White's IGA Mooloolah

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances
Accessible Customer Service

A supermarket interior with a wooden floor and a ceiling featuring recessed lighting. On the left, there is a display of fresh produce including bananas, pineapples, and various fruits. In the centre, a scale is visible, and the aisle extends into the distance. On the right, there is a refrigerated section with packaged goods and shelves stocked with various items. The background shows more aisles and shelves filled with products.

A boy with glasses in a red and black polo shirt is standing in a grocery aisle.

A woman in a maroon outfit posing with a Cérge character cutout.

A woman in pink top embraces two children in a grocery checkout area.

A woman in a power wheelchair beside a Cérge character at a store entrance.

A woman with a baby and a young boy stands beside a Cérge cartoon cutout at a store.

A storefront with a sign reading "IGA" and "Open 7 Days" is in the centre. The building has a grey roof and several hanging plants. In front, a white SUV and a white pickup truck are parked on the street. To the right, there's a sign for "Young" on a neighbouring shop. A power pole with wires is on the left. The pavement is visible in the foreground.

A row of shops with a white facade and a sign for IGA is on the left. Hanging plants and small shrubs decorate the front. Several cars are parked along the street, which runs parallel to the shops. On the right, more cars are parked on a grassy verge with trees and bushes in the background. A clear blue sky is overhead, and a power line runs across the scene.

A street scene with shops on both sides. On the left, several cars are parked in front of a row of shops with a covered walkway. On the right, more shops with a similar covered walkway, featuring large potted plants. The road is lined with parked cars and a few utility poles with overhead wires. The background shows trees and greenery. The pavement is a mix of asphalt and brick, and the lighting suggests late afternoon or early morning.

A car park with several vehicles is visible. On the left, there are parked cars and a small garden area with shrubs and a tree. On the right, a large wall with a mural and more parked cars. The middle features a pedestrian crossing and a clear road leading further into the parking area. The background includes trees and a few buildings. The ground is paved, and there are streetlights along the road.

A car park with a designated disabled parking space marked in blue on the ground. A yellow bollard and striped lines are nearby. On the right, a large mural of a steam train is painted on a building wall. In the background, a white car is parked near a small shopping area with an IGA store. Trees and a lamppost are visible on the left, and the ground is paved with concrete.

A spacious supermarket interior with a wooden floor and a light-coloured ceiling featuring recessed lighting. On the left, there are displays of fresh produce, including fruits and vegetables. In the centre, there are tables with baked goods and packaged items. The right side has shelves stocked with various products. A sign indicating the bakery section is visible. The aisles are wide, allowing for easy navigation.

A well-lit supermarket interior with wooden flooring. In the centre, there's a refrigerated display case filled with packaged meats. To the left, a small dining area with a table and chairs is visible, along with shelves of products and decorative plants. On the right, a long refrigerated section displays fresh produce. The ceiling features large circular lights, and the background shows more shelves stocked with various goods.

A supermarket interior with wooden flooring and a light-coloured ceiling featuring spotlights. In the foreground, there are displays of fresh produce, including bananas, apples, and other fruits. To the left, refrigerated shelves hold packaged goods. In the background, more produce displays and a scale are visible. A popcorn sign is on the right, near shelves with various products.

A supermarket interior with wooden flooring and a ceiling featuring circular lights. On the left, there are shelves with various snacks and a popcorn sign. In the centre, displays of fresh produce like fruits and vegetables are visible. On the right, refrigerated sections contain dairy products and eggs. A wicker basket is placed near the shelves, and the area is well-lit with a modern design.

A supermarket interior with a modern design. On the left, shelves are stocked with various packaged goods. In the centre, a wooden table with chairs is adorned with a vase of flowers. Nearby, a decorative cart holds plants and gift bags. The right side features a counter with a coffee machine and a display case, backed by a dark green marble wall. The ceiling is fitted with large circular lights, and the floor is a mix of wood and grey tiles.

A deli section in a supermarket with a long, white counter on the right, featuring a green marble backdrop. Various products and a coffee machine are displayed on the counter. In the middle, a glass display case contains meats and cheeses. On the left, shelves are stocked with packaged goods. In the foreground, a wooden table with wicker chairs is visible. The ceiling is fitted with recessed lighting and a grid pattern.

A supermarket deli counter with a glass display case filled with various meats and prepared foods. Behind the counter, there is a dark green marble wall with a small window and kitchen equipment visible. Above, a sign reads "The Market Deli." To the left, shelves are stocked with packaged goods, and a sign indicates aisle 6. The ceiling is white with recessed lighting, and the floor is light-coloured.

A self-service food counter with a wooden base and glass display, featuring a warning about hot surfaces. Inside, various food items are visible, including packaged goods and baked items. Behind the counter, a black tiled wall with white grout and a sink area with utensils and boxes. On the right, shelves stocked with bread and packaged snacks. The ceiling has recessed lighting, and the floor is light-coloured.

A supermarket interior with wide aisles and overhead signs indicating sections like tea, coffee, and confectionery. Shelves are stocked with various products, including drinks and snacks. In the centre, a wooden barrel is used for display. The floor transitions from grey tiles to wood, and the ceiling features large circular lights. The space is well-organised, with clear signage and neatly arranged products.

