GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.
• Have a place to store mobility and/or medical equipment
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Use Plain English / easy read signage and information
VISION
• Have Braille and tactile signage on all information and paths of travel
• Provide information in large print
• Have an appropriate area for toileting an assistance dog
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
• Have handrails on all stairways
• Use easy read fonts in our signage and communication materials
HEARING
• Have TVs with captioning option
• Have volume controlled phones
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to pool
• Provide wheelchair access to gym
• Provide and set up portable hoist for entry into 50m pool
• Have six (6) wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed