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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
 Customer service staff are available to provide assistance

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 A quiet space is available at the venue/ facility
 Provide clear, concise internal and external directional signage throughout your facility.

VISION

 Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
 Have an appropriate area for toileting an assistance dog
 Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
 Have effective lighting throughout facility.
 Black and Yellow Hazard Warning Floor Marking Tape to highlight trip hazards

HEARING

 Have TVs with captioning option
 Quiet spaces are available

PHYSICAL - MOBILITY

 Have grab rails in the bathroom
 Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
 Ramps are available at the front entrance
 Customer service staff are available to assist

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Have step free access to into our business premise
 Have step free access to the conference or function room
 Have accessible seating areas in theatrette
 Have an accessible public toilet which is unlocked
 Customer service staff are available to assist
 Have a wheelchair accessible toilet
 Provide a low height counter suitable for a person using a wheelchair or a person of small stature
 Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid