GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Trained staff in disability awareness
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• Trained staff in communicating with people with learning or behavioural challenges
VISION
• Have Braille and tactile signage on all information and paths of travel
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.
HEARING
• Staff are trained in communicating with people who are deaf or have hearing loss
• Have visual alerts for emergencies (Include flashing light)
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have step free access to into our business premise
• Have an accessible public toilet which is unlocked
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
ACCESSIBLE CUSTOMER SERVICE
• Welcome upon arrival
• Support with any inaccessible items
• Support at check out
• Turn down music on request