White's IGA Mt Coolum

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances
Accessible Customer Service

White's IGA Mt Coolum is set within a community shopping village with carparking directly adjoining the store. A pedestrian crossing connects to other shops in the village and provides a step free access from the car park into the store. There is one accessible car space positioned directly out the front of the store entrance. The store is readily identifiable from David Low Way.

This section of the grocery store is where you will find cold drinks and snacks. There are also fruits and vegetables with signage on the wall stating, “Fresh & Local”. A rectangular stand in the middle of this section offers different fruits such as grapes, pineapples, apples, oranges, watermelons and more. Plants placed in a wooden plant pot can be seen at the sides of the fruit section. Display of chilled and frozen goods can be found on the left side of this section.

The left side of this section is the extension of the fruit rack and next to it is where you can buy gourmet, specialty and artisan goods. A long display rack is on the right with dried pasta, pasta sauce, and other items like nuts. At the end of the aisle, a chiller is placed where you will find yoghurt and other chilled products. Half of the aisle floor is brown that designates the fruit and vegetable section while white on the other side indicates a completely different section of the shop.

This is a closer view of the divided sections of the fruit and vegetable section and the pasta aisle. Half of the aisle floor is brown that designates the fruit and vegetable section while white on the other side indicates a different section of the store which is the pasta aisle. At the right side, which is the pasta aisle, with different brands of pasta sauce, dried pasta and other ingredients used in cooking pasta.

This is the corner section of the grocery store where a variety of chilled products are placed in a walk-in cold storage and chillers. The floor color is white and the walls in this section are painted grey.

At the left side of this grocery section, there are a variety of drinks such as wine, soda, energy drinks, sports drinks and bottled mineral water. The opposite display rack has the items needed in the party like picnicwares, party hats and decorations. The aisle of this section seems pleasant and clean because of the white and tidy floor.

This payment section of the grocery store offers three available white counters. There is a selection of bread items on display to the right with signage above stating “Night Buns”, “Bake for More” and “Food You Knead”. The plastic shopping bags are also available in each counter that has a reminder to the customer: “I choose. Re-use”. Two more counters are available at the other side of this section with a range of gum and lollies on display.

A section of the grocery store where there are designated counters for payment. Round stickers on the floor with arrows on them signifying the customer’s way to the counter. There are random items in the middle of the brown aisle including big plants in wooden display pots. There is a poster on the top window that says “Please wait here to be served”.

A man carrying a black car on his shoulder in a store, a Cérge character at the side.

A woman in a mask stands with a Cérge cartoon cutout in a store.

A woman on crutches posing beside a Cérge cartoon cutout in front of a stone wall.

An elderly person in a scooter holds a small dog beside a Cérge cartoon cutout at a store.

A supermarket aisle with a white tiled floor. On the left, there are shelves stocked with cleaning products and a large black sign with a yellow number 5. In the middle, there are displays of various household items, including light bulbs and batteries. The ceiling is white with rectangular fluorescent lights. On the right, there are shelves filled with toilet paper and paper towels. The background features more aisles and a refrigerated section with glass doors.

A supermarket aisle with a white tiled floor. On the left, there are refrigerated sections with glass doors displaying dairy products and juices. In the middle, there are shelves stocked with various household items, including light bulbs and batteries, and a large freezer labelled "ICE." The ceiling is white with rectangular fluorescent lights. On the right, there are more shelves with cleaning supplies and pet food, with overhead signs numbered 3 and 5 indicating different sections.

A supermarket with a mix of polished wooden and white tiled floors. On the left, there are shelves stocked with various packaged goods and a small wooden display table. In the middle, there is a large island with shelves filled with condiments, snacks, and a wooden barrel. The ceiling has white panels with black track lighting and hanging signs. On the right, there are refrigerated sections with glass doors displaying meats and dairy products, and a sign reading "Butcher Shop."

A supermarket with a mix of polished wooden and white tiled floors. On the left, there are shelves stocked with various packaged goods and a refrigerated section with glass doors displaying frozen items. In the middle, there are wooden display tables filled with snacks, condiments, and beverages, with hanging signs above. The ceiling has white panels with black track lighting. On the right, there are more shelves with fresh produce and a refrigerated section with dairy products.

