Riverlife


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Access Guide

  • General Access
  • Communication
  • Vision
  • Physical - Mobility
  • Physical - Wheelchair

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
 Ask all visitors if there are any specific needs to be met
 Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
 Have measurements of key access points and features such as doorway widths via Cérge Virtual Tour

COMMUNICATION

 Use Plain English / easy read signage and information (includes menus and emergency information)
 A quiet space is available at the venue/ facility
 Provide clear, concise internal and external directional signage throughout your facility.

VISION

 Provide information in large print
 Use easy read fonts in our signage and communication materials (Helvetica and Arial)
 Have an appropriate area for toileting an assistance dog
 Have effective lighting throughout facility.

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth
 Use non-slip tiles in the bathroom or slip resistant matting
 Have grab rails in the bathroom
 Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Have step free access to into our business premise
 Have wheelchair access to amusements and activities
 Accessible carparking available in neighbouring car parks (Lower River Terrace and Hamilton Street)
 Provide a low height counter suitable for a person using a wheelchair or a person of small stature
 Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
 Wheelchair accessible toilet has a narrow entry point of 82cm