USC Stadium


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Accept the Companion Card
 Trained staff in disability awareness
 Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
 Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.
 Have a place to store mobility and/or medical equipment
 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 A quiet space is available at the venue/ facility
 Trained staff in communicating with people with learning or behavioural challenges
 Use Plain English / easy read signage and information

VISION

 Have Braille and tactile signage on all information and paths of travel
 Provide information in large print
 Have an appropriate area for toileting an assistance dog
 Have effective lighting throughout facility.
 Use easy read fonts in our signage and communication materials
 Have raised tactile buttons in lifts
 Have handrails on all stairways

HEARING

 Have a hearing loop
 Staff are trained in communicating with people who are deaf or have hearing loss
 Have TVs with captioning option
 Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth
 Use non-slip tiles in the bathroom or slip resistant matting
 Have grab rails in the bathroom

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Have an accessible public toilet which is unlocked
 Have a wheelchair accessible toilet
 Have a wheelchair accessible shower and change room
 Have six (6) wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed
 Have step free access into our stadium