• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Trained staff in disability awareness
• Ask all visitors if there are any specific needs to be met
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (ask customer service teams onsite for support)
• Have measurements of key access points and features such as doorway widths, with Cérge Virtual Tour
• Undara Lava Tube Tours is a tour operator only and accommodation or meals are not provided.
• Scheduled 3 hour tours 9.30am and 1.30pm May - October.
• A 2 hour special needs tours on demand available on request.