Sunshine Coast Lightning

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Provide a detailed map (‘Mobility Map’) of your facility, which includes accessible features and identifies any existing access barriers.

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

VISION

• Have Braille and tactile signage on all information and paths of travel

• Provide information in large print

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have an appropriate area for toileting an assistance dog

• Have raised tactile buttons in our lifts

• Have handrails on all our stairways

• Have effective lighting throughout facility.

HEARING

• Have a hearing loop

• Staff are trained in communicating with people who are deaf or have hearing loss

• Have TVs with captioning option

• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Have an accessible public toilet which is unlocked

• Have a wheelchair accessible toilet

• Have a wheelchair accessible shower and change room

• Have six (6) wheelchair accessible parking spaces with wheelchair accessible signage clearly displayed

• Have step free access into our stadium