Terry White Chemmart

Heidi greeted me with a huge wave as I arrived and I felt a sigh of relief leave my body. It was like I was running into an old friend. 

She smiled and grabbed the medications I required.

She faced me whilst talking which was my request so that I could lip read. She asked me to teach her some signs and I did, even though I’m a bit rusty myself hehe! Not everyone signs and not everyone lip reads either.

I was so scared, I felt a bit raw and vulnerable walking in. I didn’t want a fuss or to feel like a bother like I have so many times before. It was a lot of trust to put into the Cérge app and I wasn’t sure it would truly help. I have to say though I am very surprised. I left Amcal Wilsonton feeling like my friend had just served me and honestly, truly cared.

What a difference.

It’s one of those things, I didn’t know how much I missed feeling “normal”, how much I craved just feeling like a regular customer who is heard and seen.

Thank you Cérge, thank you Amcal Wilsonton, I’m telling all my friends!

Incredible.