A supermarket interior with a long aisle of refrigerated display cases on the left, filled with various frozen products. Above, signs indicate sections like "Chicken" and "Mince." In the centre, a wooden kiosk offers cold pressed juice with a juicer, glasses, and bottles. On the right, a seating area with tables and chairs is visible, along with a counter and decorative plants. The floor is a mix of wood and tile, and the ceiling has circular lights and ventilation panels.

A supermarket aisle with refrigerated sections on both sides. On the left, shelves display various meats, labelled "Pork" and "Sausages," with red "Special" signs. On the right, shelves are stocked with assorted dairy products and ice creams. The floor is wooden, and the ceiling features recessed lighting. At the end of the aisle, more products are visible, with a green plant wall above.

A supermarket aisle with a grey tiled floor and a ceiling with recessed lighting. On the left, there are shelves stocked with various packaged goods and a sign indicating aisle 2, listing categories like health and wellness. On the right, a long row of refrigerated glass doors displays frozen items. The middle of the aisle has a wooden floor section. In the background, more aisles and products are visible, with signs hanging from the ceiling.

A supermarket aisle with shelves on both sides filled with various packaged goods. On the left, there are refrigerated sections with glass doors. Overhead signs indicate different product categories like tea, coffee, and confectionery. The floor is a mix of grey tiles and wood-like panels. The ceiling is fitted with fluorescent lights, and there is greenery along the top of the left wall.

A supermarket aisle with shelves on both sides. On the left, shelves are stocked with snacks, cereals, and various packaged goods. A sign above reads "SUPPORTING LOCAL FARMERS." On the right, shelves display clothing items like socks and slippers, with a sign above saying "WHERE THE LOCAVORES SHOP." The floor is a mix of light and dark wood, and the ceiling has fluorescent lighting. The aisle extends into the distance with more products visible.

A supermarket aisle with shelves on both sides filled with various products. On the left, shelves are stocked with cleaning supplies and garbage bags. In the centre, a display features paper products like tissues. On the right, more shelves hold personal care items. Overhead signs indicate different sections, and the floor is light-coloured. The ceiling has fluorescent lighting, and the background shows more aisles and a section with plants.

A supermarket aisle with shelves on both sides filled with various products. On the left, there are shelves with personal care and household items, including bottles and boxes. On the right, shelves display pet food and cleaning supplies. Overhead signs indicate sections like "Personal Care" and "Pet Accessories." The floor is light grey, and the ceiling has fluorescent lighting. In the background, refrigerated sections are visible.

A supermarket interior with checkout counters in the foreground, featuring shelves stocked with snacks and small items. The background displays refrigerated sections filled with beverages. To the right, there are displays of fresh produce and flowers. The ceiling has a grid pattern with recessed lighting, and the floor is a mix of light wood and grey tiles. A sign above indicates an express checkout lane for 12 items or less.

A supermarket checkout area with two conveyor belts in the centre. Behind them, a wall of refrigerated drink displays is visible. On the left and right, shelves are stocked with various snacks and packaged goods. The floor is wooden, and the ceiling features a grid of linear lights. A sign above the drink displays reads, "thank you for shopping with White's."

A supermarket interior with checkout counters in the foreground, featuring black surfaces and bagged items. On the left, there are shopping trolleys and a glass door with promotional posters. The right side shows aisles filled with various products, and a "Bakery" sign is visible. The ceiling has a modern design with linear lights, and the floor is a mix of grey and wood textures. The background includes more aisles and a few shoppers.

Checkout area of a supermarket with two checkout counters in the foreground, each equipped with a monitor and a card reader. Reusable shopping bags are placed on the counters. In the background, shelves are stocked with various products, including fruits and bakery items. The ceiling features a grid of linear lights, and the floor is a mix of light and dark tiles. The store is well-lit, creating a bright and organised atmosphere.

A supermarket checkout area with multiple counters equipped with cash registers and card machines. Shopping bags are placed on the counters. The background features aisles filled with various products, and a bakery section with shelves of bread. The ceiling has a modern design with recessed lighting and slatted panels. The floor is a mix of light and dark tiles. On the right, there are doors with signage and a decorative dog figure.

A supermarket entrance with a row of shopping trolleys on the right. The floor inside is light-coloured, contrasting with the brick pavement outside. A mat at the entrance reads "IT'S GOOD TO SEE YOU!" On the left, a battery recycling unit and a donation bin are placed near the glass doors. The ceiling inside features parallel strip lighting. The exterior has a covered walkway with metal supports and large windows.

Automatic sliding glass doors lead into a supermarket. On the left, a battery recycling unit with a sign above it. Inside, shopping trolleys are lined up. On the right, an ATM machine is visible next to a bin with a promotional sign for a chocolate ice cream. The floor is tiled, and a welcome mat reads "IT'S GOOD TO SEE YOU!" The ceiling has a series of parallel lights.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Employ people with disability

• Trained staff in disability awareness

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• Trained staff in communicating with people with learning or behavioural challenges

VISION

• Have Braille and tactile signage on all information and paths of travel

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Staff are trained in communicating with people who are deaf or have hearing loss

• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have step free access to into our business premise

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Wheelchair accessible toilet in the adjacent public park

ALLERGIES AND INTOLERANCES

• Adhere to The Food Authority requirements for allergy management in food preparation

• Store is fitted with a Defibrillator

ACCESSIBLE CUSTOMER SERVICE

• Welcome upon arrival

• Support with inaccessible items

• Support at check out

• Turn down music on request