I’m a local Disability Support Worker. I heard about Cérge and
wanted to see how it would work for some participants within our
organisation. I was really keen to see if having a business know
what the person may need before we arrive would streamline the
process and remove any awkwardness and waiting.
I was excited to see the different venues available from cafes to
tourist type of venues to local supermarkets. I was keen to pick an
“everyday” type of business as I know this would help a lot of
people if they could be independant to shop alone or with
support but driving the experience themselves. That would be
very impactful for them.

When I arrived Donna showed me where the toilet was located. A
nice added extra to customer service because we all know as a
parent someone is going to need the toilet as soon as we arrive
somewhere.
Kate greeted me out front and showed me through the store. A
fabulous store and so many yummy items!
I listed that I needed bread and milk. I was shown to these
locations whilst also being shown other areas and staff who
service those areas. It was a wonderful tour and I didn’t expect
such amazing service. Obviously I wouldn’t need this all the time
but for my first time and planning for possibly taking participants I
was very happy.
I noticed how clean and spacious the store was which would be
fabulous for my clients who have walking aids. Not to mention if
they are immunosuppressed

I was told by Kate that if I had a participant who had sensory
issues, to put it into the app and the music and lights can be
turned down.
What!!!
That is incredible and truly felt so inclusive! Nothing was too much
trouble. It felt like everyone was welcome, which doesn’t always
happen.
If I had participant in a wheelchair, i can mention in the Cérge app
they said they can make sure aisles would not be obstructed. I’m
so blown away :) this two way communication is world first and so
unbelievable.
The staff at Forest Glen IGA were very helpful and informative.
This is just fabulous for when I am pre planning a visit to anywhere
that uses Cerge with a participant to be able to make sure their
needs are met.

My daughter is ASD and can be so over stimulated in
environments like this.
Oh wow, they could help us.
I would be able to share the Visual Story to prepare her and then
use the app to let staff know how we were travelling.

Funny how as parents we just trudge along doing everything and
sometimes don’t ever consider how life could be a bit easier.
If I could shop with my daughter with some back up angels that
changes my life!
Wow.
YES!