Wheelchair Hire at Mary Cairncross Scenic Reserve

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances

A forest path with a dirt trail covered in fallen leaves on the left. On the right, there's a blue and black mobility scooter parked in front of a sign that reads "Mary Cairncross Scenic Reserve rainforest walks." The sign includes a map and various symbols. A wooden fence is nearby, and tall trees with dense green foliage surround the area.

A person in a blue electric wheelchair is navigating a forest path. The path is surrounded by dense trees and foliage, with sunlight filtering through the leaves. On the left, there is a low stone wall, and the ground is covered with fallen leaves. The path curves slightly to the right, leading deeper into the forest.

A person in a blue and black wheelchair navigates a forest path. The path is covered with dry leaves and surrounded by tall trees with thick trunks and green foliage. Sunlight filters through the canopy, creating dappled patterns on the ground. The forest is dense with various plants and vines, and the atmosphere appears serene and natural.

A person in a motorised wheelchair is on a forest path surrounded by dense greenery. On the right, a wooden railing leads to a sign for Mary Cairncross Scenic Reserve, featuring a map and text about the area. The path is earthy and covered with leaves, extending into the distance where more people are visible. Tall trees and lush foliage create a canopy overhead.

A person in a blue motorised wheelchair is on a wooden boardwalk in a dense forest. The path is surrounded by tall trees and lush green foliage. The boardwalk is covered with scattered leaves. In the distance, there are two people walking further along the path. A signpost is visible in the centre, where the path splits into two directions.

A person in a blue electric wheelchair is on a wooden boardwalk in a dense forest. The path is surrounded by tall trees and lush green foliage. The ground is covered with fallen leaves, and the boardwalk is slightly elevated. The wheelchair has large, rugged tyres suitable for the terrain. The person is wearing a striped shirt and is facing away, moving along the winding path.

A person in a blue mobility scooter is on a wooden boardwalk surrounded by dense forest. The boardwalk is covered with scattered leaves. On the left, a large, moss-covered tree trunk is visible, while on the right, there are several tall trees with thin trunks. Vines and foliage create a lush, green canopy overhead, and the forest floor is covered with leaves and undergrowth.

A person in a blue patterned dress is using a motorised wheelchair on a dirt path through a dense forest. The path is surrounded by tall trees and lush green foliage. On the left, there is a wooden railing running alongside the path. The ground is covered with dry leaves and the forest is thick with various plants and trees.

A person in a blue electric wheelchair is navigating a dirt path through a forest. The path is surrounded by tall trees and dense foliage. On the left, there is a stone wall partially visible through the trees. The ground is covered with dry leaves and small rocks. The scene is well-lit, indicating daylight filtering through the canopy.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Employ people with disability

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

• Elevator to viewing platform.

• All Access Glider Gallery boardwalk for rainforest experience.

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

• Have an appropriate area for toileting an assistance dog

• Have raised tactile buttons in our lifts

• Have handrails on all our stairways

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Have a hearing loop

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.

• Have an accessible public toilet which is unlocked

• Have wheelchair accessible picnic tables

• Have wheelchair access to amusements and activities

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)

• Provide a low height counter suitable for a person using a wheelchair or a person of small stature

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Have 2 accessible car parking spaces

ALLERGIES AND INTOLERANCES

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator

• Use organic (chemical and fragrance free) cleaning products