Southport Community Centre

Access Guide

General Access
Communication
Vision
Hearing
Physical - Mobility
Physical - Wheelchair
Allergies and Intolerances

A modern building with a geometric facade featuring grey panels and diagonal white and yellow accents. In the foreground, a path leads to the entrance, flanked by lush green grass and plants. On the left, a sign reads "City of Gold Coast Community Centre Southport" in white text on a blue and green background. Trees with overhanging branches frame the scene, adding a natural element to the urban setting.

A car park with several vehicles is in the foreground, with marked parking spaces on the asphalt. In the background, there are tall buildings with reflective glass windows on the left and right. Trees with sparse foliage are scattered throughout the area, and a small playground is visible among the trees. The scene is set in an urban environment with a mix of natural and architectural elements.

A parking area with two cars parked in designated disabled spaces, marked by blue signs on the ground. On the left, a dark-coloured vehicle, and on the right, a white SUV. In the background, a park with trees, a pathway, and a playground. A tall building with blue glass windows is visible on the left. The ground is wet, suggesting recent rain, and there are street lamps and signs around the area.

A modern building with a geometric facade featuring grey and brown panels, accented by white and yellow diagonal lines. In the foreground, a path flanked by lush green plants leads to the entrance. On the left, a large sign reads "City of Gold Coast Community Centre Southport" with a green and blue design. Tall buildings are visible in the background, partially obscured by trees.

A modern building entrance with large glass doors and windows on the left. The floor is a mix of concrete and tiled surfaces. On the right, there is a pathway leading to a garden area with trees and shrubs. The ceiling is white with a wooden panel section above the entrance. A security camera is mounted on the wall near a sign.

A hallway with brown tiled flooring and a white ceiling. On the left, there is a fire door with a sign, and a service window with a closed shutter. In the centre, an AED is mounted on the wall. On the right, a vending machine is next to a staircase with metal railings leading upwards. Further back, there is a reception area with a window and a counter. The space is well-lit with ceiling lights.

A modern indoor space with a tiled floor and a white ceiling featuring recessed lighting. On the right, a staircase with metal railings leads upwards, adjacent to large windows showing trees outside. In the centre, there's a lift with a control panel and a directory board. On the left, a wall-mounted sign provides directions to various rooms. A small reception area with a window and a door is visible, along with a bin placed on the floor.

Elevator doors are in the centre with a directory sign on the left listing various rooms and offices in the community centre. A staircase with metal railings is on the right, leading upwards. A vending machine is positioned next to the stairs. The floor is tiled in dark grey, and the ceiling is white with recessed lighting. Large windows in the background allow natural light to enter, revealing greenery outside.

A spacious interior with a high ceiling and tiled floor. On the left, there are double doors with yellow panels and a black armchair. In the centre, a small table with brochures is placed near a window that looks into another room. To the right, a grey door and another black armchair are positioned near large windows showing greenery outside.

A hallway with grey tiled flooring and white walls. On the left, a corridor extends with several doors and framed pictures on the wall. A large black screen is mounted above. In the centre, double doors with frosted glass are flanked by a wall-mounted sign and a black bin. On the right, a window looks into an office space with a chair and a small table displaying brochures. The ceiling is white with recessed lighting.

A corridor with white walls and a grey tiled floor. On the left, there are framed pictures on the wall and an illuminated exit sign on the ceiling. At the end of the corridor, a black directory board is visible next to a lift. On the right, an open door leads to a room with white walls, a beige floor, and visible kitchen equipment, including a stainless steel counter and a fire extinguisher. The ceiling has recessed lighting.

A commercial kitchen with stainless steel worktops on both sides. On the left, there are metal shelves and an air conditioning unit above. The right side features white cabinets above the worktop, a green bin, and a trolley. In the centre, a large stainless steel refrigerator stands next to a fire extinguisher. The floor is grey, and the ceiling has fluorescent lighting.

On the left, a spacious room with a wooden floor and a ceiling with fluorescent lights. Stacked chairs are against the far wall. On the right, a corridor with dark tiled flooring and white walls, leading to an elevator. An exit sign is above the corridor, and there are small signs on the walls. The ceiling in the corridor has recessed lighting.

A clean, accessible bathroom with white tiled walls and a light-coloured tiled floor. On the left, there's a wall-mounted sink with a mirror above it and a soap dispenser to the right. Below the sink is a small waste bin. On the right, a toilet with an open lid is equipped with a grab rail for accessibility. A toilet paper holder is mounted on the wall. A yellow box is fixed in the corner above the grab rail. The ceiling is plain white with recessed lighting.

A spacious room with a wooden floor and a ceiling with fluorescent lights. On the left, there is a black table and chair near a blue door with an exit sign above it. The back wall features large mirrors and a clock. On the right, several stacked black chairs are placed against a wall with a closed roller shutter. The walls are painted in grey and white, and the room appears to be well-lit and organised.

A spacious room with a wooden floor and a ceiling with fluorescent lights. On the left, there are grey and black partition panels. In the middle, a stack of black chairs is neatly arranged against the wall. On the right, there are two sets of double doors with blue-tinted glass and exit signs above them. A mirrored wall with ballet barres runs along the right side.

A spacious room with a patterned carpet in shades of grey and green. On the left, there are stacked chairs against the wall. The back wall features large windows with blinds and a glass door. On the right, a whiteboard, a wall-mounted TV, and a lectern are visible. A table with a coffee urn is in the foreground on the right. The ceiling is fitted with fluorescent lights and a projector.

A spacious room with a patterned carpet floor in shades of grey and green. On the left, a wall-mounted TV and a lectern are visible. In the centre, a whiteboard and a table with a kettle are against the wall. On the right, a stack of chairs is neatly arranged, and a clock is mounted on the wall. The ceiling is fitted with fluorescent lights and air vents.

A modern building exterior with a pathway lined by lush green plants on the left. The building has large glass windows and an open door leading to a meeting room labelled "G1" on the right. Inside, several black chairs are stacked against a wall. The ceiling has rectangular fluorescent lights. In the background, a tall building with blue-tinted windows is visible. The floor outside is a textured concrete surface.

A room with a dark carpeted floor and a white ceiling with fluorescent lights. On the right, there are several black chairs with metal legs lined up against the wall. On the left, there are power outlets on the wall. At the far end, a large flat-screen TV is mounted on the wall, with a whiteboard nearby. A few stacked chairs with wheels are positioned beneath the TV. A clock is mounted on the left wall, and a door is visible on the right wall.

A corridor with grey and white walls and a dark tiled floor. On the right, an open door reveals a bathroom with beige tiles, a bench, and grab bars. The door has a sign about CCTV operation. On the left, the corridor extends with framed pictures on the wall and a glass door leading to another area. Ceiling lights illuminate the space, and an exit sign is visible in the distance.

A spacious, accessible bathroom with light-coloured tiled walls and floor. In the centre, a toilet is equipped with multiple metal grab bars on the walls for support. To the right, a wall-mounted sink is visible, along with a stainless steel hand dryer and a yellow emergency call button. On the left, a bench is partially visible. The ceiling is plain and white, with a light fixture.

A modern building exterior with large glass windows and doors. On the right, a glass door reveals an interior with a wooden floor and ceiling lights. The left side features reflective glass panels showing trees and greenery outside. The ground is a textured concrete surface, and part of the building's geometric facade is visible above.

A clean, accessible bathroom with white tiled walls and a light-coloured tiled floor. On the left, a wall-mounted sink with a mirror above and a soap dispenser to the right. Below the sink is a small waste bin. On the right, a toilet with an open lid and a grab rail along the wall. A toilet paper holder is mounted nearby. A yellow box is fixed to the wall in the corner. The ceiling is plain white with recessed lighting.

A glass entrance with double doors, one of which is open, revealing an interior with a wooden floor and a ceiling with lights. The exterior has a textured concrete floor and grey walls. A warning sign is mounted on the right wall. Through the glass, there are visible trees and a grassy area outside.

A large, empty hall with a polished wooden floor. In the centre, a stage with dark blue curtains is visible. The ceiling is lined with rectangular fluorescent lights. On the left, there are several closed, grey partition doors. On the right, stacked chairs are placed against the wall near a set of glass doors. The walls are plain and light-coloured, contributing to the spacious feel of the room.

A large, empty hall with a polished wooden floor and a grid-patterned ceiling with fluorescent lights. On the left, a stage with dark blue curtains is visible. The right side features a row of stacked chairs against the wall. At the far end, there are double doors with glass panels. The walls are light-coloured, and there are a few doors and a fire extinguisher on the right.

A stage with closed blue curtains is centred in the image. The stage floor is black, and the surrounding area has a light wooden floor. The ceiling is white with rectangular fluorescent lights. On the right, there are stacked chairs against the wall. Two black speakers are mounted at the top corners of the stage.

View from a stage with black flooring, looking out into a large hall. The stage is framed by blue curtains and overhead lighting equipment. The hall has a light wooden floor and a ceiling with recessed lighting. On the left, a row of stacked black chairs lines the wall. At the far end, there are glass doors with a view outside, flanked by a fire extinguisher and a clock. The right wall features large, grey sliding panels.

A small stage setup with black curtains in the centre, partially open to reveal a platform. On the left, a blue lift with railings is positioned near the stage. On the right, a podium on wheels, a microphone stand, and audio equipment are visible. The floor is wooden, and the ceiling has visible pipes and lighting fixtures. Blue curtains hang on the right side, partially covering the wall.

A large, empty hall with a polished wooden floor. On the right, a stage with dark curtains. The left side features a wall of mirrors, reflecting the room's interior. The ceiling is lined with rectangular fluorescent lights, and there are several columns throughout the space. Stacks of chairs are visible against the walls.

A large, empty hall with a polished wooden floor and a grid-patterned ceiling with fluorescent lights. In the background, there is a stage with a dark curtain. On the left, a closed roller shutter and a stack of chairs are visible. On the right, a row of stacked chairs lines the wall, and a set of double doors with blue frames is present. Several support columns are evenly spaced throughout the room.

On the left, an open door reveals an interior space with wooden flooring, white appliances, and a counter. The right side features a row of large glass windows with reflections of vehicles and buildings outside. The ground is a textured concrete surface, and the ceiling is smooth and white. A sign on the door reads "Meeting Room G3". In the background, a person walks along a path bordered by greenery and a red post box.

A spacious room with a wooden floor and a ceiling with fluorescent lights. On the left, there are stacks of black chairs and a black cabinet with a poster. In the middle, there are two trolleys and a clock on the wall. On the right, a kitchen area with a long counter, white appliances, including a fridge and microwave, and various kitchen items. The walls are white with a grey lower section.

A kitchen area with a long counter in the centre, featuring multiple microwaves and a sink. On the left, there is a white refrigerator and a wall clock above it. A black rubbish bin and a trolley are also visible. The floor is wooden, and the ceiling has recessed lighting and a vent. The walls are half grey and half white, with various kitchen appliances and dispensers mounted on them.

A spacious room with a wooden floor and a grid-patterned ceiling with fluorescent lights. On the left, there are large windows with blinds and a double glass door. The back wall has a stack of black chairs and folded tables. On the right, a clock is mounted on the wall above a counter with a trolley and a bin. The room appears to be a multipurpose space, possibly for meetings or events.

A spacious room with a light-coloured tiled floor and a suspended ceiling with fluorescent lights. On the left, there's an open door leading to a small room with a toilet. A dark trolley with shelves is positioned against the wall, which has a clock mounted on it. In the background, there are several microwaves on a counter and a whiteboard on wheels. The walls are grey and white, and the room has a clean, functional appearance.

A clean, white-tiled bathroom with a sink and mirror on the left. Above the sink is a paper towel dispenser, and next to it, a hand dryer. On the right, there's a toilet with a grab bar beside it. A small yellow box is mounted on the wall above the toilet. The floor is tiled in white, and the ceiling has recessed lighting.

Elevator in the centre with closed metallic doors, flanked by a directory sign listing various rooms and facilities on the left. A staircase with metal railings is on the right, leading upwards. A vending machine is positioned at the base of the stairs. The floor is tiled in dark grey, and the ceiling is white with recessed lighting. Large windows on the right allow natural light to illuminate the area, with greenery visible outside.

A corridor with a tiled floor and white walls. On the left, an open door reveals a small room with a white counter, a refrigerator, and a sign on the wall. The corridor extends to the right, lined with closed doors and lit by ceiling lights. An exit sign is visible above a door at the end of the hallway, leading to a glass door with a view of greenery outside.

A clean, modern room with white walls and grey flooring. On the left, there are two light green wall-mounted cabinets. In the centre, a white table extends from the wall. The right side features a long countertop with white cabinets above and below. A small black bin and some blue items are on the counter. A door with a fire extinguisher beside it is in the background. The ceiling has recessed lighting and a ventilation grille.

A clean, modern kitchen with white cabinetry and a dark countertop. On the left, a sink with a kettle and soap dispenser is visible. A wall clock is mounted above. In the centre, a white table stands on a dark floor. On the right, a microwave sits on a counter, with a refrigerator nearby. The ceiling has several rectangular fluorescent lights and a vent. A small metal trolley is positioned next to the fridge.

A public restroom with white tiled walls and floor. On the left, a white sink with a soap dispenser and a hand dryer above it. In the centre, two black bins with lids are placed side by side beneath a yellow wall-mounted box. On the right, a toilet with a roll of toilet paper on a holder and a metal grab bar above it. The ceiling is plain with a light fixture.

A hallway with dark tiled flooring and a white ceiling featuring recessed lights and vents. On the left, there's a lift with a control panel and a sign above. A glass and metal railing lines the corridor. On the right, large windows reveal a view of green trees and grass outside. An emergency exit sign is visible above the windows.

A corridor with a tiled floor and white walls. On the left, a hallway extends with several doors and framed pictures on the wall. On the right, a glass-walled meeting room is visible, with a sign indicating directions to meeting rooms and toilets. The ceiling has recessed lighting and air vents. A railing is present on the right, overlooking a lower level.

A modern office interior with a black leather sofa on the left against frosted glass panels. The floor is covered with patterned carpet tiles in shades of grey and green. On the right, a corridor with glass partitions leads to other rooms. A wall clock and a colourful framed artwork are mounted on the wall above a door. The ceiling features recessed lighting and air vents.

A room with a patterned carpet floor and a tiled ceiling with fluorescent lights. On the right wall, there's a whiteboard and a clock. In the middle, several stacked chairs and folded tables are against the wall. On the left, an open doorway leads to a corridor with more patterned flooring and a visible exit sign. A small bin is near the chairs.

A room with a patterned carpet floor featuring grey and green stripes. On the left, a large flat-screen TV is mounted on the wall. On the right, there are stacks of black chairs. The back wall has a door slightly ajar, revealing a glimpse of another room. The ceiling is fitted with rectangular fluorescent lights. The walls are half-panelled with grey and white.

A spacious room with a patterned carpet in shades of green and grey. On the left, there's a whiteboard and a podium. The back wall features double doors and a small cabinet. On the right, a row of stacked chairs lines the wall beneath a clock. The ceiling is fitted with fluorescent lights and ventilation panels.

A large, empty room with a patterned carpet featuring grey and green tones. The ceiling is lined with rectangular fluorescent lights. On the left wall, there's a closed shutter window. The right side has a stack of black chairs lined up against the wall. In the background, more chairs are stacked, and a bin is visible. The walls are two-toned, with a darker shade on the lower half.

A room with a dark carpeted floor featuring a subtle linear pattern. The walls are light grey with a whiteboard mounted on the centre of the far wall. Above the whiteboard, a projector is installed. On the right, an open door leads to another area, and a blue bin is placed nearby. The ceiling is fitted with rectangular fluorescent lights, evenly spaced across the room.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.

• Accept the Companion Card

• Employ people with disability

• Trained staff in disability awareness

• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

• Ask all visitors if there are any specific needs to be met

• Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).

• Have measurements of key access points and features such as doorway widths, bed heights and circulation spaces, available upon request.

• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service

• Use Plain English / easy read signage and information (includes menus and emergency information)

• A quiet space is available at the venue/ facility

• Trained staff in communicating with people with learning or behavioural challenges

• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Have Braille and tactile signage on all information and paths of travel

• Provide digital communication materials (hard copy information is also available on line)

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)

• Have an appropriate area for toileting an assistance dog

• Have handrails on all our stairways

• Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)

• Have effective lighting throughout facility.

• Have tactile tiles prior to steps, ramps, jetties, piers and other hazards.

HEARING

• Have a hearing loop

• Have TVs with captioning option

• Have visual alerts for emergencies (Include flashing light)

• Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

• Use non-slip tiles in the bathroom or slip resistant matting

• Have grab rails in the bathroom

• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways

• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas

• Have step free access to into our business premise

• Have step free access to the conference or function room

• Have accessible seating areas in theatrette

• Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.

• Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

• Have an accessible public toilet which is unlocked

• Have a wheelchair/scooter charging station (power point) in an accessible location

• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed

• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)

• Have a wheelchair accessible toilet

• Provide a low height counter suitable for a person using a wheelchair or a person of small stature

• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

• Have 2 accessible car parking spaces

ALLERGIES AND INTOLERANCES

• Have equipment to respond to anaphylactic shock such as epipens and defibrillator