GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
• Opening hours - 8:30am to 5:00pm Monday to Friday excluding public holidays.
COMMUNICATION
• Use Plain English / easy read signage and information (includes menus and emergency information)
• Provide clear, concise internal and external directional signage throughout your facility.
VISION
• Have handrails on all our stairways
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
HEARING
• Have visual alerts for emergencies (Include flashing light)
PHYSICAL - MOBILITY
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
• Signed car parking available - be aware of time limits.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have an accessible public toilet which is unlocked
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Step free access into the Caboolture Admin Centre.
• Have a wheelchair accessible toilet
• Wheelchair accessible transport options available in the general vicinity.
• Easy, step free pathways (clear of obstructions) to indoor and outdoor areas.










































