RACV Noosa Resort

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Access Guide

  • General Access
  • Communication
  • Vision
  • Hearing
  • Physical - Mobility
  • Physical - Wheelchair
  • Physical - High support needs
  • Allergies and Intolerances
  • To the left is a lift equipped with mirrors, an emergency phone, and black printed floor tiles. To the right, a manual wooden door leads to the garage, an open space with white walls, white tiles, and a partition wall.
  • A bitumen road with white road markings extends ahead. On the right, a two-storey concrete building stands. A small gate with a shade is positioned to the right, facing a concrete fence with road signs. Neatly trimmed shrubs line both sides, bordered by trees. Further ahead, a set of buildings comes into view.
  • A single-storey building with a white corrugated roof, bordered by a black metal fence. Two-storey buildings flank both sides. Bicycles for hire are parked to the right against the building. Neatly trimmed shrubs line the front. A yellow street sign stands to the right.
  • A modern facility made of concrete and glass. The white building displays a "Reception" sign to the right. Luggage trolleys are present near the driveway. Neatly trimmed shrubs and plants in concrete planters line the front.
  • A contemporary building of concrete and glass. Luggage trolleys and carts are near the driveway. Neatly trimmed shrubs and plants line the front. Bicycles for hire stand against the white building on the right. Tall trees border the asphalt road on the left. Further ahead, two white cars parked in front of the buildings are visible.
  • In the centre stands an automatic glass sliding door. A grey mat displaying the facility's name lies before the entrance. The left wall features dark grey tiles extending inside. On the right, a glass wall. Inside, a marble-designed reception desk with large paintings behind it. Opposite, another marble desk holds brochures and a flower vase. Nearby, a long cushioned bench chair for seating. The floor combines tiles and grey matting, while the ceiling, adorned with light fixtures, is white.
  • On the right stands a marble-designed reception desk, with large paintings hanging on the dark grey wall behind it. Computers, a flower vase, hand sanitizers, and signage adorn the desk. Further in, black chairs and tables are arranged for seating. The floor combines white tiles and grey matting, while the ceiling, adorned with light fixtures, remains white. Directional signage hangs from the ceiling.
  • In the middle, a marble-designed desk and a long cushioned bench for seating, against the black wall adorned with decorations and a clock. To the left, a retail shop displays swimming clothes. The floor combines white tiles and grey matting, while the ceiling, adorned with light fixtures, is all white. Directional signage and a flat-screen TV hang from the ceiling. Further in, to the right, tables and chairs are visible.
  • A view back towards the entrance doors with the reception on the left, two brown runners in the middle and a cream couch lining the wall to the right. Awards and presentations hang on the wall on the right.
  • The entrance to the retail shop to the left. On the right of this entrance is a cream couch lining the wall, A table with flowers and brochures. The wall features awards and presentations.
  • The retail shop offers a variety of swim gear for all ages, along with toiletries and bags on display shelves and walls. T-shirts are showcased on the glass wall. An ice cream freezer is on the left, beside a wall with an advertising sign. The ceiling and floor are white with LED lights.
  • The accessible toilet features a toilet bowl with a hand rail, located in the left corner. A tissue dispenser and a rubbish bin are placed beside it. To the right, a hand basin is mounted against the wall, with a rubbish bin underneath. Adjacent to it, a ledge holds liquid soap and a tissue dispenser. The wall is adorned with white and grey tiles with a honeycomb design, while the floor is tiled in cream.
  • In the middle, there is arranged seating composed of cushioned chairs made of brown rattan and tables. To the right is the host station desk featuring a reception desk with a wooden design. Rows of arranged tables and chairs occupy both sides. The high ceiling features an intricate design with stylish light fixtures. The floor combines black and white tiles with colourful matting bearing the facility name.
  • In the middle, arranged seating with cushioned chairs made of brown rattan and tables. To the left, a painting hangs on the wall. To the right, the host station desk features a reception desk with a wooden design. The floor combines black and white tiles with colourful matting displaying the facility's name. At the far end, the reception desk and long cushioned bench chairs for seating are positioned near the entrance.
  • In the middle, a buffet section displays food items. Adjacent, another counter showcases silverware on shelves and a food display rack on top. Movable chairs and tables are to the left. A door on the left leads to another buffet section. The white ceiling features stylish light fixtures and hanging plants. The right wall has an intricate design. The floor has cream tiles matching the wall.
  • In the middle, a buffet section displays food items. Adjacent, another counter showcases silverware on shelves and a food display rack on top. A fridge displaying food items is placed in the middle. Movable chairs and tables are arranged to the left. The white ceiling features stylish light fixtures and ceiling fans. The floor has dotted cream tiles matching the wall. A glass wall borders the left section.
  • Movable chairs and tables neatly arranged in rows in an open space. Plain white ceiling with striking lighting fixtures resembling balls of thread suspended next to ceiling fans and potted plants. Dotted cream floor and wall tiles matched in colour. Glass partition runs along the left side. Glass door on the right leads to an additional room. A rubbish bin was placed nearby. Glass wall also borders the left section further inside the room.
  • In the centre is a buffet section with food items displayed on the tables. Fridges on both sides showcase more food. Cream tiles cover the floor, matching the walls. The back wall has intricate plant decorations. The white ceiling has a slit design with LED lights and suspended light fixtures.
  • Movable chairs and tables are arranged in rows in the middle and on the sides, with utensils laid out. The white ceiling has a slit design with ceiling fans and stylish light fixtures resembling giant balls of thread hanging down. Ornamental plants also hang from the ceiling on both sides. The floor is tiled with white, and the area is surrounded by glass walls.
  • Movable chairs and tables are arranged in rows in the middle and on the sides, with utensils laid out. The white ceiling has a slit design with ceiling fans and stylish light fixtures resembling large thread balls hanging down. Ornamental plants also hang from the ceiling on both sides. The floor transitions from brown tiles to white. At the far end is the buffet section.
  • In the middle is the bar counter displaying wines, liquors, and glasses. Movable chairs and tables are positioned in front. The ceiling features an intricate floral design with stylish light fixtures and ceiling fans. The brown wall on the left features posters and reminders, with a pot of indoor plants below. The floor is tiled with white.
  • In the middle, there's a bar counter showcasing wines, liquors, and glasses. Movable chairs and tables are in front. The ceiling has an intricate floral design with stylish light fixtures and ceiling fans. The white wall on the right has colorful posters and reminders. The floor is tiled with white.
  • In the middle is a counter displaying food items. Movable chairs and tables are in front. The ceiling has a wooden design with stylish light fixtures; potted ornamental plants and ceiling fans hang from it. The white wall on the right has colorful posters and reminders. The floor is tiled with white. To the right, the glass wall offers a view of the pool outside.
  • Tables and chairs are arranged. The ceiling has a wooden design with stylish light fixtures; potted ornamental plants and ceiling fans hang from it. The white wall on the right has colorful posters and reminders. The floor is tiled with white. To the left, more tables and chairs are arranged behind the glass wall. To the right is a counter table. The floor features polished timber.
  • In the middle is a large pool with sun loungers lining the pool deck. A building made of concrete and glass stands behind it. Large white umbrellas cover a section of the pool. To the right is a staircase that leads to the upper section of the pool deck. A tree casts its shadow on the pool water.
  • In the middle is a pool surrounded by large white umbrella shades. Black sun lounge chairs are arranged on the pool deck. On the far left is a small toddler pool with stepped access. Vibrant water sprays are visible. Next to it is a kids' water play area with blue and yellow water slides. Palm trees surround the pool area.
  • In the middle is a pool with handrails, surrounded by large white umbrella shades. Black sun lounge chairs are arranged on the left side of the pool deck. To the right is a concrete plant box with palm trees and light fixtures. A warning sign is placed below. At the far end, more sun lounge chairs are covered by large umbrella shades on the pool deck. Palm trees surround the pool area.
  • A pool with steps and handrails. Bench seating is on the right. A large black shade cloth covers the pool. Beside it is a bigger pool also with handrails. Sun lounge chairs are on the left deck. White umbrella shades are on both sides. Tall palm trees surround the area. The facility building is on the left.
  • On the left is a pool shaded by a black shade cloth, with a larger pool behind it. Bench and sun lounge chairs are arranged on the right pool deck under large umbrellas. To the right, a wooden ramp with railings and truncated domes leads to an elevated pool deck section with tables and chairs under large white umbrella shades. A drinking fountain is positioned at the corner, next to a black rubbish bin. Tall palm trees and other trees surround the pool area.
  • In the centre is a pool with hand rails and stepped entry, encircled by large white umbrellas. Black sun loungers line the pool deck on the right. On the left, a smaller pool is shaded by a cloth, with a nearby kids' pool. Various trees, including palm trees, adorn the pool area. Warning signs are visible.
  • On the right are two pools separated by a ramp with handrails and truncated domes. On the left, a stepped entry leads to blue slides connected to the kids' pool. Large white umbrellas shade sun loungers on the pool deck. Palm trees encircle the area.
  • In the middle is a children's pool with steps and handrails. Behind it is a yellow and blue slide. In front is a splash area with a vibrant blue non-slip floor. Mushroom umbrella showers, multicolored sprinklers, and hoops are positioned. Shade cloth covers the left section of the pool. Tall palm trees surround the pool area. Further behind is the facility building.
  • In the middle is a large pool with sun loungers lining the pool deck. A building made of concrete and glass stands behind it. Large white umbrellas cover a section of the pool. To the right is a staircase that leads to the upper section of the pool deck. A tree casts its shadow on the pool water.
  • To the right is a timber wall with signage pointing to the Spa and Gym. Two rattan chairs and a small round table are positioned nearby. An indoor plant stands near the inward-opening glass door entrance. The floor has white tiles, and the ceiling is white with LED lights.
  • In the middle is a reception desk against a timber-designed wall, with brochures on top. A large pot of indoor plants sits to its left. Rattan chairs are positioned in front and on the sides. To the right, there's a display rack and a table with items for sale, adorned with indoor plants. The right wall features a grey intricate design, and the ceiling is white with cove lights and suspended stylish light fixtures.
  • To the right is a reception desk with a timber-designed front, holding brochures. On the left, a display rack against a brown wall showcases items for sale. A rattan chair is on the right, and a rubbish bin and fire extinguisher are on the left. The wall features intricate design, with a white ceiling hosting cove lights and suspended stylish fixtures.
  • A room with grey cushioned chairs lined up on both sides. Large indoor plants are in each corner. The left wall has floor-to-ceiling grey curtains, the right wall features a timber design, and the middle white wall has a ball of thread decoration. The ceiling is white with light fixtures, and the floor has timber tiles.
  • On the left corner, a black shelf holds rolled white towels. Next to it, is a table with an adjustable headrest. Light fixtures are on the right wall, beside a shower. Glass partitions in the middle and on both walls have brown tiles matching the floor.
  • In the centre, there's a manual outward-opening glass door with a black mat displaying the facility's name. On the left wall, there's a fire hose reel and a fire extinguisher. The exterior wall has a timber design. Inside, the gym floor is covered with black rubber tiles. Gym equipment is arranged in the middle, and a white rubbish bin is placed near the entrance.
  • In the gym, Lat Pulldown and rowing machines are placed near the right wall. Adjacent is the weights section with various weights and stability balls. Treadmills are positioned to the left. A wall fan and a display rack for belongings are visible in the far end. The floor has black rubber tiles, while the walls and ceilings are white with fluorescent lights.
  • To the left, lat pulldown machines, bench chairs, and other machines are arranged. To the right, rows of treadmills and step machines. Flatscreen TVs and a wall clock are mounted on the middle wall. The floor has black rubber tiles, with white walls and ceilings featuring fluorescent lights. At the far end is the entrance door. Rolled white towels on a display rack are visible.
  • To the left is a Unisex Ambulant Toilet. To the right is a glass door that opens outward. A black matting bearing the facility's name is positioned on the door near the entrance. Further to the left is a display rack with rolled white towels against a glass window. A black rubbish bin is beside it. The floor transitions from grey to black rubber tiles inside.
  • Inside the Ambulant Toilet, a toilet bowl with handrails is in the corner. On both sides are tissue holders and rubbish bins. A hand basin is mounted on the left wall with a liquid soap dispenser above and a small plastic stool underneath. Next to it is a hand dryer mounted on the wall near the glass window. The wall has white tiles, and the floor has grey tiles.
  • Outside, an outward-opening glass door with a hand sanitizer nearby. Inside, a black mat with the facility's name, a rubbish bin, and a large game poster near the entrance. Grey carpet covers the floor, while the ceiling and walls are white. A colorful poster isa affixed to the right wall. Game machines are visible indoors.
  • On the left are electronic arcade games and driving machines, while the right features hockey machines, football tables, and other retro games. The floor is carpeted with tiles, and the walls and ceiling are white with LED lights. Reminder posters are on the walls, and two plastic chairs are near the glass door for seating.
  • In the middle are electronic arcade games and driving machines, with hockey machines and football tables on the right. A large riding machine is also on the right. The floor is carpeted with tiles, and the walls feature colourful linear accents, while the ceiling is white with long fluorescent lights.
  • In the middle are electronic arcade games, a football table, and driving machines. A large riding machine is also on the right. Two cushioned grey chairs are positioned against the wall near the door on the left. The floor is carpeted in grey, and the walls have posters and wall decorations, including reminder posters. The ceiling is white with long fluorescent lights.
  • A concrete pathway leads to a staircase with handrails, granting access to the upper level, barricaded by a glass railing. Tall palm trees are visible. Trees and plants line the pathway on the left, while on the right, a directional signage stands under a tree. Small rocks cover the ground.
  • Inside the kitchen, there's an island bench with cream tiles. A large fridge and kitchen cupboards are visible. To the right, there's a wooden dining table. Behind it is a lounge area with grey sofas and brown pillows. A lampshade stands next to a door. The floor and ceiling have cream tiles, with a ceiling fan adorning the ceiling.
  • Inside the kitchen, an island bench with cream tiles is seen. Next to it, a large fridge, kitchen cupboards, and equipment are arranged. A phone is mounted on the wall to the left of the door. Cream tiles adorn the floor and ceiling, illuminated by LED lights.
  • On the right, a wooden dining table is set, accompanied by a lounge area featuring cushioned grey chairs with brown pillows and a round table. A flatscreen TV is positioned on the left. Large mirrors on the right wall reflect the dining area, while a glass wall on the left offers a view of small trees outside. A ceiling fan hangs from the white ceiling. Cream tiles adorn the floor and walls.
  • Inside the bedroom, a king bed with printed linens and a wooden headboard is flanked by matching bedside tables and lampshades. Large photo frames adorn the right wall. A glass door on the left leads outdoors, offering a view of small trees. A retractable curtain is affixed to the wall near a wooden door. The floor is covered in grey carpet.
  • Inside the toilet, a toilet bowl with hand rails in the corner. Tissue dispensers are on the wall, with a shower and handrails to the left. Toiletries are affixed nearby. A wooden storage rack holds folded white towels on the right, beside a mirror, hand basin, and liquid soap dispenser. A rubbish bin is underneath. A foldable bench chair is near the shower. The floor has small cream tiles, while the walls and ceiling are white.
  • On the right is a king bed with printed linens and a wooden headboard, accompanied by matching bedside tables and lampshades. Large photo frames decorate the right wall. To the left is a wardrobe and a large mirror. The floor is carpeted in grey, while the ceiling and walls are white.
  • On the left, a toilet bowl with a tissue dispenser nearby. Next to it, a shower area enclosed by glass. To the right, a large mirror on a mosaic-design wall. Two hand basins mounted on the wall, with a wooden storage unit holding folded white towels between them. Liquid soap dispensers on the wall. A towel hangs from a holder to the right, along with a rubbish bin. Cream tiles cover the floor, and the ceiling is white with LED lights.
  • A staircase with handrails leads to the upper level, flanked by neatly trimmed shrubs and small trees. Tall palm trees are visible upstairs, with glass railings enclosing the upper level. The building walls are all white.
  • Several white doors labeled with suite numbers. Glass railings line the walls on the right and in the middle. Palm tree branches extend from below to the upper level. The ceiling, walls with small glass windows, and floor are all white.
  • A pathway from the road leads to a two-story villa with a concrete and glass rooftop. In front, a fire hydrant and tall lamp post stand. The building is secured by a metal fence, with trimmed shrubs bordering the front and sides. Trees are also visible.
  • A three-story twin-style building made of concrete and glass, with a spacious front and a garage. Steps with handrails on the right lead to the upper deck. Tall trees and flowering plants adorn the front landscape.
  • A concrete path leads to a timber deck, which in turn leads to an inward-opening glass door, the entrance of the building. Trees and shrubs border the front. The building features a combination of concrete, glass, and timber.
  • In the kitchen, a central island with a sink, is surrounded by cooking equipment and cabinets. Adjacent is a dining table with a display cabinet nearby. A framed decoration adorns the white wall. Beyond, tables and chairs are visible on the balcony. The floor is polished timber, and the wall and ceiling are white.
  • In the corner, a flatscreen TV sits atop a TV stand. A lampshade stands beside it, with a window to its right covered by a retractable curtain. Adjacent is a lounge area with cushioned grey chairs and a round table. The floor has grey carpet, and the wall and ceiling are white, illuminated by an LED light and ceiling fan. To the left is a balcony furnished with tables and chairs.
  • To the right, a flatscreen TV rests on a TV stand, accompanied by a lampshade. Adjacent is a lounge area with cushioned grey chairs and a round table. To the left is a cupboard area with a sink, followed by a door leading outside. The floor has grey carpet, while the wall and ceiling are white, lit by an LED light and ceiling fan.
  • On the right, a king-size bed with a wooden headboard and matching bedside tables. Lampshades top the tables. A glass door to the balcony is on the left. Retractable curtains on the left wall. A wooden office table with a lamp is near the bed. Grey carpeted floor, white walls and ceiling with LED light and ceiling fan. Balcony has tables and chairs.
  • On the left, a toilet bowl with a tissue dispenser nearby. Next to it, a shower area enclosed by glass. To the right, a large mirror on a mosaic-design wall. Two hand basins mounted on the wall, with a wooden storage unit holding folded white towels between them. Liquid soap dispensers on the wall. A towel hangs from a holder to the right, along with a rubbish bin. Cream tiles cover the floor, and the ceiling is white with LED lights.
  • A serene view of lush green fields, grass, and tall trees. Movable table and chairs on the left. The balcony is enclosed by glass railings. The ceiling has corrugated roofing, while the walls and floor are tiled in white.
  • A spacious kitchen area with a dining table in the middle. Behind it, a cupboard, sink, cooking equipment, and a fridge. To the right, a seating area with grey cushioned chairs against a glass wall. A staircase with a timber design matching the floor is on the right. The ceiling and walls are white with LED lighting.
  • On the left, a flatscreen TV sits atop a TV stand. To the right, grey cushioned chairs are arranged against a glass wall. Further to the right, a dining table with wooden chairs and another lounge with grey cushioned chairs. The ceiling is all white with LED lights and a ceiling fan. The white wall features a framed decoration. The floor has timber designs.
  • To the left, a flatscreen TV sits atop a TV stand. Grey cushioned chairs are arranged against the wall on the right. A wooden table is placed in the middle. Further to the right, is a dining table with wooden chairs and another lounge with grey cushioned chairs. A wooden step is also positioned on the right, underneath is a lampshade and a mirror. The ceiling is all white with LED lights and a ceiling fan. The floor has timber designs.
  • To the right is a wooden staircase with a wooden handrail leading to the upper level. The upper level features a carpeted floor. A white door with large handles is on the left. A wall partition secures the stairs. Further in, glass doors lead to the rooms.
  • To the right, a king-size bed with a wooden headboard and matching bedside tables. Lampshades top the tables. The toilet, equipped with a hand basin and a large mirror is visible to its right. To the left, retractable curtains on the left wall. A framed decoration hangs on top of the bed. The floor has grey carpet and the ceiling and walls are white.
  • To the left, a toilet bowl is positioned against the grey wall. Towels hang on a handrail to the right. A glass wall is to its left, while a hand basin stands to the right, in front of a mirror. A rubbish bin is nearby. The wall on the right is made of glass and white and grey tiles in the middle. The floor has cream tiles. A section of the bedroom is visible.
  • To the right, two single beds with a wooden headboard and matching bedside tables. Lampshades top the tables. To the left, retractable curtains on the left glass wall offer a scenic view of the greenery outside. A framed decoration hangs on top of the bed. The floor has grey carpet and the ceiling and walls are white.
  • The rooftop spa features a grey hot tub in the middle, flanked by two black sun lounge chairs. Glass railings secure the area. Safety reminder posters are on the right wall. Trees surround the area.
  • A space with a metal door and hard concrete floor. The white walls and ceiling are illuminated by fluorescent lights. A staircase with handrails on the left grants access to the upper level.
  • In the kitchen, a central island with a sink, is surrounded by cooking equipment, cabinets, and a fridge. Adjacent is a dining table with a display cabinet nearby. A framed decoration adorns the white wall. Beyond, tables and chairs are visible on the balcony. The floor is polished timber, and the wall and the white ceiling feature a cove design with pin lights and ceiling fans. To the right is a seating area with cushioned chairs and a large flatscreen TV.
  • To the right, movable table and chairs are arranged. A spiral staircase leads to the upper deck, bordered by a glass wall railing. On the left, the kitchen area features timber floors, a wooden dining table and chairs, and a lounge area. A kitchen island, cabinets, equipment, and a large fridge are present. A wooden display cabinet holding a lamp stands on the left. The white ceiling is adorned with a ceiling fan and LED lights.
  • A plunge pool with steps and black sun loungers on a timber deck. Glass railing secures the area. The building facade, a blend of concrete, glass, and timber, is on the right. Trees, plants, and other villas are visible below.
  • The lounge area consists of sofas arranged around a round center table facing a large flatscreen TV on a TV stand. Floor-to-ceiling grey curtains hang on both sides. A glass wall on the left provides a view of plants and trees outside. A framed decoration hangs on the left wall. Stairs with handrails lead upwards on the left. The floor has grey carpet, and the ceiling is white with a mounted ceiling fan.
  • To the left is a lift with a mirror and phone. Adjacent is the entrance to the suite. A large mirror hangs on the left wall, next to a landline phone. To the right, a table and chairs are visible. The floor has polished timber, while the wall and ceiling are white, with a ceiling fan.
  • On the right is a king-size bed with printed linens and a wooden headboard, flanked by matching bedside tables and lampshades. To the left is a glass partition that, when open, grants access to the secured balcony. Floor-to-ceiling grey curtains are drawn to the left. The floor is carpeted in grey, while the ceiling features a cove design with pin lights and a ceiling fan, and the walls are white.
  • A spacious bathroom with a tub on the right. The right wall features small black tiles. The floor has printed black tiles matching the lavatory. In the middle, a large mirror sits above two hand basins with a towel organizer underneath. Liquid soap dispensers are mounted to the wall. Another large mirror is placed on the left, facing the tub. The ceiling is all white with LED lights and a ceiling fan.
  • An office table and chair are positioned facing the glass wall, offering a view of the villas and trees. A desk lamp is on top. To the right is a grey sofa. The floor is polished timber. Adjoining the room is the bedroom with grey carpets, white walls, and a white ceiling with LED lights.
  • On the right is a king-size bed with printed linens and a wooden headboard, flanked by matching bedside tables and lampshades. To the right is a glass partition, with floor-to-ceiling grey curtains drawn to both sides. The floor is carpeted in grey, and the walls are white with a photo frame. A flat-screen TV is mounted on the wall. To the left is a glass door.
  • To the right is a toilet bowl positioned against the tiled wall. A tissue dispenser and a liquid soap dispenser are on both sides. To the left is a glass door securing the shower area. Shower and hand grabs are mounted to the wall, along with toiletries. A rubbish bin and a white towel are placed nearby. Adjacent is a lavatory with a hand basin and folded white towels on top. A towel organizer is placed underneath. The floor has printed black tiles, and the ceiling is white.
  • To the left is a lift equipped with mirrors, an emergency phone, and black printed floor tiles. To the right, a manual wooden door leads to the garage, an open space with white walls, white tiles, and a partition wall.

GENERAL ACCESS

• Offer a range of contact methods for receiving complaints and discussing feedback regarding accessibility issues/barriers.
• Accept the Companion Card
• Employ people with disability
• Trained staff in disability awareness
• Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
• Website meets WCAG 2.0 accessibility standards (https://www.w3.org/WAI/standards-guidelines/wcag/)
• Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
• Have a place to store mobility and/or medical equipment (eg beach wheelchair, hoist, oxygen).
• Have measurements of key access points and features such as doorway widths via Cérge Virtual Tour

COMMUNICATION

• Use Cérge as our digital concierge to support personalised customer service
• Use Plain English / easy read signage and information (includes menus and emergency information)
• A quiet space is available at the venue/ facility
• Provide clear, concise internal and external directional signage throughout your facility.

VISION

• Provide information in large print
• Provide digital communication materials (hard copy information is also available on line)
• Use easy read fonts in our signage and communication materials (Helvetica and Arial)
• Have an appropriate area for toileting an assistance dog
• Have handrails on all our stairways
• Have effective lighting throughout facility.
• Cérge audio guide available describing the facility

HEARING

• Have telephones which are compatible with hearing aids
• Caption all entertainment (TVs, live shows, performances)
• Have TVs with captioning option
• Have volume controlled phones
• Have visual alerts for emergencies (Include flashing light)

PHYSICAL - MOBILITY

• Use floors/coverings which are slip resistant, firm and smooth
• Use non-slip tiles in the bathroom or slip resistant matting
• Have grab rails in the bathroom
• Provide seating in common areas including reception area. Seating provided is a variety/range and include some with back rests and arm rests.

PHYSICAL - WHEELCHAIR

• Have step free outdoor pathways
• Have step free access to into our business premise
• Have step free access to the conference or function room
• Have an accessible public toilet which is unlocked
• Have wheelchair access to amusements and activities
• Provide easy, step-free pathways (clear of obstructions) to all indoor and outdoor areas.
• Have a wheelchair accessible toilet
• Have a wheelchair accessible shower and change room
• Have clear space between furniture and exhibits for a person to manoeuvre a mobility aid
• Have wheelchair accessible transport options available in the general vicinity

PHYSICAL - HIGH SUPPORT NEEDS

• Have twin beds available on request
• Have rooms which are interconnecting
• Have bathrooms with enhanced accessible features

ALLERGIES AND INTOLERANCES

• Modify our cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
• Trained staff to respond to allergic reactions
• Adhere to The Food Authority requirements for allergy management in food preparation
• Have equipment to respond to anaphylactic shock such as epipens and defibrillator