A supermarket aisle with a white tiled floor and a section of wooden flooring. On the left, there are tall shelves stocked with various snacks, including crisps and nuts, and a refrigerated section with glass doors displaying dairy products. In the middle, there are overhead signs numbered 2, 3, and 4 indicating different sections. The ceiling is white with rectangular fluorescent lights and black track lighting. On the right, there are more shelves filled with canned goods and condiments.

A supermarket with a mix of polished wooden and grey tiled floors. On the left, there are refrigerated sections with glass doors displaying beverages and dairy products. In the middle, there is a large display of fresh fruits, including bananas, apples, and oranges, with hanging signs above. The ceiling has white panels with black track lighting. On the right, there are shelves stocked with various packaged goods and a sign indicating aisle 1.

A supermarket with a mix of polished wooden and grey tiled floors. On the left, there is a black refrigerated unit with drinks and a sign indicating aisle 1. In the middle, there is a large display of Cadbury Dairy Milk chocolates, surrounded by purple decorations and hanging plants, with shelves of pre-packaged meals below. The ceiling has white panels with black track lighting. On the right, there are shelves with baked goods and a flower display in metal buckets.

A supermarket with grey tiled and polished wooden floors. On the left, there is a large display of Cadbury Dairy Milk chocolates, decorated with purple streamers and hanging plants, with shelves of pre-packaged meals below. On the right, there are shelves with various food items, a fire extinguisher, and a sign reading "FOOD." The ceiling has white panels with black track lighting. In the background, there are more aisles, a flower display, and a sign that says "BAKE FOR MORE."

A supermarket with a mix of polished wooden and grey tiled floors. On the left, there are shelves with various packaged goods and a refrigerated section with glass doors displaying beverages. In the middle, there is a large display of Cadbury Dairy Milk chocolates, decorated with purple streamers and hanging plants. The ceiling has white panels with black track lighting. On the right, there are more Cadbury Dairy Milk products and a refrigerated section with pre-packaged meals.

A supermarket with polished wooden floors. On the left, there is a glass entrance door, a red ATM, and a small display of magazines and brochures. In the middle, there are two checkout counters with black and white designs, each with a conveyor belt and shopping bags. The ceiling has white panels with large circular lights. On the right, there are shelves with flowers, a "Flowers To Go" sign, and a display of Cadbury Dairy Milk chocolates.

A supermarket with polished wooden floors. On the left, there is a white wall with a bulletin board and a door. In the middle, there are two checkout counters with various snacks, a display of gift cards, and a sign reading "Thanks for loving your local WHITE'S IGA." The ceiling has white panels with large circular lights. On the right, there is a lottery ticket machine with a colourful display and a window with a view outside. The background features more shelves with snacks and a "Lott" sign.

A supermarket with polished wooden floors. On the left, there are shelves with baked goods and a black wall with the words "FOOD YOU KNEAD." In the middle, there are two checkout counters with various snacks, a display of gift cards, and a sign reading "Thanks for loving your local WHITE'S IGA." The ceiling has white panels with large circular lights. On the right, there is a lottery ticket machine, a red ice cream freezer, and a window with a view outside.

White's IGA Mt Coolum has a red oval-shaped sign with white IGA letters located on the façade. The building design is modern and is painted with grey and brown. There are shopping trolleys available outside the store and an ATM. There are also several parking spaces in front of the building indicated by painted white lines that served as space partitions for each car. There is an accessible car parking space available directly outside the store.

To the left, there are grey poles and a cash machine marked as "DCATM" next to a small shopping cart corral. The path leads to a slightly elevated concrete area where a white storage unit is positioned. On the right side, two large glass doors open into a store labelled "WHITES MT COOLOM", with promotional signs displayed next to them. The floor is a mixture of concrete and tiles with yellow and white lines marking pedestrian crossings.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Employ people with disability

• Trained staff in disability awareness

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• Trained staff in communicating with people with learning or behavioural challenges

VISION

• Have Braille and tactile signage on all information and paths of travel

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Staff are trained in communicating with people who are deaf or have hearing loss

• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have step free access to into our business premise

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Wheelchair accessible toilet within the immediate shopping complex

ALLERGIES AND INTOLERANCES

• Adhere to The Food Authority requirements for allergy management in food preparation

• Store is fitted with a Defibrillator

ACCESSIBLE CUSTOMER SERVICE

• Welcome upon arrival

• Support with inaccessible items

• Support at check out

• Turn down music on request