The Rex Barossa Aquatic and Fitness


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Access Guide

  • General Access
  • Communication
  • Vision
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • Allergies and Intolerances

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Accept the Companion Card
 Employ people with disability
 Trained staff in disability awareness
 Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
 Ask all visitors if there are any specific needs to be met
 Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
 Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 Use Plain English / easy read signage and information (includes menus and emergency information)
 A quiet space is available at the venue/ facility
 Trained staff in communicating with people with learning or behavioural challenges

VISION

 Have effective lighting throughout facility.

PHYSICAL - MOBILITY

 Use non-slip tiles in the bathroom or slip resistant matting

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Have a doorbell or intercom at an accessible height and display a contact number (accessible height is 900mm-1100 mm)
 Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
 Have step free access to into our business premise
 Have step free access to the conference or function room
 Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
 Have an accessible public toilet which is unlocked
 Have a wheelchair/scooter charging station (power point) in an accessible location
 Provide beach matting and beach wheelchairs for people to access the water
 Provide portable hoist
 Provide portable commode chairs
 Provide portable ramps
 Have eight wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed
 Have a wheelchair accessible toilet
 Have a wheelchair accessible shower and change room
 Provide wheelchair access to spa
 Provide wheelchair access to pool
 Provide wheelchair access to gym
 Provide a low height counter suitable for a person using a wheelchair or a person of small stature
 Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
 Have wheelchair accessible transport options available in the general vicinity

PHYSICAL - HIGH SUPPORT NEEDS

 Have a Changing Places or Lift & Change toilet with a hoist and adult change table

ALLERGIES AND INTOLERANCES

 Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
 Trained staff to respond to allergic reactions
 Adhere to The Food Authority requirements for allergy management in food preparation
 Have equipment to respond to anaphylactic shock such as epipens and defibrillator
 Provide toiletries which are chemical and fragrance free (if requested)
 Use organic (chemical and fragrance free) cleaning products
 Use organic (chemical and fragrance free) deodorisers in public areas and rooms