scout23

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Access Guide

  • General Access
  • Communication
  • Vision
  • Physical - Mobility
  • Physical - Wheelchair
  • A group of people standing around admiring Bundy the assistance dog in training at the scout23 conference event. The Cérge character manages a feature in the group, but Bundy the assistance dog steals all the attention.
  • Cérge male icon showing a QR code that customers with a disability can scan and watch. The walls of the hallway have a monochromatic painting of a band playing on the stage. Further back of the hallway is a yellow-painted wall with small frames hanging on walls. At the end of the hallway is a glass wall overlooking the outside and parking lot area.
  • Moving down the corridor from the 'Accessibility break out room', is the stairwell and lift which provides access to the second floor and the 'Real talks break out room'. The wall opposite the stairwell is white frames with rootlike designs. On the left side of the stairwell is a grey fire exit door.
  • Lift accessible at the Level 1 floor. On the right side of the elevator is a caution to not use the lift when there is fire. On the left side is a laminated rectangular board containing the lift limits.
  • Open fire safety double doors in Lakeview room. It has long handlebars in the middle of the doors. On the right side is a small fire extinguisher mounted on the wall while on the left side is an evacuation diagram/map.
  • Upon entering the Unisex toilet, a baby changing station can be utilized on the left corner. There is also a wash basin with a mirror, a liquid dispenser mounted on the white wall, and two rubbish bins. The wall behind is painted blue-green.
  • Open Unisex toilet in Venue 114. Inside the Unisex toilet is a wash basin with a mirror, a liquid dispenser mounted on the white wall, and two rubbish bins. The wall behind is painted blue-green.
  • Another toilet room in Venue 114. The walls are completely painted white which looks very clean. Similar to the other toilet room, it also has a wash basin with a mirror, a blue rubbish bin, a liquid dispenser, and a hand dryer mounted on the white wall. However, the baby changing station is located beside the toilet bowl and there is a painting hanging on the right wall.
  • View of the hallway and a peak of one of the accessible bathrooms in Venue 114. These bathrooms can be identified by the white square walls and dark brown doors. There is also a head silhouette design on the white walls. Black diamond-shaped labels for each bathroom can be seen on the left corner of each door.
  • Side view of Venue 114 from a couple of metres away from the caramel canopy with white metal bars. A keep left turn road sign can be seen before the left turn only sign at the median from the previous image. Different colors of cars are parked at the accessible car spaces approx. 25 metres from the main entry.
  • In front of the main entry to Venue 114 is a white road sign indicating a left turn only. A caramel-painted canopy with white metal bars at the edges gives shade to the crossing leading to Lake Kawana at the back. A number of cars can be seen at the under-cover drop-off area for guests' arrival.
  • Cemented grey pathway with yellow L-pattern lines in the middle leading to the back of the venue where Lake Kawana can be seen. Several overhangs can be seen above this pathway with a caramel ceiling cover and solid white steel archways. A part of the building is covered by glass walls with large posters of the amenities available at the venue.
  • A closer look at the back of the venue leading to Lake Kawana. A courtyard entrance signboard in yellow and black is hanging at one of the solid white steel archways on the overhang. A CCTV camera is also mounted to the caramel ceiling of the overhang of this part of Venue 114. Right beside the grey cemented smooth pathway is a land area covered with Bermuda grass. Movable, hip-length, white metal gates separate the courtyard containing a brown food truck.
  • At the entrance of the courtyard is a vintage car painted white and chocolate. This angle of the image shows that the courtyard has two brown food trucks and a brown table with black chairs directly opposite to them. There are palms and other types of trees surrounding the area, and guests have a clear view of Lake Kawana waters.
  • Craftbeer Capital is one of the vendors inside Venue 114. A green, circular signboard with its brand name and logo is displayed next to the Sunshine East poster. Behind the signboard are a cooler box and a display table with fruits and beer cans. An automatic sliding door is open that leads to another portion of the venue.
  • Moving into the entrance area is a range of sky blue marketing flags on display advertising the Scout event. On the right side of the entrance is a retro van painted white and chocolate with a car plate 5NAP5, while on the left is a black stanchion with black ropes enclosing some parked bikes. Next to the retro van is a grey sliding gate. Artificial vines can be seen on the white metal archways on the ceiling.
  • Moving to the right is an expansive courtyard laid out in a circular fashion with a range of vendors providing food, coffee & tea, cold drinks, and other refreshments. Green rubbish bins for biodegradable waste and black rubbish bins for nonbiodegradable waste are placed right beside each vendor. A string of LED lights is hung above the entire area.
  • An open space with fresh air, natural sunlight, and a beautiful view of Lake Kanawa waters in the courtyard of Venue 114. There is a seating area with black chairs and wooden tables in front of the two food trucks serving the guests of the event. The food trucks are parked on a land area, while the tables are within the grey smooth, cemented surface.
  • The entrance to the main vendor hall can be identified by the full vine wall cover on the left side before the glass walls. Silver stanchions and blue lane ropes are placed to regulate the flow of guests upon entering the main vendor hall. Marketing posters, photography, and graphic papers are displayed in this area.
  • Directly ahead through open doors is the main vendor hall, which features highly polished timber floors and fluorescent downlights. This space is large but filled with a range of vendors featuring their products or service. A large array of bright and colorful marketing posters and materials dominate this area.
  • Aquaduck Sunshine Coast table inside the main vendor hall. Other vendor tables are also present. The artificial lights are reflected on the polished timber floors. A portion of the ceiling and upper wall is covered by square walnut and light brown covers.
  • Participating vendors are facing the central stage, accessible by a black staircase. On the upper left corner of the stage is a large projector screen and a black speaker. All the tables are covered by white cloth, and above them are different flyers and infographics from respective vendors.
  • Front view of the stage inside the main vendor hall. The short staircase is located at the central point of the stage, and beside it are potted plants for decoration. The stage is covered in black, with some lights pointing to the stage for better visibility of the people and marketing posters at the stage.
  • 'Accessibility break out room' located down the corridor from the 'Accessibility hub.' It has a medium-sized space featuring dark carpet tiles, dark blinds, and mild-level lighting. There is a movable television set right beside a painting. Next to it is a small kitchenette with white storage cabinets.
  • “Real-talks” break-out room has a large space featuring polished walnut tiles, dark blinds, and mild-level lighting. The area is dominated by black chairs. In front is a black podium for speakers. On the left side is a movable television attached to a silver frame.
  • Front view of “Real-talks” break-out room. The lighting fixtures are directed to a small elevated platform at the center of the room. Three grey sofa chairs are placed on top of the platform. Another television is placed in the right corner and a speaker. There is a freeway in the middle towards the center platform.
  • The image shows a short entrance ramp to the elevated black platform in the middle. In between the black chairs are potted plants of the palm family. The black podium has an adjustable microphone attached to it.
  • 'Accessibility break out room' located down the corridor from the 'Accessibility hub.' It has a medium-sized space featuring dark carpet tiles, dark blinds, and mild-level lighting. This area also features a small kitchenette and access to an outdoor space with seating.
  • Front look of the ‘Accessibility break-out room’. The entrance to this room is through the grey double doors on the left corner. At the center is a brown podium where one can deliver his/her speech or talk. Both sides of this podium have a television slightly placed above and a speaker for everyone to hear.
  • Back view of the ‘Accessibility break-out room’. The room is filled with black chairs arranged in three columns. The glass walls are covered with dark blinds. At the back of the room is where the kitchenette can be found as well as a door to the outdoor space with seating.
  • The Accessibility hub is located on the ground floor next to the main vendor hall and is a quieter space with some seating and close proximity to the bathrooms. Wheelchairs are available in this hub. This area is also occupied by the Cérge team with dark blue tables and their brand icon showing a QR code. The ground level has dirty white floors and dark walnut wooden walls.
  • The space behind the large Craftbeer Capital poster is the entrance to Hall 2. The large poster of Craftbeer Capital is supported by grey steel tubes. Next to the Hall 2 entrance doors is where the Cérge team is located.
  • Opposite the Cérge team table is Spinal Life Australia. Their area can be identified by the slightly elevated white walls with random patterns of diamond shapes and lots of rectangular posters plastered on the black wall. Beside their table is a black rubbish bin, and next to it is a hallway with a fire exit sign at the top.
  • Store image
  • Store image
  • A group of people standing around admiring Bundy the assistance dog in training at the scout23 conference event. The Cérge character manages a feature in the group, but Bundy the assistance dog steals all the attention.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Provide details regarding the location of your business and provide a map which indicates the closest town and proximity to the local railway and coach station, include accessibility information about your local area.

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges
• Have options available for easier communication for people with dual sensory loss (Includes adapted telephones, adapted mobile telephones and Telephone Typewriters).
• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have raised tactile buttons in our lifts
• Have handrails on all our stairways
• Have effective lighting throughout facility.

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have accessible seating areas in theatrette
• Have an accessible public toilet which is unlocked
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)
• Have a wheelchair accessible toilet
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid