RACV Noosa Resort


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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • Allergies and Intolerances

GENERAL ACCESS

 Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
 Accept the Companion Card
 Employ people with disability
 Trained staff in disability awareness
 Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
 Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
 Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
 Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
 Have measurements of key access points and features such as doorway widths via Cérge Virtual Tour

COMMUNICATION

 Use Cérge as our digital concierge to support personalised customer service
 Use Plain English / easy read signage and information (includes menus and emergency information)
 A quiet space is available at the venue/ facility
 Provide clear, concise internal and external directional signage throughout your facility.

VISION

 Provide information in large print
 Provide digital communication materials (hard copy information is also available on line)
 Use easy read fonts in our signage and communication materials (Helvetica and Arial)
 Have an appropriate area for toileting an assistance dog
 Have handrails on all our stairways
 Have effective lighting throughout facility.
 Cérge audio guide available describing the facility

HEARING

 Have telephones which are compatible with hearing aids
 Caption all entertainment (TVs, live shows, performances)
 Have TVs with captioning option
 Have volume controlled phones
 Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

 Use floors/coverings which are slip resistant, firm and smooth
 Use non-slip tiles in the bathroom or slip resistant matting
 Have grab rails in the bathroom
 Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

 Have step free outdoor pathways
 Have step free access to into our business premise
 Have step free access to the conference or function room
 Have an accessible public toilet which is unlocked
 Have wheelchair access to amusements and activities
 Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas.
 Have a wheelchair accessible toilet
 Have a wheelchair accessible shower and change room
 Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
 Have wheelchair accessible transport options available in the general vicinity

PHYSICAL - HIGH SUPPORT NEEDS

 Have twin beds available on request
 Have rooms which are interconnecting
 Have bathrooms with enhanced accessible features

ALLERGIES AND INTOLERANCES

 Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
 Trained staff to respond to allergic reactions
 Adhere to The Food Authority requirements for allergy management in food preparation
 Have equipment to respond to anaphylactic shock such as epipens and defibrillator