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Sunshine Coast Airport

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Store image
  • The entrance to Sunshine Coast Airport is marked by white and yellow road markings guiding the way. Tropical greenery fills the planter box in the foreground, while on the right, a silver and a white car are parked for passenger drop-off. The entrance features a large shaded canopy prominently displaying the airport's name. Palm trees and landscaped plants line the front of the building, with its pitched roofing visible.
  • A pedestrian crossing with red and white markings leads to a winding shaded structure in front of the building. A sign that reads "Departure" is placed on top. Truncated domes and bollards are installed before it. On the right side, there's a road with a step-free ramp marked with white and yellow lines. Trimmed shrubs, palm trees, and signages are visible. Multiple vehicles are parked and moving about.
  • On the left is a concrete pathway equipped with a step-free ramp. Adjacent to the pathway, there is a waiting shed with bench chairs positioned to face the road. Behind the waiting shed, there is a low-set white concrete building. Next to it, there is another shaded structure. In the middle, there is a road with yellow and white markings. To the right, there is a car park bordered by a metal fence, trees, and landscaped plants. Moving vehicles, street lights, and signage are visible.
  • The driveway and car park feature a pedestrian lane marked with red and white markings. Bench chairs are positioned under the shade of trees. A metal fence and neatly trimmed shrubs border the road. In the background, a long shade structure bearing the facility's name is visible. Street lights and signages are positioned along the road, with moving vehicles also visible.
  • The image shows a wide walkway leading to Northern and Southern Arrivals, with signposts indicating directions. There's a barrier with vivid mosaics featuring marine life and symbols, and a large, leafy tree dominating the scene.
  • Entrance to the airport departure hall with a blue 'Departures' sign above the door, flanked by two poles and a ramp leading up to the automatic sliding doors. Non-slippery mat is positioned on the doorsteps. Landscape plants line both sides. The building's wall is white with corrugated finish and the ceiling is white with light fixtures.
  • The airport check-in area shows several passengers queuing at designated counters. The room features a white ceiling with large ceiling fans and digital screen light fixtures. The floor is carpeted in green. Ribbon bollards are positioned in each lane to create an orderly line. To the left, toilets are marked by signages above. Freestanding banners and signages are visible throughout the area, with staff present behind desks.
  • A deserted airport check-in area with multiple empty counters featuring airline logos. Roped-off queueing areas with stanchions are present, along with green carpeted flooring with designs. The white ceiling is fitted with light fixtures, large ceiling fans, and air conditioning. Digital screens are hung above the check-in desks, and luggage trolleys and freestanding banners are visible in the area.
  • Inside an airport terminal, on the right, passengers queue at check-in counters with suitcases, separated by retractable ribbon bollards. Adjacent, seated passengers with luggage are near wheelchairs and a wall with a colourful logo. To the left, a lobby shows several passengers pulling their luggage. The floor features a patterned green carpet, and the cove-designed ceiling includes white light fixtures, air conditioning, and ceiling fans. Digital screens hang above the check-in counters.
  • On the left, a hallway leads to toilets, marked with male and female restroom icons above. 'Check-in' signage and a 'Jetstar' kiosk are visible. A queue bollard is placed on the right. Digital screens hang from the ceiling. The floor features patterned green carpet, while the wall and ceiling are white with light fixtures and air conditioning. A wheelchair is positioned in front of the check-in counter.
  • On the left side, there is a bench with hand grab bars above. The white-tiled wall features a showerhead and control. To the right, there is a disability-accessible toilet with grab bars, a waste bin beside it, a wall-mounted paper towel dispenser, and a hand dryer. A microwave is mounted to the upper wall on the right. Further to the right, there is a hand basin with a soap dispenser. Poster reminders are affixed to the wall. The ceiling is white, and the floor has grey tiles.
  • In the middle is a visitor information desk. To the left, an automatic glass sliding door with a yellow arc frame bears the sign "Departures". To the right, vending machines offer cold drinks, with large retractable banners placed nearby. Large advertising banners and signage are affixed to the wall. The ceiling is white, and the floor transitions from white tiles to patterned green carpet. The wall combines glass and concrete elements. A landscape garden is visible in the background.
  • An automatic glass sliding door with a yellow airport departure signage overhead. To the left, a clear glass door leads to a corridor with handrails and tropical plants. To the right, a colourful cartoon mural depicts a family on vacation at the beach. The glass door opens to a lobby with white tiles with black accents. Landscape plants are also in place.
  • A straight lobby lies between the shaded structure for drop-off on the right and the low-set building on the left. White shade cloths hang overhead the landscape. A landscape garden fills both sides. A blue directional signage is positioned on the left, next to a garden lamp. Safety cones are in place. To the right, vehicles and passengers are visible.
  • Entrance to the building. An automatic glass sliding door opens to a lobby with queue bollards. Reminder posters are affixed to the glass wall. The wall on the left has a corrugated design. To the right is a glass wall revealing trees outside. The floor has white tiles with grey accent, and the ceiling is white with light fixtures.
  • A room with queue bollards guiding the line. A sign bearing "No Trolleys Beyond This Point" is positioned in the middle. Large mural paintings and advert banners fill the walls. Chairs are positioned against the wall next to rubbish bins. A long bench table is against the wall on the right. The floor has white tiles, and the ceiling is white with large ceiling fans and light fixtures.
  • A room with queue bollards guiding the line. A sign stating "No Trolleys Beyond This Point" is positioned on the right. Large mural paintings and advert banners fill the walls. Chairs are positioned against the wall next to a row of tables. On the left, an entrance marked by a yellow arc with glass sliding doors is visible. Further in, reception desks are on the left. The floor has white tiles, and the ceiling is white equipped with large ceiling fans and light fixtures.
  • An indoor area with stainless tables and benches. On the left, a food court offers various cuisines with a large blue sign overhead displaying directions. The right side features rows of movable tables with coordinating black and yellow chairs. In the foreground, a retractable queue bollard is positioned. Banners and digital screens are affixed to the upper wall. The high ceiling is equipped with light fixtures and hanging indoor plants. The floor has white tiles combined with black carpets.
  • On the left, rows of fridges offer cold beverages. Adjacent is a counter displaying food, lined with a retractable ribbon bollard. Brochures are also displayed in the corner. A directional signage, along with a digital menu screen, hangs overhead, with foliage decoration. To the right, movable tables and chairs are arranged. The floor has white patterned tiles and the ceiling has light fixtures.
  • On the left, a counter displays food, lined with a retractable ribbon bollard. Adjacent, tables and chairs are arranged. A long leather couch is also placed on the right. Directional signages, along with a digital menu screen, hang overhead, with foliage decoration. To the right, movable tables and chairs are arranged. More chairs are arranged on the left along with a vending machine. The floor has white patterned tiles, and the ceiling has light fixtures.
  • A spacious area with movable tables and chairs arranged. Directional signages and digital screens hang overhead, along with indoor plant decorations. The floor transitions from white patterned tiles to grey carpet. The ceiling is white with exposed beams, air conditioning, and light fixtures.
  • Another view of the dining area. A spacious area with rows of movable tables and chairs arranged. Directional signages and digital screens hang overhead, along with indoor plant decorations. The floor transitions from white patterned tiles to grey carpet. The ceiling is white with glass, exposed beams, air conditioning, and fixtures. The upper wall has painting decorations.
  • In the middle is an inward-opening glass door leading to a lobby for Gates 1 & 2. Adjacent are rubber bins and a freestanding banner. To the right is a seating area with high tables, and chairs. To the left is an area with green carpet. A vending machine for beverages, along with chairs, is positioned there. Directional signages are affixed to the upper wall and hanging from the white ceiling. The floor transitions from white tiles to green carpet.
  • Rows of connected black chairs are arranged on both sides, separated by a walkway with white tiles. Large advert banners and digital screens are affixed to the upper walls. Blue directional signages are affixed to the walls. The white ceiling has light fixtures and air conditioning. The ceiling in the middle is pitched with exposed metal beams and glass. Ornamental plants hang overhead.
  • A spacious area with strategically positioned connected chairs. Rubbish bins are arranged to the left. Blue directional signages are affixed from the ceiling. The area is surrounded by glass walls. The ceiling is white with light fixtures, and the floor has grey patterned carpet.
  • Rows of connected black chairs are arranged on the right. Blue directional signages are affixed to the walls. The white ceiling has light fixtures. The walls on the left feature a large mural painting, while the wall on the right bears the facility's name. Rubbish bins are arranged against the wall on the left. The floor has a grey carpet. The surrounding glass wall allows a view of the airport's exterior.
  • A lobby with white patterned tiles. On the left, a series of advertisements and the storefront of 'NEWSTRAVELS' offering news, books, drinks, and gifts. Directional signages hang from the ceiling and are mounted to the walls. Chairs are arranged on the right. Further ahead, the corridor turns to the left, where more signage is partially visible. The ceiling is white with an overhead shade cloth.
  • The accessible bathroom is marked by blue signage on top. The partially open doors reveal the sink and mirrors inside. To the right is a drinking fountain. Safety cones are arranged to the sides, and posters are affixed to the wall. The floor transitions from grey carpet to white patterned tiles.
  • Inside the toilet, a toilet bowl equipped with a hand grab is positioned on the right. Adjacent to it is a rubbish bin and a tissue dispenser. To the left, a hand basin, a soap and tissue dispenser, and a mirror are mounted to the wall. The wall is white with blue accents, and the floor has cream tiles.
  • A temporary white marquee with a peaked roof, set up on a tarmac surface between numbered parking bays 15 and 16. The marquee features a ramp with handrails, printed banners, and a glass door. The road has white and orange markings. Adjacent is a low-set building with a flat facade. To the left, the tarmac extends, bordered by street lights and bay number signages
  • To the left is a temporary white marquee with a peaked roof, featuring a ramp with handrails, printed banners, and glass walls. The ramp extends to the pedestrian walkway towards another ramp with handrails leading to the Arrival's entrance door. Adjacent is a low-set building with a flat facade. Street lights, orange, and yellow bollards are visible. To the right, a concrete barrier lines the tarmac.
  • On the left side is a paved walkway with a metal railing, leading towards a parking area with various airport vehicles and orange bollards. On the right side is a large building with reflective glass windows and a graphic banner depicting an outdoor scene with a person. A step-free ramp equipped with truncated domes is positioned to the left of the building.
  • To the right is a glass door entrance to the building. Warning posters are affixed to the glass walls. A mini garden is positioned to the left. Green corrugated walls surround both sides. The floor is concrete with foliage designs. The ceiling is white with an overhead shade cloth.
  • An outward-opening glass door with a step-free ramp opens to reveal the interior of the building. Inside, the floor has a grey carpet. Queue bollards are arranged in front of the reception desk. The pitched ceiling is white with fluorescent lights.
  • An indoor baggage claim area with a moving carousel on the left, adorned with digital screens and digital posters. To the right, a row of wheelchairs is arranged in front of the accessible toilet and change rooms. A fridge filled with beverages is placed against the wall. In the centre, digital screens display flight details. The carpet flooring throughout features decorative geometric motifs and the ceiling is white with large ceiling fans and light fixtures.
  • A baggage claim area with a moving carousel on the left, adorned with digital screens and a metal fence. To the right, a row of chairs is arranged. A fridge filled with beverages is placed against the wall on the right. In the centre, digital screens display flight details. The flooring throughout features decorative geometric motifs, and the ceiling is white with large ceiling fans and light fixtures.
  • A baggage claim area with a moving carousel on the left, adorned with digital screens and signages. To the right are yellow counters. Chairs are arranged near a fridge filled with beverages. The flooring throughout features decorative geometric motifs, and the ceiling is white with large ceiling fans and light fixtures.
  • The accessible bathrooms. To the left is a door with overhead signage indicating Male access. To the right is another door with overhead signage indicating "Parents", "Assisted", and "Female" access. Inside the toilet, drinking fountains are positioned against the wall, with a safety cone. Outside, baggage trolleys are arranged against the wall. The wall is white and the floor has white tiles with black accents.
  • Inside the toilet, a toilet bowl equipped with a hand grab is positioned on the right. Adjacent to it is a rubbish bin and a tissue dispenser. To the left, a hand basin, a soap and tissue dispenser, and a mirror are mounted to the wall. The wall is white with blue accents, and the floor has cream tiles.
  • To the right is a glass door entrance to the building. A sign that reads "Arrivals" is positioned overhead. Reminder posters are affixed to the glass walls. A mini garden is positioned to the left, and rubbish bins are placed near it. The floor is equipped with a grey non-slippery mat and truncated domes. The ceiling is white with an overhead shade cloth. Banners and directional signages are visible on the left. Passengers moving about are also visible.
  • Connected chairs are arranged on the left. Adjacent is a fridge with cold drinks and an information table. To its right is a door that leads to Gate 7. Queue bollards and foldable stairs are positioned on the right. Retractable banners fill the right wall. The wall on the left is a combination of mustard and cream. The ceiling is white with light fixtures and air conditioning. The floor has a green carpet with geometric patterns. Large advert banners are visible.
  • Connected chairs are arranged on the left. Adjacent is a fridge with cold drinks and an information table. To its right is a door that leads to Gate 7. Queue bollards and foldable stairs are positioned on the right. Retractable banners fill the right wall. To the left is an accessible toilet. Directional signage is affixed to the walls. The ceiling is white with light fixtures and air conditioning. The floor has a green carpet with geometric patterns. Large advert banners are visible.
  • Inside the accessible toilet. The toilet bowl, equipped with hand grabs, is positioned to the left. A rubbish bin and a tissue dispenser are placed beside it. To the right is a changing table. Adjacent is a wash basin and a tissue dispenser. Rubbish bins are placed underneath. The floor has grey tiles, and the walls and ceiling are white with light fixtures.
  • An indoor baggage claim area features an L-shaped stainless steel moving carousel. Digital screens and digital posters are affixed to the walls. To the left, a row of chairs is arranged against the wall. The carpet flooring throughout features decorative geometric motifs, and the ceiling is white with large ceiling fans and light fixtures.
  • An indoor baggage claim area features an L-shaped stainless steel moving carousel. Digital screens and digital posters are affixed to the walls, along with a directional sign that reads "Baggage Claim". To the left, a row of chairs is arranged against the wall. Next to it are rubbish bins. The carpet flooring throughout features decorative geometric motifs, and the ceiling is white with large ceiling fans and light fixtures.
  • Inside the accessible toilet, the toilet bowl, equipped with hand grabs, is positioned in the corner. A rubbish bin and a tissue dispenser are placed beside it. To the left is a changing table, adjacent to which is a wash basin and a tissue and soap dispenser. Rubbish bins are placed underneath, along with a "Slippery when wet" signage. The floor has grey tiles, and the walls and ceiling are white with light fixtures.
  • An indoor corridor with green carpeting. To the left are closed, white double doors with window panels and red signage. On the right is a large, illuminated advertisement board featuring images of animals and text promoting wildlife encounters. Further in, tables are arranged against the black wall. The walls outside are white, and the ceiling is white with light fixtures.
  • To the left are cushioned chairs arranged against a black wall. Next to them are closed, white double sliding glass doors. On the right is another glass door that leads to the Interview and Search Room. The walls and ceiling are white with light fixtures and air conditioning. The floor has a green carpet accentuated by yellow. Posters are affixed to the wall.
  • Store image
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  • The main baggage claim zone at the Sunshine Coast Airport looking toward the exit. The floor is made of white and blue tiles with a number of couch seating areas in the background.
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GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.
• Have measurements of key access points and features such as doorway widths via Cérge Virtual Tour

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• Trained staff in communicating with people with learning or behavioural challenges
• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Have Braille and tactile signage on all information and paths of travel
• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
• Have an appropriate area for toileting an assistance dog
• Have handrails on all our stairways
• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
• Bindi Maps Available throughout the facility to support wayfinding
• Cérge audio guide available describing the facility

HEARING

• Have a hearing loop
• Staff are trained in communicating with people who are deaf or have hearing loss
• Have telephones which are compatible with hearing aids
• Have TVs with captioning option
• Have volume controlled phones
• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Have step free access to into our business premise
• Have an accessible public toilet which is unlocked
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas.
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Have wheelchair accessible transport options available in the general vicinity