White's IGA Forest Glen

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances
Accessible Customer Service

A grey-painted store building with a wide awning on the left and glass designed store on the right. A promenade with short stainless steel pillars overlooks the large parking lot, which is delineated by a pedestrian-marked path with a White's IGA Forest Glen billboard. Big pots plants are seen round and trees outside creating a quiet scene.

A brightly lit space with a range of homewares on display to the left including white cushions, home decor and floral arrangements. To the right, separated by a wide walkway is a table and bench with a range of snacks in boxes and trays on display. A popcorn stand is further along to the right situated next to a ‘Lollies’ stand. The walls to the left have black and white patterned tiles with shelves and is located next to a range of chocolates with a sign stating ‘Chocolatier’.

A row of five grocery aisles are to the right featuring a fridge full of dairy products at the far end. Each aisle has a sign at the end listing a number of the products available in that aise. The aisle closest to the front features a range of meat products and there is green, plastic foliage hanging from black wire above the meat fridge. Across from the meat fridge is a range of condiments and other specialty items on display.

To the far end is the dairy fridge where a worker can be seen with stock, situated across from the five grocery aisles. In the centre of this image is the ‘Market Deli’ which is a square shaped area with large black signage above it. Adjacent to this are two sections of wooden shelving that features items such as cake mixes, mueslis and other dry goods. Green plastic foliage is used throughout. Further to the right is a customer with a shopping trolley.

A view down one of the aisles featuring a range of grocery items. To the left of the entry to this aisle is a display featuring a range of chocolates including ‘Toblerones’. To the right of the entry to this aisle is a display of soft drinks, biscuits and ‘Zooper Doopers’.

To the left of the picture is a view of the car park featuring the pot plants. To the right are grey walls and a beige floor leading into the female toilets and the Unisex accessible toilet. Both of these doors are light grey in colour and feature silver door handles with a pass code entry.

A view of the checkout area which features three cash registers whilst further at the back is the express check out area. A range of products is on display leading up to the check out area including a small fridge of cold drinks, ice cream freezers, and an ATM. Along the back wall is signage as well as marketing materials for ‘Lotto’. Further to the right is a fire extinguisher located on the wall as well as red signage indicating the location of emergency equipment.

A direct view of three cash register aisles, with two ice cream freezers situated to the left next to an ATM and marketing materials for ‘Lotto’ can be seen towards the back. To the left three people can be seen chatting near the express check out area. To the right is a small display featuring boxes in a range of colours including green, yellow and orange. Directly ahead is a small drinks fridge and on the far back wall are two large prints with brown frames.

A view from near the entrance back towards the check out area. To the left is a range of fruit and vegetables on display and in the fridge. Directly in front is one of the cash registers with a red sign stating this register is currently closed. Red, white and black plastic bags are hanging from a small stand. Behind are the 5 grocery aisles. To the right is the express check out area where two people dressed in black can be seen talking. On the wall above these people is a 'Locovare' sign.

Directly ahead to the left is a lady dressed in black being served by another lady at the express check out area. On the back wall is a range of bags and other merchandise as well as marketing materials for ‘Lotto’ on display to the right. In front of this express checkout area is a range of chocolates, a display of gift cards, wrapping paper and ribbons next to the newspaper and magazine stand. Next to three ice cream freezers and an ATM leading up to the three cash register aisles.

Two women in a grocery aisle stand by a cartoon cutout with a QR sign.

An assistance dog wearing a harness sits with a cartoon cutout behind.

A smiling woman and child hug for a selfie at a store front.

A supermarket interior with a wooden chevron-patterned floor. On the left, there are shelves with various packaged goods. In the middle, there is a large island with refrigerated display cases containing meats and cheeses. The ceiling above the island is wooden with square lights. On the right, there are refrigerated sections with glass doors displaying dairy products and vegetables. The background features more shelves and a section with potted plants on top.

A supermarket aisle with a light grey tiled floor. On the left, there is a customer service counter with staff and a red vending machine. In the middle, there are self-checkout stations. The ceiling above is a mix of wooden panels and white tiles with recessed lighting. On the right, there are shelves stocked with various beverages and snacks. The background features more aisles and a large sign indicating different sections of the store.

A supermarket interior with a light grey tiled floor. On the left, there are shelves stocked with snacks, drinks, and household items. In the middle, there is a long row of refrigerated display cases filled with frozen foods. The ceiling is white with recessed lighting and ventilation ducts. On the right, there are more refrigerated sections with glass doors containing dairy products and beverages. The background features additional aisles and a section with fresh produce.

A supermarket interior with a wooden chevron-patterned floor. On the left, there are shelves filled with baked goods and snacks. In the middle, there is a large island with fresh produce and a cardboard cutout of a person holding a sign. The ceiling is high with exposed beams and track lighting. On the right, there are refrigerated sections with glass doors containing meats and dairy products. The background features more shelves and a section with potted plants on top.

A supermarket with a wooden chevron-patterned floor. On the left, there are shelves with baked goods and a display of fresh produce. In the middle, there is a large island with various fruits and vegetables. The ceiling is high with white panels and black track lighting. On the right, there are refrigerated sections with glass doors containing dairy products and meats. The background features more produce displays and a section with potted plants on top of shelves.

A supermarket with a mix of black-and-white chequered and wooden chevron-patterned floors. On the left, there is a chocolaterie counter with various chocolates and pastries. In the middle, there is a large island with a bakery section, including cakes and bread. The ceiling has wooden panels with square lights and exposed white beams. On the right, there are aisles with shelves stocked with groceries and a refrigerated section in the background.

A supermarket with a wooden chevron-patterned floor. On the left, there are shelves with various packaged goods and a sign for gourmet ingredients. In the middle, there is a large island with refrigerated display cases containing meats and cheeses, topped with a wooden ceiling and square lights. On the right, there are refrigerated sections with glass doors displaying dairy products and vegetables. The background features more shelves and a section with potted plants on top.

A supermarket with a wooden chevron-patterned floor. On the left, there are refrigerated sections with glass doors displaying fresh produce and a green display table with fruits and vegetables. In the middle, there is a black popcorn cart with a red sign and a variety of snacks. The ceiling is high with white panels and black track lighting. On the right, there are more display tables with baked goods and packaged items, and a section with potted plants on top of shelves.

A supermarket with a wooden chevron-patterned floor. On the left, there is a display of chocolates and a small sink area. In the middle, there is a wooden barrel and a refrigerated section with packaged meats. The ceiling is high with white panels, black track lighting, and a large yellow fan. On the right, there are wooden display tables with various fruits and vegetables, including watermelons and pineapples. The background features large windows and more shelves with produce.

A supermarket aisle with a grey tiled floor. On the left, there are shelves stocked with various snacks, including crisps and soft drinks. On the right, there are shelves filled with pet food and cleaning supplies. In the middle, the aisle extends towards the back of the store, with overhead signs providing information about the history of the area. The ceiling is white with rectangular fluorescent lights. The background features more aisles and a checkout area.

A supermarket entrance with a large "IGA White's" sign in the centre. On the left, there are parking spaces and a covered walkway with wooden slats. On the right, more parking spaces and a glass storefront. In the middle, a pedestrian crossing leads to the entrance. The background features trees and additional buildings. The foreground has a mix of asphalt and concrete surfaces, with marked parking spaces, including accessible spots.

A supermarket entrance with a "WHITE'S IGA" sign in the centre. On the left, there is a covered walkway with wooden slats and a bike rack. On the right, more parking spaces and a glass storefront. In the middle, a pedestrian crossing leads to the entrance. The background features trees and additional buildings. The foreground has an asphalt car park with marked spaces and a puddle.

On the left, there are outdoor tables and chairs under a wooden slatted ceiling. On the right, there are blue storefronts with large windows displaying advertisements. In the middle, a wide walkway leads to the supermarket entrance with glass doors. The background includes trees and additional seating. The floor is a smooth, light brown concrete, and the ceiling above the walkway is white with exposed beams.

On the left, there is a covered walkway with a wooden slatted ceiling and a parked car in the distance. On the right, there are blue storefront windows displaying advertisements and a row of shopping trolleys. In the middle, glass doors lead into the supermarket entrance. The background includes trees and additional seating. The floor is smooth, light brown concrete, and the ceiling above the walkway is white with exposed beams.

On the left, there are glass doors leading into a store, with shopping trolleys nearby and a wooden slatted ceiling above. On the right, there are large blue storefront windows with various advertisements and a few tables and chairs. In the middle, there is a small table with two chairs. The background includes more glass doors and windows. The floor is a mix of smooth light brown and dark brown concrete, and the ceiling is white with wooden slats.

A large group of staff members stands in a café, many raising their hands in a wave. On the left, a man stands casually in a black shirt. The group is predominantly in black attire, with a few wearing striped uniforms. In the foreground, there’s a wooden table with a white vase and menu displayed. The background features a patterned wall, shelves filled with various products, and a menu board. The floor has a black-and-white checkered pattern, while the ceiling has modern light fixtures.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Employ people with disability

• Trained staff in disability awareness

• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)

• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• Trained staff in communicating with people with learning or behavioural challenges

VISION

• Have Braille and tactile signage on all information and paths of travel

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have an appropriate area for toileting an assistance dog

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, roads and any other hazards.

HEARING

• Staff are trained in communicating with people who are deaf or have hearing loss

• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have step free access to into our business premise

• Have an accessible public toilet which is unlocked

• Three (3) wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

ALLERGIES AND INTOLERANCES

• Trained staff to respond to allergic reactions

• Adhere to The Food Authority requirements for allergy management in food preparation

• Defibrillator onsite

ACCESSIBLE CUSTOMER SERVICE

• Welcome upon arrival

• Support with any inaccessible items

• Support at check out

• Turn down music on request