COMMUNICATION
• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
VISION
• Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have effective lighting throughout facility.
HEARING
• Have a low noise reception areas and adequate lighting for viewing facial expressions
PHYSICAL - MOBILITY
• Have grab rails in the bathroom
PHYSICAL - WHEELCHAIR
• Have step free outdoor pathways
• Have a doorbell or intercom at an accessible height and display a contact number (accessible height is 900mm-1100 mm)
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have a wheelchair accessible toilet
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid