars, a toilet paper holder, and a waste bin. On the right, there is a shower area with a handheld showerhead, grab bars, a white shower curtain, and a white plastic chair. The floor is tiled in dark grey, and the walls are tiled in light colours. The ceiling has a skylight.

A spacious, accessible bathroom with light green tiled walls and a brown tiled floor. On the left, there is a shower area with a handheld showerhead and a white plastic chair. In the middle, there is a toilet with a blue seat and multiple grab bars around it. On the right, there is a baby changing station mounted on the wall, a paper towel dispenser, and a stainless steel sink with a lever handle.

A swimming pool area with a glass entrance door on the right, displaying "Conditions of Entry" in yellow text. To the left of the door, a colourful sign titled "Your swim journey" outlines different swimming levels. In front of the sign, a smaller board lists "Indoor Pool Rules." Black chairs are placed along the glass wall, and the pool with lane markers is visible through the glass. The floor is concrete, and the ceiling is white with exposed beams.

Indoor swimming pool with a tiled edge and metal handrails leading into the water. The pool is surrounded by a concrete floor with some wet patches. On the right, there are benches with bags and towels. The ceiling is decorated with colourful cartoon characters and has skylights. The left side has large windows showing an outdoor area with trees and grass. The far end of the pool features a vibrant mural with aquatic themes. Several people are swimming in the pool.

Indoor swimming pool with a hoist on the right side. The pool has clear water and a tiled edge. On the left, there is a wet concrete floor with some towels and swimming gear. The ceiling is white with skylights and decorated with aquatic-themed banners. The background shows large windows with views of greenery and outdoor seating. There are also colourful bins and a mural on the far right wall.

Indoor swimming pool with a tiled floor and a ceiling featuring skylights. The left side has a bench and a colourful mural with sea creatures and a pirate theme. The right side has large windows showing an outdoor area with greenery and a playground. Several people are in the pool, and there are poolside chairs and equipment. The foreground has metal handrails leading into the pool. Triangular flags hang from the ceiling.

An outdoor swimming pool area with two pools. The pool on the right is smaller and has a rocky edge, while the pool on the left is larger and covered with a transparent roof. The ground around the pools is paved with a mix of green and beige surfaces, marked with yellow lines and warning signs. In the background, there are tall light poles, grassy areas, palm trees, and a few benches. A person is standing near the pool on the right, and some white lounge chairs are visible.

Outdoor swimming pool with clear blue water. On the left, there is a white fence, a palm tree, and several white sun loungers on a grassy area. In the middle, the pool is bordered by a brick edge and a metal handrail leading into the water. On the right, there is a covered area with a white roof and signs indicating "Walking & Gentle Exercise." The ground around the pool is a mix of concrete and textured surfaces.

An outdoor swimming pool with multiple lanes, each separated by floating lane markers. On the left, there is a covered walkway with signs indicating "Walking & Gentle Exercise" and "Shallow Water 0.9m." The middle of the image shows the pool with blue water and lane dividers in red, yellow, and white. On the right, there is a pool lift and shaded seating area. In the background, there are trees and a clear blue sky. The floor around the pool is a mix of concrete and non-slip surfaces.

A swimming pool with multiple lanes separated by floating lane markers in red, yellow, and blue. On the left, there is a white pool lift labelled "PELICAN" with a control panel and a hanging document. The pool area is surrounded by a covered walkway with transparent roofing. In the background, there are trees and a building with large windows. The floor around the pool is a light grey concrete surface.

An outdoor swimming pool with multiple lanes, each separated by red and yellow lane dividers. On the left, a large clock is mounted on a column under a white canopy. The pool deck is concrete, with a metal handrail leading into the water. On the right, several signs provide information about lap swimming and exercise. In the background, there are trees, a small building, and a grassy area with palm trees. The sky is clear and blue.

Concrete bleachers with metal seating and yellow-painted steps in the centre. A blue shade cloth is stretched overhead, supported by white metal poles. A chain-link fence is behind the bleachers, with a building and some trees visible in the background. The ground in front of the bleachers is paved with concrete.

Three white and blue benches are positioned on a grassy area in the foreground. Behind the benches, there is a swimming pool with lane dividers and a few people lounging on poolside chairs. Palm trees and other greenery are visible in the background, along with several tall light poles. A yellow rubbish bin is on the left side near a pole, and a white fence is on the right side. The ground around the pool is paved.

An outdoor swimming pool with multiple lanes, each marked by lane ropes. On the left, there is a concrete walkway with a metal handrail leading into the pool. On the right, there are starting blocks lined up along the pool's edge, with a grassy area and palm trees in the background. A few white lounge chairs are scattered on the grass. In the middle, swimmers are practising in the lanes. The background features a scoreboard and some buildings.

