• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
• Opening hours - 8:30am to 5:00pm Monday to Friday excluding public holidays.