Undara Lava Tube Tours

Access Guide

General Access
Communication
Vision
Hearing
Physical - Wheelchair

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Trained staff in disability awareness

• Ask all visitors if there are any specific needs to be met

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (ask customer service teams onsite for support)

• Have measurements of key access points and features such as doorway widths, with Cérge Virtual Tour

• Undara Lava Tube Tours is a tour operator only and accommodation or meals are not provided.

• Scheduled 3 hour tours 9.30am and 1.30pm May - October.

• A 2 hour special needs tours on demand available on request.

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout our tours.

VISION

• Provide information in large print

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

• Have an appropriate area for toileting an assistance dog

• Have handrails on all our stairways

HEARING

• Staff are trained in communicating with people who are deaf or have hearing loss

• Have a low noise areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions

PHYSICAL - WHEELCHAIR

• Have step free access to into our business premise

• Provide seating in common areas including reception area.

• Step free undulating crushed gravel and boardwalks to Collins Road Lava Tube

• Savaria stairlift into Collins Road Cave