GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Trained staff in disability awareness
• Ask all visitors if there are any specific needs to be met
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Provide clear, concise internal and external directional signage throughout your facility.
VISION
• Provide information in large print
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have handrails on all our stairways
• Have effective lighting throughout facility.
HEARING
• Have TVs with captioning option
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have accessible seating areas in theatrette
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• 2 accessible car parking space
PHYSICAL - HIGH SUPPORT NEEDS
• Have a bathroom which is fully accessible and equipped with ceiling/floor hoist and adult change table.
ALLERGIES AND INTOLERANCES
• Provide linen that is chemical and fragrance free (if requested)
• Use organic (chemical and fragrance free) deodorisers in public areas and rooms