Whitlam Leisure Centre

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Allergies and Intolerances
  • Accessible Customer Service
  • Store image
  • A white HI-ACE van is parked in one of the accessible car parks at Whitlam Leisure Centre, as marked by the accessible parking sign painted in blue and white. On its left side is an accessible parking sign only for persons with a mobility disability and an arrow pointing in the direction of the van. Two yellow bollards are erected in the space connected to the pathway leading to a pedestrian lane.
  • Walking past an accessible parking space from the previous leads to a pedestrian lane and to a large tree at the focal point with abundant foliage giving ample shade. In the car park are a number of cars and tall trees scattered in the area providing enough shade for guests after getting out of their cars. Skyscrapers at the back of the venue can be seen from this position.
  • A zebra crossing leading to the smooth, concrete, blue pathway to the entrance of Whitlam Leisure Centre. At the boundary of the grey pathway are flag poles, flags, and grey bollards. There are also lamp posts assigned to opposite sides of this wide pathway. A large tree inside the black fence and pool provides great shade to the pathway.
  • A smooth blue concrete pathway leading to Whitlam Leisure Centre. The venue is a low-set building with grey, white, and blue painting. The upper wall of the front face of the building shows the name of the venue and its logo. On the left is a 50-meter external pool secured by a black fence, while on the right is a public changing place facility by Placeable Solutions. The entry point to the facility is through a black gate.
  • A closer look at the public changing place facility by Placeable Solutions. The right side of the black gate is opened and a square, dirty white, concrete pathway is placed in front of the facility. The facility has a dark blue door with accessible icons.
  • Inside the accessible bathroom at Whitlam Leisure Centre is a hoist, a dark blue cushioned adult change table, a toilet, and a shower with a sky blue privacy curtain. Beside the toilet bowl is a white rubbish bin. The back wall is painted grey, while the left and right are smooth white walls. Near the entrance, to the left, is a wash basin.
  • The image shows the view inside Whitlam Leisure Centre after passing through the entrance and exit doors which are separated by metal stanchions. There is a curved blue reception (with low counter accessibility) with a poster containing Welcome To Whitlam Leisure Centre. In front of the reception desk are stanchions and lane ropes for the queuing guests and members. This area has a grey brick wall, white ceiling, and grey, tiled floors with zigzag lines
  • On the reception desk are staff of Whitlam Leisure Centre wearing black polo shirts immersed in their computers. There is a small retail product section displayed on the wall to their back, a television, and a fan mounted to this wall. On the right side of the reception desk is the brand icon of Cérge with a QR code.
  • Next to the curvy reception tables is a thigh-light counter table with tall white bar stools. Heading towards the right from the reception desk are the Health Club and Swell Café. Different wall paintings and posters displayed near the wall can be seen opposite the reception area as well as black chairs and tables.
  • View when standing in the seating area containing black chairs and tables opposite of the reception desk. This image includes the peripheral part of the Swell Café with a low ramp-style entry point. The ramp has black metal handrails, and against it is a medium-sized potted plant and black chairs.
  • Low-ramp style entrance to the Swell Café. The café is a bit elevated from the ground floor and can be distinguished by its black and white tables & chairs and its walnut wooden floor. On the left side of the café are glass walls and doors which give a natural light coming from the outside.
  • The image shows the Swell Café and Health Club. Just below the low-ramp style entrance of the cafe are several black chairs against the handrails. Heading straight after turning right from the reception desk is the Health Club, which can be identified by its white reception desk and blue wall. It has glass doors that allow guests to see other guests enjoying the Health Club facility.
  • Adults and children are enjoying their bonding time at the children’s pool. Aside from the mushroom fountain, there are metal tubes spurting a standard flow of water on the edges of the pool. A no-diving sign is also placed to caution all the guests. Visible further to the back of the image is a digital clock and a white hoist sling for lifting persons with mobility disabilities.
  • The Aquatic Centre at Whitlam Leisure Centre has a domed roof with solid light blue steel archways and a light grey ceiling. Large air conditioning blue tubes composed the main structural frame of the ceiling. Approximately half of the roof allows natural lighting as a giant skylight. There is a children's, step-free entrance pool featuring a yellow mushroom fountain. Before entering the pool, guests could see the signboards for caution.
  • An aquatic wheelchair settled near the children’s pool. Black chairs are scattered around the pool for bags. At the end of the pools are glass walls that show the external pool area.
  • The image shows the 8-lane 25m lap pool on the left side while the jacuzzi can be found on the right side, separated by the hip-length glass walls. The lanes are separated by white, red, and blue floating lane ropes. Small triangular flags placed horizontally in the pool area can be seen hanging 5 meters from the water's surface. On the red elevated section, the right side of the pool, are triangular white signboards cautioning swimmers that no diving is allowed.
  • A closer look at the 8-lane 25m lap pool. Near the pool are metal-looking grey mats, which serve as passage when moving around the Aquatic centre. There are also several layers of concrete bench ready that can accommodate more than 50 people. There is a pool ladder adjacent to the elevated section with no-diving signboards.
  • View of another end of the 8-lane 25m lap pool. The elevated section on the edge of the pool is made of blue tiles on the side, while on the top are diamond and triangular designs. Beside the pool ladder is a small white platform and metal handrail.
  • White pool hoist with blue seating chair at the 8-lane 25m lap pool. Near it is a yellow oblong floating platform used by lifeguards when saving someone. Long benches are placed against the glass walls for bags and other personal belongings.
  • The seating area outside the Swell Café is near the children’s pool at the Aquatic centre in Whitlam Leisure Centre. The left side of the café is a brick wall and the door which can only be accessed by staff members. The ceiling is painted with grey and red paint with peculiar fluorescent sizes.
  • Entrance ramp with black smooth pathway, black handrails, and pale brown bricks leading to the red and blue locker cabinets and another seating area with mahogany table tops with metal frames and black chairs. A number of black chairs are designated slightly lower the ramp. The walls next to the Swell Café are made of bricks.
  • Change rooms at Whitlam Leisure Centre can be distinguished by the large brown block with black posts at the entrance. The ceiling is white, while the walls are made of bricks. Two white accessible change rooms opposite each other can be utilized by persons with mobility disabilities. A smoking sign and a CCTV sign are placed on the brick wall
  • Left of the narrow corridor leading to the fitness facility is made of a white brick wall, while on the opposite side are glass walls and gym balls arranged in two layers of metal platforms. The first machines that guests could see were treadmills. The room is well-lit by square lights at the ceilings.
  • Moving beyond the reception and to the right is a modern, recently renovated fitness facility that includes Cardio equipment, a weight training area, a group exercise studio, and a spin studio. The health club reception desk has an alcohol dispenser and varying flyers mounted on the desk.
  • The weight training area, a group exercise studio, and a spin studio at Whitlam Leisure Centre. A large, black rectangular block is placed in the center right after the stand fan. Weight-lifting equipment is arranged against the walls
  • Open, sliding, fire double doors. On the right of these doors is a wall with a class schedule for Bruins Liverpool Skills and Development basketball training and black chairs. There are also a number of chairs settled against the walls at the end of the corridor.
  • Opposite the Swell Cafe and adjacent to the Health Club are the Stadium and Gymnastics center and Toilet and Change room facilities. Guests can be guided by the infographics attached to the walls with locations and arrows pointing to which direction they should go. In this corridor is a fire safety door.
  • In between the separate toilet rooms for males and females is a photograph of a woman wearing swimming goggles and a swimming cap. Outside the male toilet room is a small rubbish bin. On the left side of the toilet section are black chairs for guests to sit on while waiting for their turn.
  • Entrance to the Stadium at Whitlam Leisure Centre. The double door on the left side is open, while the double door with a blurry portion on the right is not. Seen through the open door is the polished timber flooring, with a brown ceiling with dark beams, including fluorescent lig
  • The Stadium is two basketball courts in size and has highly polished timber flooring, with a brown ceiling with dark beams including fluorescent lights. Underneath the basketball rings are football nets. Scattered on the other side of the basketball court are white chairs. The lower part of the walls are made of black bricks. The second floor with handrails can be accessed by a metal ladder.
  • Corridor leading towards Whitlam Gymnastics. The walls are clean and are painted by white. Above the first open door is the signboard containing Frank Oliveri Room, and on the next door is a fire distinguisher mounted on the lower part of the wall. There are large blue mats inside the Gymnasium.
  • The gymnasium also has timber flooring but is featured by the large blue mats and other soft equipment used for gymnastics. There are obstacle platforms and pole vault platforms. The ceiling is white with subtle lighting. The inside of the gymnasium is full of varying colors, which makes the place alive and vibrant.
  • Corridor leading to the Wellness studio. Similar to the other floors of the different kinds of amenities inside the Whitlam Leisure Centre, this also has a grey tiled floor with zigzag lines as a design. A number of black chairs and locker cabinets are placed on the sides of this corridor.
  • Store image
  • Store image

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Ask all visitors if there are any specific needs to be met
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility

VISION

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.

HEARING

• Have volume controlled phones
• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have an accessible public toilet which is unlocked
• Have wheelchair access to amusements and activities
• Have a wheelchair/scooter charging station (power point) in an accessible location
• Have wheelchair accessible transport options available in the general vicinity
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to pool
• Provide wheelchair access to gym
• Have a pool ramp/hoist enabling entry into pool
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• 8 x Accessible Car Spaces
• Changing Places Facility

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator
• Provide toiletries which are chemical and fragrance free (if requested)

ACCESSIBLE CUSTOMER SERVICE

• Welcome upon arrival
• Support with Accessible Equipment