Satori Organics

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Access Guide

  • General Access
  • Communication
  • Vision
  • Physical - Mobility
  • Physical - Wheelchair
  • Allergies and Intolerances
  • A lady with a welcoming smile leans on a glass cabinet with a range of cakes and snacks on display. On top of the cabinet is a smaller cabinet with jars of condiments for sale. To the right is a wooden display with Fresh Chai Co packs displayed. A man is seen walking behind.
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  • A grey retail building with a striped shade cover over the outdoor seating area with chairs and tables. A glass fronted shop is to the left with JM McKeering's real estate written across the top, and another pink-painted shop to the right. Two trees and oval-shaped grassland in front provide a lovely ambiance. There is a banner that reads Blended Fresh Acai standing outside
  • An exterior with 198 written on it has two grey umbrellas over a sitting area. Three adults are seated at a white table clothed covered table behind a table with chairs overlooking a metal bench leaning against the wall with four blue stools lining in front and a table with 2 seats to the left. A black and white dog is waiting outside. Cloth racks can be seen on the right. A black menu board leans against the entrance. The place is shaded by two trees and there are brown leaves on the floor.
  • A shop exterior has black oval menu boards on each side of the front window which has 'Satori Organics' written on it and a menu board leaning against the wall to the left. There are fruits on a table and house décor seen through the front glass window. A bench close to the window with four small, blue metal stools in the front. A rubbish bin is to the left of the front door. Dry, brown leaves are on the floor.
  • A row of shops facing the car park split by a small oval shaped garden. The shop to the left is a light blue-painted outlet with three red oval signs. Next door is beige-painted with a red roof and has 'Restaurant' signage and is next door to another shop called 'The Cut and Colour room' with signage and plants out the front of the shop. To the right is a shop called 'Physio Works' and has blue accents.
  • A bright space with glass food cabinets displaying snacks and food on trays and plates. There are five large' light blue jars, three glass jars, and five little, light blue jars lined up next to a wooden tray with cards on it. Menus can be seen behind on the walls to the right. Through the glass cabinet, two women are seen with big, warm smiles.
  • A large glass food cabinet with cakes and snacks displayed. On the top is a pineapple and two pastries in packaging snacks next to a range of condiments for sale. Some white and black boxes are stacked to the right.
  • Another large glass cabinet displaying cakes and snacks. Bottles, boxes, and packs are seen on top, while bottles and a picture frame are in front. To the right is a table with the coffee machine with cups stacked on top. On the left wall is a brown paper scroll with writing on it and a shelf with stacked crockery. A lady is using the coffee machine. On the wall are three large written menus, hanging decorations, and a black wall design with more menu items.
  • A lady with a welcoming smile leans on a glass cabinet with a range of cakes and snacks on display. On top of the cabinet is a smaller cabinet with jars of condiments for sale. To the right is a wooden display with Fresh Chai Co packs displayed. A man is seen walking behind.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Trained staff in disability awareness
• Ask all visitors if there are any specific needs to be met
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Doorway into store is 84cm wide and small step is 4cm high

COMMUNICATION

• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Trained staff in communicating with people with learning or behavioural challenges

VISION

• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Trained staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
• Have an appropriate area for toileting an assistance dog
• Have effective lighting throughout facility.

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas (includes picnic areas, barbecues and indoor and outdoor areas
• Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed
• Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc)
• Please note the Small step into cafe is 4cm high
• Provide a low height counter suitable for a person using a wheelchair or a person of small stature
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
• Adhere to The Food Authority requirements for allergy management in food preparation