GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Employ people with disability
• Trained staff in disability awareness
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Provide assistance with booking arrangements
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Provide clear, concise internal and external directional signage throughout your facility.
VISION
• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have raised tactile buttons in our lifts
• Have effective lighting throughout facility.
PHYSICAL - MOBILITY
• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have step free access to into our business premise
• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have an accessible public toilet which is unlocked
• Have wheelchair access to amusements and activities
• Provide beach matting and beach wheelchairs for people to access the water
• Provide portable hoist
• Provide portable commode chairs
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas.
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Provide wheelchair access to gym
• Have a pool ramp/hoist enabling entry into pool
• Have at two (2) wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed
• Have wheelchair accessible transport options available in the general vicinity
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
PHYSICAL - HIGH SUPPORT NEEDS
• Have a bathroom which is fully accessible and hoist with adult change table.
ALLERGIES AND INTOLERANCES
• Trained staff to respond to allergic reactions
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator