Valley View Golf Course

Logo

Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Allergies and Intolerances
  • Accessible Customer Service
  • An open door leads to a dark-grey tiled bathroom. There is a sanitary napkin disposal bin to the right of the toilet with three grab rails surrounding the toilet and the toilet roll holder to the left. A paper towel dispenser and a three tiered, brown wooden rack can be seen next to the door.
  • A wide parking space surrounded by trees and marked by short bollards overlooks the entrance to the golf course and the club building to the left. Green-painted metal fence and a golf course fence are seen. At the left end are two green structures.
  • A walkway into the golf court has a green-painted metal fence with a banner at the end towards the clubhouse by the left and a beautifully trimmed grass fence by the right leading to an entrance with short metal bollards overlooking the golf course. A golf course fence is seen outside by the direction board overlooking a red flag inside the field. Trees surround the area.
  • A pathway leads to the golf course features a green-painted metal fence on the left with a banner towards the clubhouse by the end. On the right, a neatly manicured grass fence guides to an entrance marked by short metal bollards. Two direction boards can be seen, along with a golf course fence overlooking the golf course and a red flag pole in the field. The surroundings are adorned with trees and grasses.
  • Paved areas located outside the clubhouse with a noticeboard providing directions. On the left, is a long, grey, metal seat by the green-painted metal fences and neatly manicured grass to the right. Two grey golf carts are parked to the right and are facing the green, neatly manicured golf course.
  • The clubhouse is accessed through a large sliding door, has two notice boards positioned outside and a green handrail is next to the steps. An ice cream freezer is just inside the entrance.
  • A yellow pedestrian crossing walkway links a footpath by the right with a green-painted metal fence, marketing materials hang from the fence to the right banner and metal bollards mark sections along the path to the right. On the left, the grass conceals the metal fence with signage whilst a sign and banner advertise ice creams. A green roofed structure is further afield.
  • The narrow asphalt pathway has a grass hedge to the left as well as a tree, and a green-painted metal fence to the right. The ground is littered with dry leaves.
  • There are two yellow-painted steps with a green rail by the pathway to a sitting area with four brown chairs grouped around a table to the right, overlooking three metal-designed seats covered in dried leaves and grasses. The premise is surrounded by trees and grasslands.
  • A small white table has brochures, and an orange bottle on it by the left of a dark green sliding door. A drink fridge is to the right and is positioned next to a yellow ‘Watch your step’ sign. Through the open door, there are two yellow steps up to the pavilion with a green balustrade, a sitting area with brown seats, and two tables to the right. At the far end, a green metal fence overlooks a walkway and the golf course. Dried leaves and grassland are in the background.
  • A well-lit tiled retail shop has black and beige flooring. To the right there are black chairs around brown tables, and black sofas, in front of a wall with noticeboard, signage, balloons and retail items for sale. On the black carpet, golf bags, hand carts, club heads & club head covers can be seen with ‘sale’ notices on the wall. On the left, is a freezer next to the checkout desk with a range of snacks for sale. A staff member wearing a black face mask is standing behind the service desk.
  • Another view of the previous image, this space has black chairs surrounding brown, square tables. The retail area is to the left. On the wall at the back is a range of notice boards featuring various instructions and marketing materials. The shop offers a view of the golf course through the window.
  • The bathroom has dark grey tiles on the floor and beige tiles on the wall. To the left is the hand basin and mirror, next to this is the paper hand towel and a three tiered shelving unit. There are three grab rails surrounding the toilet which is positioned next to a sanitary napkin disposal bin.
  • A concrete path features a square of artificial grass with a small, green structure to the left. To the right is the notice board providing direction to the golf course ahead. has rail on both sides and overlooks a golf course. A golf course fence is in the center with a direction board and a green-painted pillar.
  • A Valley View golf course notice board stands by two green and a black rubbish bin beside a footpath with wooden bollards and red reflective markers on the right. There is a golf cart on the left. Red flag poles are in the distance. There are trees, flowers, and grasslands all around.
  • An aerial view of the golf course, with large trees dotted throughout. Towards the back is a residential area with many houses of differing colours and designs.
  • An aerial view of the clubhouse, with the car park in the distance and green grass and trees surrounding the clubhouse.
  • An open door leads to a dark-grey tiled bathroom. There is a sanitary napkin disposal bin to the right of the toilet with three grab rails surrounding the toilet and the toilet roll holder to the left. A paper towel dispenser and a three tiered, brown wooden rack can be seen next to the door.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Ask all visitors if there are any specific needs to be met
• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Provide a detailed map (‘Mobility Map’) of our facility, which includes accessible features

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have handrails on all stairways
• Have effective lighting throughout facility.

HEARING

• Caption all entertainment (TVs, live shows, performances)
• Have TVs with captioning option
• Have volume controlled phones
• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have an accessible public toilet which is unlocked
• Have wheelchair access to amusements and activities
• Have a wheelchair/scooter charging station (power point) in an accessible location
• Significant carparking adjacent to club house
• Have a wheelchair accessible toilet
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have wheelchair accessible transport options available in the general vicinity
• Three small 10cm steps to access Clubhouse and reception

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
• Defibrillator onsite

ACCESSIBLE CUSTOMER SERVICE

• Exceptional and timely service to all clients.
• Adjust service to suit clients requirements