GENERAL ACCESS
• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Customer service staff are available to provide assistance
COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• A quiet space is available at the venue/ facility
• Provide clear, concise internal and external directional signage throughout your facility.
VISION
• Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
• Have an appropriate area for toileting an assistance dog
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Have effective lighting throughout facility.
• Black and Yellow Hazard Warning Floor Marking Tape to highlight trip hazards
HEARING
• Have TVs with captioning option
• Quiet spaces are available
PHYSICAL - MOBILITY
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.
• Ramps are available at the front entrance
• Customer service staff are available to assist
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have accessible seating areas in theatrette
• Have an accessible public toilet which is unlocked
• Customer service staff are available to assist
• Have a wheelchair accessible toilet
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid