WaterMarc Banyule

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • Allergies and Intolerances
  • Store image
  • The building of WaterMarc and Banyule City Council looks like a large ship from the front car park filled with lots of vehicles. The brick floor on the car park is subdivided into dark grey and light grey painted sections with yellow arrows pointed in opposite directions. The yellow arrow in the light grey floor section is pointed toward the venue, while the yellow arrow in the dark grey section is pointed opposite.
  • The same floor design with two distinct colours is shown in this image. Found on both sides of this walkway are a brown long bench, a garden filled with bushes, and a medium-sized tree with significant foliage. On the right side, however, is a tree in a colourful painted large pot. This image also shows a closer look at the amazing architectural design of WaterMarc.
  • Crossing on Flintoff Street to one of the entry points near the water slide in WaterMarc. The crossing is marked by the white broken lines. Two stop lights can be seen within the central reservation. There is a 40-kilometre-per-hour speed limit road sign on this street. Surrounding the perimeter near the water slide is a black metal fence.
  • Entry to WaterMarc via the carpark basement is through automatic glass double doors with grey-painted edges. On the right side of this door is a blue vertical signboard containing the floor levels and their corresponding offices and amenities inside the venue. A neon green light with a running man icon representing the fire exit sign is on the topmost part of the door. Visible through the glass doors are the elevators on the right corner and cars parked in the basement.
  • Metres away from the right-wing entrance that has automatic sliding glass doors with white-painted edges under the WaterMarc sign. The brick floor is still subdivided into dark grey and light grey painted sections. There were strings of LED bulbs hung from the white metal V-frame of the main entrance. The name of the venue and logo can be seen attached to a mesh-like wall on the 2nd floor of the venue.
  • Metres away from the left wing entrance of the building, which also has an automatic sliding glass door with white-painted edges. The brick floor here is still subdivided into dark grey and light grey painted sections. Banyule City Council and its logo can be seen attached to a mesh-like wall on the 2nd floor of the venue. On both sides of the entrance door is a white metal V-frame attached to the white ceiling.
  • One arm away from the hip-length white reception counter, to the left, is a white automatic alcohol dispenser placed between two colourful marketing signboards. Reception staff can be identified by their sky blue and black uniforms. The ceiling is unique due to the floating appearance of the brown-lined ceiling caused by the black-painted areas. Beyond the reception counter are the elevator and the stairs. At the back is the automatic glass doors leading to the Aquatic Centre.
  • There is a small retail offering on this floor found just before the white reception desk consisting of swimwear for kids, and directly opposite to it are other swimming essentials available for purchase. From this position, the queue of customers is well-regulated by grey metal stanchions with black lane ropes. The white flat section covering the grey room at the back of the reception counter is filled with white CCTV cameras pointed in different directions.
  • View from the left retail section before the reception counter. Heading to the right, from the entrance door, are two grey-painted doors with a fire hydrant and hose reel label, while the other has a fire indicator panel label. Next to these doors is a blurry blue glass window at the bottom part, while the upper part is clear. There were sofa chairs and some potted plants against this black wall with a blurry glass window.
  • Beyond the reception counter, there are grey turnstiles that have small rectangular glass barriers blocking the entryway. Members can easily pass through these turnstiles and scan their membership cards to gain access. A small no-entry sign, in black and white, can be seen on both sides of these turnstiles. After passing through these turnstiles, customers will find a stair to the left, another automatic glass door straight ahead, and a green window glass with a red sofa chair to the right.
  • The automatic glass doors with two black horizontal lines to the Aquatic facility are open. From this position, white and green chairs are available on the left side. Further to the left are the water slides and splash parks with red and yellow water fountain tubes. The large blue aircon ducts combined with the white roof dominate the space on the ceiling. The facility's glass windows allow for a natural view of the outside environment and let in natural light, which is a calming feature.
  • View inside the Aquatic Centre at WaterMarc. The floor in the facility is grey. There are white tables and chairs to the left. Within the pool are red and yellow large circles with water fountains and a big water slide funnel. Lifeguards wearing yellow and orange uniforms can be seen around the pools. White no running signs are scattered on the spaces around the pool.
  • A closer look at the water slides and splash parks inside the Aquatic Centre at WaterMarc. The splash park can be distinguished by red, yellow, and blue painted floors, yellow and red tubes spurting out water, and large yellow and red rings with water fountains. Climbing through the top of the orange water slide is through a yellow stair with blue handrails. The park is lit by LED lights.
  • Children wearing blue swimwear are climbing the white stairs with handrails while carrying a sky-blue inflatable swimming ring. This stair leads to the starting point of the large green and blue water slide funnel. Beneath the stair are two exit points of the water slide with a medium flow of water. The glass windows on the right are covered by floor-to-ceiling blue curtains. A “Tantrum Alley” and “The Pipeline” can be seen mounted on the handrails at the top.
  • A closer view of the pools after the splash parks. White no running signs are scattered on the spaces around the pool. The large blue aircon ducts combined with the white roof dominate the space on the ceiling. The facility has glass windows and a diamond-shaped hollow space on the ceiling that brings in natural light, providing a calming atmosphere. There were long benches and rubbish bins accessible in the facility.
  • The 8-lane pool in the Aquatic Center at WaterMarc has a ramp entrance access with metal handrails to support those people with mobility disabilities. Intersecting horizontally to the pool is a string of hanging blue flags tied to opposite poles on the sides of the pool. The lanes are separated by red, blue, and white floating ropes. On top of the elevated section of the pool starting point are white signboards.
  • View of the opposite side of the 8-lane pool. On the right is a pool ladder marked by two curvy metal handrails. The white signboards at the pool starting point contain the categories of each lane (slow lane, medium lane, fast lane, etc.). Found also on the right side corner is a 5-tier concrete seating to accommodate audiences during events.
  • White block starting platforms with Banyule City Council and a No-diving sign are placed at the elevated section of the pool. It has a soft blue cushion in the middle and two white handles at the sides. On the left side is another pool ladder. Intersecting horizontally to the pool is a string of hanging flags in various colours which is tied to opposite poles on the sides of the pool.
  • Accessible Unisex toilet and shower in the Aquatic Centre at WaterMarc Banyule can be identified by its grey, electronically operated, single door, and male, female, and accessible sign. There is also a push-button to open and close the door and notification lights for occupied and vacant. This amenity is located in a circular room with black-painted walls. Outside the door is a white chair for guests to sit on while waiting for their turn.
  • Inside the Accessible Unisex toilet and shower are two white chairs and two grey rubbish bins with blue lids. A wash basin, a large mirror, a liquid soap dispenser, an electrical port outlet, a toilet paper holder, and grab bars can be seen in the left corner. On the right, however, are a handheld shower and a small white table. The bathroom has a grey-tiled floor and white-tile wall.
  • A corridor with a large open space for a walkway. The brick floor design is subdivided into dark grey and light grey painted sections. Placed against the glass windows are red & orange square-shaped cushion chairs. On the right is a white, polished block with a grey stripe design and a central digital screen. Below it is a wooden plant box and blue-green office chairs. At the end of this corridor is the seating area of the Café.
  • The first door to the left of reception is the café via the automatic glass sliding doors, with directional signage showing access to Café (as well as directions to the Council offices and lifts/stairs). On the white area, the bottom of the left sliding door is Banyule City Council and its logo. The ceiling inside has a unique brow colour and line pattern coupled with long lengths of fluorescent lights.
  • The image shows the automatic glass sliding doors to the left of the reception area. In the middle of the pathway from the automatic glass sliding doors is a dark grey painted tile flooring. On the left side is a glass window with the large letter “G”. This image also shows a large, airy space with plenty of room to move, tables of differing shapes, and comfortable chairs.
  • An elegant and sophisticated aura inside the Café at WaterMarc. The atmosphere in the Café feels light and calming due to the oak, white, and grey, tables and chairs. The Café is manned by staff wearing black polo. The Café counter has a marble and industrial modern look. There are people ordering at the counter while others are already seated and enjoying the view of the happy people enjoying the Aquatic Centre.
  • Aside from the sophisticated modern oak table and chair designs are green circular wooden chairs and white marble tables. Mounted on the top of the white post supporting the structure of the building is a large TV. There is also an ice cream fridge which guests could enjoy while looking at the dancing trees outside through the glass windows.
  • The cozy corner of the Café on the left, where the aroma of freshly brewed coffee fills the air. The white marble and brown wooden countertop stand as a tantalising treasure trove of delectable delights. As you approach the counter, your eyes are greeted by a menu on top of the glass display showcasing an array of mouth watering pastries. On the back of the counter area is a grey door with a neon green fire exit sign on top.
  • Seating area behind the Café counter. It has yellow, black, and sky blue geometrical sofa chairs and small heptagonal wooden coffee tables. Digital Banyule City Council brand plate with lighting is mounted on the grey wall. On the right is the signboard pointing to the bathroom corridor with an accessible toilet.
  • Inside the bathroom in the Café is a wash basin, a large mirror, a liquid soap dispenser, a surface mounted automatic hand dryer, metal grab bars, and a white toilet brush. The bathroom has a grey-tiled floor and white-tile wall.
  • After walking through the turnstiles from the reception area, is a walnut wooden stairwell with a glass side cover and handrails up to Level One. Underneath the stairwell is a grey door with a “Party Zone” label on it. On the right of this door is directional signage showing the direction of each amenity.
  • The walls encompassing the elevators at WaterMarc have a grey rugged surface that consists of varying stick lengths. The left wall shows the ground floor and Level 1 with their amenities. At the upper portion of these walls are the digital notifications indicating which floor level the lift is currently in.
  • Right beside the elevator buttons is directional signage showing the floor levels as well as directions to the carpark, Café, and access to the main street. The buttons available are from 1 to 4, G, B, LG, emergency telephone, and open/close.
  • The image shows a digital screen on the left wall containing directional signage showing the floor levels and what rooms and amenities can be found on that floor. The wall also has a grey rugged surface that consists of varying stick lengths. On the white wall in front is an arrow pointing to the direction of the Child Care facility. Grey rectangular sofa chairs are placed against the walls of this corridor.
  • The Gymnasium at Watermark has a space that is very modern with timber flooring and a dark ceiling with fluoro lighting. Several treadmills on the left are arranged next to each other while on the right are commercial rowing machines.
  • An open door to the Gymnasium at WaterMarc. On the left is a grey rectangular plant box and a black metal holder for an alcohol dispenser. On the right is a caution saying no bags are allowed inside and trainers/runners must be worn at all times. There is also a frame containing the map of the venue. Before guests can utilise the gymnasium they must pass through turnstiles where access is provided once a membership card or day pass is swiped.
  • Entry doors to the Group Exercise Studio at WaterMarc. The glass doors are covered with a large grey cover, making it impossible to see what's happening inside or what it looks like. There are marketing posters found on the glass walls and a “Class Use Only” sign slightly above the metal handle. Some of the locker cabinets on the left are open.
  • A large open space inside the Group Exercise Studio. The timber floor is well-polished and reflects the light coming from the fluorescent lights on the ceiling. There is a large speaker on the left side of the black platform which serves as a little stage. On the white wall behind it is a large mirror that shows the whole space of the room. Small speakers, an analog clock, and wall fans are mounted on the walls of this room. On the right is a painted wall of a woman, water, sports, and forest.
  • Entry doors to the Cycle Studio at WaterMarc. On the end of the open door at the right is a tall dark chocolate pot with a plant having long leaves. A rainbow flag can be seen hanging on the left glass wall. The grey locker cabinets with blue accents found on both sides of the entry doors are open.
  • The Cycle Studio at WaterMarc has a narrow space but is densely packed with white cycles. The timber floor is well-polished and reflects the light coming from the fluorescent on the ceiling. At the centre of the ceiling is a yellow-painted cover and a white projector. There are also speakers and wall fans mounted on the white walls of this room. The front wall is painted in red and has a rainbow flag.
  • Adjacent to the Group Fitness Studio is the Well-being studio. On the left is a white circular table with an antibacterial spray while on the right is a grey door for “Fire Hydrant & Hose Reel”. The glass doors are covered with a large grey cover, making it impossible to see what's happening inside or what it looks like. There is a “Class Use Only” sign slightly above the metal handle and a picture frame for the meditation class in the right corner.
  • A big, narrow open space inside the Well-being studio. It has grey rubber mats, a white wall, and glass windows overlooking the Aquatic Centre below. There are also speakers and wall fans mounted on the white walls of this room. A medium size mirror at the back of the black platform in front can be seen. Grey rubbish bins can be found just beside the door.
  • A young boy in a yellow shirt standing at the entrance of the WaterMarc Aquatic facility next to the Cerge pull up promotional banner.
  • Store image
  • Store image

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have handrails on all our stairways
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Caption all entertainment (TVs, live shows, performances)
• Have TVs with captioning option
• Have volume controlled phones

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have wheelchair accessible picnic tables
• Have wheelchair access to amusements and activities
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to spa
• Provide wheelchair access to pool
• Provide wheelchair access to gym
• Have a pool ramp/hoist enabling entry into pool
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

PHYSICAL - HIGH SUPPORT NEEDS

• Have a bathroom which is fully accessible.
• Have a bathroom which is fully accessible and equipped with ceiling/floor hoist and adult change table.

ALLERGIES AND INTOLERANCES

• Adhere to The Food Authority requirements for allergy management in food preparation