A large outdoor swimming pool with blue water is in the centre, surrounded by a concrete deck. On the left, there are trees and parked cars. In the middle, a person is sitting on a chair near the pool, and there are two white lounge chairs on the grass. On the right, there is a building with a sign that reads "Pelican Waters Caloundra Swimming." The background features more trees and some buildings. The foreground has a well-maintained grassy area.

Outdoor swimming pool with lanes in the centre, surrounded by a concrete deck. On the left, there is a grassy area with several white lounge chairs and tall light poles. In the background, there are palm trees and parked cars. On the right, there are more lounge chairs, a shower area, and a building with a shaded area. The pool has lane dividers and a few people swimming. The sky is clear and blue.

An outdoor swimming pool with multiple lanes, each marked by lane ropes. Starting blocks are positioned at the near end of the pool. On the left, there is a grassy area with trees and a shaded seating area. On the right, there are white lounge chairs on a grassy strip. In the background, there are buildings, including a structure with a sign that reads "Swim Club," and tall light poles surrounding the pool area. The pool deck is concrete.

A poolside café with a counter on the right displaying a blender, jars of snacks, and a sign reading "POOL DECK CAFÉ." On the left, there are ice cream freezers with "Peters" branding and a display of ice cream options. In the middle, a gate with signs, including one that says "KEEP WATCH" and another with a cartoon duck and pool rules. Beyond the gate, there are blue shade sails, palm trees, and a white picket fence. The floor is carpeted, and the ceiling is white.

A swimming pool with a blue shade sail overhead. The pool has a rock feature on the left side and a small water slide. There are palm trees and lush greenery surrounding the pool area. On the right, there is a paved walkway with starfish designs leading to some white lounge chairs. In the background, there are more palm trees and a fenced area with additional facilities. The pool water is clear, and there are a few people in the pool.

A shallow outdoor pool with a blue shade sail overhead. On the left, there is a fenced area with a sign that reads "City Sport" and a white gate. The pool has a small slide attached to a rock structure in the middle. There are a few children playing in the water. The ground around the pool is a mix of concrete and brick paving. In the background, there are more fenced areas, a grassy lawn, and some buildings with white roofs.

A swimming pool area with a blue shade cloth overhead. On the right, a child is sitting at the top of a blue slide attached to a rock formation. In the middle, the pool water is clear with a small fountain feature. On the left, there are white lounge chairs on a paved area, surrounded by lush green trees and plants. In the background, there is a white fence and a building with a covered patio area.

White metal fence with a gate in the centre. On the left, a "Staff Only" sign is attached to the fence. On the right, a sign warns of shallow water (0.3m) and no diving. Behind the fence, a shaded area with a white umbrella and seating is visible. The ground is a mix of concrete and grass, with a small orange traffic cone near the right side. The ceiling is covered by a canopy.

A white corrugated metal building with a yellow sign on the left reading "city training zone" above a closed roller door. To the right of the roller door is a blue and white sign for the Pelican Waters Caloundra Swimming Club. An open door is next to the sign, with a yellow bin and a tall potted plant beside it. Two small windows are on the right side of the building. The ground is concrete with a patch of grass in front.

A gym with various exercise equipment. On the left, there is a cable machine, a small sink, and a hanging resistance band. In the middle, there are several weight machines, including a leg extension machine and a chest press machine. On the right, a person is using an abdominal crunch machine. The background features more gym equipment, including treadmills and exercise balls. The floor is carpeted in dark blue, and the ceiling is lined with metallic insulation and fluorescent lights.

A gym interior with various exercise machines and equipment. On the left, there are weight machines and benches. In the middle, a person in colourful workout attire stands near a machine. On the right, there are more machines, a white counter with posters, and large windows showing an outdoor view. The floor is carpeted in dark blue, and the ceiling is metallic with exposed beams and fluorescent lights.

A gym with various exercise equipment. On the left, there are several treadmills and rowing machines lined up against the wall, with a television mounted above them. In the middle, a person is using a lat pulldown machine, facing away from the camera. On the right, there are weight machines and benches. The floor is carpeted in blue, and the ceiling is metallic with exposed beams and fluorescent lights. The walls have windows and air conditioning units.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Employ people with disability

• Trained staff in disability awareness

• Ask all visitors if there are any specific needs to be met

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide information in large print

• Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have an appropriate area for toileting an assistance dog

• Have handrails on all our stairways

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Caption all entertainment (TVs, live shows, performances)

• Have TVs with captioning option

• Have volume controlled phones

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have wheelchair accessible picnic tables

• Provide portable hoist

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Provide valet parking

• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Provide wheelchair access to pool

• Provide wheelchair access to gym

• Have a pool ramp/hoist enabling entry into pool

• Provide a low height counter suitable for a person using a wheelchair or a person of small stature

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• 2 accessible car parking spaces

PHYSICAL - HIGH SUPPORT NEEDS

• Have a Changing Places or Lift & Change toilet with a hoist and adult change table

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator